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November 2023 by Cassie Deer
"JANEL IS A SUPERSTAR EMPLOYEE!"I have been a tenant at secure space for a while now, and I must say it has been a pretty good experience. Though most of my encounters with personnel has been pleasant, I wanted to write about an employee in particular named Janel.Janel is always pleasant, and keeps a cool head no matter what the circumstance. Moreover, I can always count on her to "GO ABOVE & BEYOND" the call of duty to assist me as much as she can.Janel is definitely, an asset to the Secure Space team!
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October 2023 by Michael McCarter-Crellin
Janel helped me with my move out process today. Super quick and easy. This was by far my best storage unit experience I’ve had. All workers I interacted with were kind and helpful, and the storage units themselves were clean and well maintained. All of this and the price for a 10x10 unit was half of what I would have paid somewhere else. Can’t recommend highly enough!
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October 2023 by Juan Cruz
I've used this storage unit for a while now. They always have carts to help you move your stuff around and the units are always kept at a cool temperature. Janel is a very nice representative. She helped me locate my unit and provided me with my lock to keep my stuff safe.
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October 2023 by Steve Love
I shopped around and found the pricing for SecureSpace to be very competitive. Service received from Janel and Brian was great - very welcoming accomodating, professional, courteous.
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September 2023 by Christian Meeks
Janel made my move in experience Quick and easy. I’ve rented here before and every time she’s been an amazing help. Definitely love coming here and will continue to use this location in the future!
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September 2023 by Marisela Espinoza
Janel was super friendly and helpful while assisting us pick out the right storage unit size for us. Had no issues showing us different sizes and where the storage units would be located. Explained everything very clear and was patient answering all our questions!
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September 2023 by Muntadher Kkadhim
Janel at spring valley rancho location was very helpful and friendly helped me set up my pro rate for the last days I was there
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August 2023 by Jason Robo
predatory charges & bad communication: signed up for 2 months 50% off but only gave 45 prorating at 1st of month. Only at end of signup told admin fees and can only use they sell lock in house. Then I was contacted for an issue, but the phone # in voicemail and e-mail was wrong. So I had to physically show up during office hours and they said nevermind about issue. Then when moving out a rat shredded cellophane and the debris got in hall. No broom accessible and they charged me $40 (wanted to do $100). I later asked for the one broom they have and they didn't even bring it. Oh and door popped off track, didn't stay in place, but couldn't get there during day to deal with. They don't refund balance I was charged moving out and they kept rest of month. Terrible.
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August 2023 by Valerie Merritt
Brian and Janel were awesome ! After going to 4 storage units today and dealing with subpar customer service , I am finally happy !Happy with my price , property is very clean!10 stars for office staff
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August 2023 by Jason R.
predatory charges & bad communication: signed up for 2 months 50% off but only gave 45 prorating at 1st of month. Only at end of signup told admin fees and can only use they sell lock in house. Then I was contacted for an issue, but the phone # in voicemail and e-mail was wrong. So I had to physically show up during office hours and they said nevermind about issue. Then when moving out a rat shredded cellophane and the debris got in hall. No broom accessible and they charged me $40 (wanted to do $100). I later asked for the one broom they have and they didn't even bring it. Oh and door popped off track, didn't stay in place, but couldn't get there during day to deal with. They don't refund balance I was charged moving out and they kept rest of month. Terrible.
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June 2023 by Raul Garcia
I was looking to get a second unit and Janel helped us. Very friendly and even got us a good deal.
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June 2023 by Heather Deerfield
What a great experience at Secure Space! We asked for a temp controlled, close to an exit space and that is exactly what we got! They also had a great rental deal. The staff, Brian and Janelle were courteous, kind, professional and so helpful! If you live in Rancho San Diego or the neighboring areas, I highly recommend Secure Space for your storage needs!
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June 2023 by Marc Barrows
I highly recommend this facility! Very clean and organized. Brian was very helpful, knowledgeable and friendly he answered all my questions throughly 5 stars across the board!
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May 2023 by certifiablegeek certifiablegeek
stopped by today to check the rates, they were more than fair. Brian convinced me to go ahead and switch storage locations from store well to secure space same day. He just made it too convenient for me to not pass up this deal.
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April 2023 by Danea Williams
Brian helped me get into a 10x13 unit the same day and walked me through the whole process while maintaining the lowest price possible. He was able to answer any questions I had.Excellent service!
