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March 2023 by Tanya E.
David in the pharmacy very rude and unwilling to help. I had a prescription sent over and apparently wasn't in system yet. He just shook his head and said "it's not here". When I asked him to re check he just kept saying it wasn't there. Didn't even ask the pharmacist to see if it had been faxed over. Which it was. It was waiting for the pharmacist to process. It was too much for him to just ask a simple question. No longer doing business with them. Taking my prescriptions to another pharmacy. So sad that simple customer service isn't part of training anymore.
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November 2022 by Gilbert B.
There are maybe about 2 or three pharmacy staff members that are great. The rest seem to work with a chip on their shoulder.
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October 2022 by Gloria R.
Horrible service, called multiple times to check if my prescription was ready and they never picked up the phone, it happens every single time I have to pick up a prescription. If your doctor send the prescription electronically they won't process it until you come in.. I don't hear the phone ring or anyone on the phone, probably took it off the hook!
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July 2022 by Rhea Y.
Chloe and Bradley!!! Give them a raise! I love Bradley's honesty... and I love Chloe's sense of direction! You have GRRRRREAAAAAT EMPLOYEES!!!
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June 2022 by Daniela V.
This location has the WORST pharmacy. Your doctor will call in the prescription and they won't process it. You can call them and ask them to process the order; yet, when you arrive you will still need to wait 30-40 minutes. All the pharmacist are turtle slow and couldn't care less about good customer service. Avoid the wait and go somewhere where they actually do their jobs efficiently.
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May 2022 by Gwendolyn J.
I use the pay as you go through their online app, that is supposed to say the customer time. However when I got there I still had to wait in the line just as a regular paying customer. When I explained that the app says that you can go directly to the counter or drive up if available, the clerk told me not here you still have to go through the regular line. The medications are not bagged and ready to go. I just don't think this is good customer service to offer an option and not actually utilize it for the customer.
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March 2022 by Bobby R.
Do not get your prescription from here. Was told it would be only 45 min. It has now been 2 hours and still waiting for my prescription. Ikram who helped did nothing. I waited and she just left with out telling me anything. She was more worried about going home. Another person working the counter told they don't have the medication in stock. I have to wait till Monday. It is Friday today. It would of been nice of they told me an hour earlier instead of waisting my night at right aid. Very rude people working in the pharmacy. I don't recommend coming to this one
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January 2022 by Tina A.
I give this store an extra star because employees have always been kind and helpful and this location is ALWAYS busy with a line. I love reading reviews when they mention a location or the store being ghetto. Hey! you chose the area so you can't blame the store I have always found what I am looking for and everything is easy to locate. The pharmacy has always been right on top of anything my mom needs and readily available to answer questions My overall experience has always been above average. Speaking of...I feel like an ice cream today. I love it that they still serve ice cream.
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January 2022 by Sandra P.
The Pharmacy Tech working at the pharmacy on Sunday 1/16/22 has no urgency or professionalism. I can't believe Rite Aid would have someone like this in customer service, and handling cash. She enjoys to make people the elderly feel belittled. If she doesn't take pride in serving her community and working then she should choose a different career. Hopefully Rite Aid Management reads this and puts her through diversity and inclusion training.
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December 2021 by Andrew W.
It was extremely busy night due to the holidays and my order was not processed because of the volume up prescriptions going through. Alen went above and beyond for me and I am truly appreciative
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November 2021 by Charles C.
Almost every time I call in a order for pickup the next day and wait 3 days to pick it up... it still isn't ready and they act like it's my fault.
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May 2021 by Richy M.
Honest I would have never thought I would have a above and beyond experience rite aid until I started going to this one Miriam is one of those people that go above and beyond and really cares for her customers. Every time I see her she remembers me and have conversations as if we have been friends for a long time sometimes you need that as a customer or a person to feel welcomed I am glad to be a customer at this rite aid
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April 2021 by Leyren A.
I keep coming here out of torture it seems.call to fill my prescription told it will take x amount if time. Get here even a bit after they said and they still dont have my medications ready. I wait about 30 minutes each time. They apologize but dont fix it. They should just be upfront about the wait, I dont want to stand around a pharmacy if I dont have to.this time they blame them administering vaccines of having to wait an additional hour than the one they stated. I'm done with this store and finally going to another pharmacy.
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March 2021 by Shocki C.
customer service is excellent now!! thanks for the overturn and new employees!! customer service is a must when trying to keep customers..
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February 2021 by Adriana G.
Hands down the best store in all of Spring Valley. The employees always greet you with a warm welcome,and their customer service us second to none. This is my go-to store for almost everything!!!
