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February 2024 by Tijesunimi Ajala
I did not get the full prescription during my pickup and no explanation was given as to why it was so.
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February 2024 by Orrin Kelso
THE PHARMACY IS CLOSED FOR LUNCH! Are you kidding! Everyone needs a lunch break. But most businesses stagger the lunches so someone is always there to help customers. On top of that, the people are just rude in that pharmacy. This is the last straw. I am going somewhere else for my pharmacy needs.
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February 2024 by SYNC115
Terrible service, rude, liars and will be going elsewhere! Don't waste your time or money at this location!
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January 2024 by Berlin Noy
Rude customer service, especially the lady behind desk, not welcoming, has rude attitude and talks to you with no respect at all. Definitely not welcoming and always puts phone calls ok hold and never pick up. Definitely not filling my prescriptions here. Asked to speak to the manager sadly the person who was rude and disrespectful was the manager.
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November 2023 by Sarah Kenway
When i called they try to get me to sine up for something i didn't want and can't ancer a simple yes or no question there response was just hang upon me i bin other cvs like the one in rancho San Diego with better customer service and are more then happy to acncer questions on phone as they are aware not all use there app at the one in rancho San Diego
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August 2023 by Rudy Gonzales
I went to store #10919 on Thursday, August 4th 2023 to load money onto my Green Dot Bank/Walmart Money Card. Normally I drive the extra few miles to Walmart, due to the slow and indifferent nature of the service in this location. My transaction was declined and I was given no reason, nor was any effort made to understand why the transaction was declined. I informed the cashier that I had loaded the card at that location on past occasions, apparently my words did not warrant a response, as she made no acknowledgement of my words. Due to my already having handed over the cash a manager had to assist. The manager did not have time to make eye contact with me, nor did he make an effort to speak to me. After he handed the money to the cashier, he did say to her "It must be a conflict of interest". I attempted to tell him I had in fact loaded money onto the same card at that location, but he made no effort to hear me. Not once did I hear an apology or any sense of concern as to why my card was declined. I have come to expect poor service at any CVS location I visit, yet the indifference I experienced this time around was quite the surprise. Lastly, within twenty four hours there were two unauthorized charged made to my debit card. I do not know if this was the result of my card being scanned at CVS, but I unfortunately have to say if it in fact was, it would have to be the most pleasant part of the overall experience.
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August 2023 by Bryan Hickman
Terrible phone service. They tend to pick up just to hang up on you or put you on hold for an eternity and evetually disconnecting. At least they've always got my meds ready so that's fine.
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July 2023 by Cindy
They NEVER answer their phone. They get refills wrong. Service is nothing special. Switching back to Costco, which is unfortunate because CVS is so much closer, but Costco has more reliable service and is cheaper. Can't tell if the staff are lazy or if they are just understaffed all the time.
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April 2023 by Augusto C.
Very unprofessional.As a paying customer I ask to use the restroom and was denied to use the bathroom "I locked the bathroom because it's late." That is what Nicole said.Also Johnathan the manager was there and didn't do anything to help .All he said was "sorry"
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February 2023 by Jade C.
I never have issues running into here. I pick my meds up quickly with minimal wait. The prices for some items are expensive so just go to the grocery store down the street. I love their selection of medicine and makeup. I also love using the photo lab. My pictures are always good quality and print in 5 minutes!
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December 2022 by Kenneth P.
Worst service I've ever experienced at a pharmacy. A much needed prescription sent back to doctor because they didn't have it. No notice nothing. Called in at approximately 2pm. I called at 4 for status and was informed that they just sent it back Now doctors office is closed and it will be two days before they reopen. Can't get anything done. I'll never use this business again
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December 2022 by Peter Pegas
Everyone in the pharmacy, treats you with courtesy. Your not just a number. Love my CVS in spring Valley.
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December 2022 by Eva Quezadas
Called in for a prescription was told over the phone they would have it ready in 15-20 minutes. Waited an hour to go to the pharmacy to give them time just to get there and not be ready. Lady and man at the register were polite but the manager Aylett wants to give attitude and eyeball me like it's my fault they gave me the wrong information.
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December 2022 by Nicole Miller
Please consider installing self checkout. The wait for a simple transaction is unnecessary long for a convenience store.
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September 2022 by Jer Fowler
The pharmacy team lied to me about who drop the phone on the counter and left it there during our conversation. I drove up there and heard the lady who hung up on me and they stuck to the lie that no lady never answered pharmacy calls. Big LIARS!!