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March 2024 by Grr Izzly
My experience with the staff over the phone and in person was the best by far. Cynthia was friendly and helpful and went out of her way to help me with a Rx transfer quick and easy. Also the store is very clean, fully stocked and organized and the rest of the staff and check out experience was superior. Thank you.
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February 2024 by Pat A
There’s always a a long wait in the pharmacy line, even if there’s 1 person in line at the counter they don’t have it together.. each person takes about 10 minutes to help. They can never find medication, and each person takes too long
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November 2023 by Brandon Muzzy
Every time I go to the store if I need to use the restroom which in the last case was an emergency, my bladder was about to erupt they always say that their bathroom is out of service. The quality of the store needs to be fixed and they need to take care of their job and maintain the restrooms.
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November 2023 by Angie vassel
The pharmacy is horrible. Every single time I go in there it's a problem. If you want you medication on time do not expect it here! I'll absolutely be changing my pharmacy asap!
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October 2023 by jose aguilar
Very good customer service, I'm satisfied with the attention they gave me
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July 2023 by Millie Rivas
RiteAid at sweet water rd. Is so awesome! Great and helpful pharmacists and associates taking care of my needs and requests. Thank you.
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March 2023 by Tanya E.
David in the pharmacy very rude and unwilling to help. I had a prescription sent over and apparently wasn't in system yet. He just shook his head and said "it's not here". When I asked him to re check he just kept saying it wasn't there. Didn't even ask the pharmacist to see if it had been faxed over. Which it was. It was waiting for the pharmacist to process. It was too much for him to just ask a simple question. No longer doing business with them. Taking my prescriptions to another pharmacy. So sad that simple customer service isn't part of training anymore.
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March 2023 by Michelle Slane
The pharmacy is the worst service I have ever had. Besides the incredible long line wait time is just horrible service but they constantly continue to mess up medications. They have literally placed the wrong medication in one of my bottles which could have been a very serious issue. They won't fill your medication if it's not covered under your ins. I was discharged from the hospital with a lumbar compressed fracture and they never filed my pain medication and lidocaine patches just because my ins didn't choice it. They never tried to reach out to me. Not did they tell my husband when he came in to get everything before I got out so I could keep the pain in check.
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March 2023 by Jenaya W
Some of the worst customer service you’ll get. I understand working a minimum/low income job on customer service because I also work one but these employees are just rude and lazy. Don’t expect the pharmacy to answer the phone. There are two are three employees there that are nice and always working hard when they’re there and I wish I knew their names so I could exclude them from this review. Besides them, don’t expect to find anyone who actually wants to or cares to help you especially at the pharmacy.
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December 2022 by Ricardo Rivera
STAY CLEAR AND AWAY PICK ANOTHER PHARMACY!!!!!!!!This pharmacy is absolutely horrible you call no one answers the phone my doctor called to get a prescription resolved and they can not get through,. I have been without this medication for over a month. You go and the line is always long. Rite Aid this is very unacceptable. With all of these reviews you should step in and do something about your store and stop asking people to call or reach out to corporate. Obviously there is an issue with this store step up and fix the issue. No i don't want to call corporate or reach out via web who had time for this. This store needs a corporate intervention immediately.UPDATE I SWITCHED PHARMACY AND ALL OF MY FAMILIESThank you a disgruntled customer
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December 2022 by Me Me
Placed an online order for some batteries the curbside parking spot was occupied so I decided to run in and grab my order. I got in line shorty after a worker from Riteaid comes up to the front near the entrance I could feel this lady (worker) watching me hard. I continued to wait my turn in line as this lady continued to star at me and she continued on behind the counter she stared at me until I walked out of the door. I don't know this lady never seen her before and I am pretty sure she was the manager. Get another job if you are unhappy where you are. There is no reason for this type of behavior. So sad. The cashier seemed very professional.
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December 2022 by Deborah Sierra
The front store employees are always willing to help and very friendly, unlike the pharmacy. This is my favorite Rite Aid!!!
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December 2022 by JR's Mom
Friendly staff, great go to for OTC meds, pharmacy wxtended hoirs, i also pick up my amazon packages from the lockers there very convenient:)
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December 2022 by Adrian Marrujo
Amazing staff? Love coming in to shop. Fast and friendly customer service. Sandra was super helpful.
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December 2022 by Virginia Mcswain
Placed an online order for some batteries the curbside parking spot was occupied so I decided to run in and grab my order. I got in line shorty after a worker from Riteaid comes up to the front near the entrance I could feel this lady (worker) watching me hard. I continued to wait my turn in line as this lady continued to star at me and she continued on behind the counter she stared at me until I walked out of the door. I don't know this lady never seen her before and I am pretty sure she was the manager. Get another job if you are unhappy where you are. There is no reason for this type of behavior. So sad. The cashier seemed very professional.