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February 2024 by A G
Pros: Most of the staff are very nice, and I appreciate that they offer free air / chain lubing even if you don't buy anything.Cons: The one guy (Asian dude with long hair) is unnecessarily rude and aggressive -- I'm amazed he's still working here. Prices are also very high and they will upsell you.
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February 2024 by Taylor O'Connell
tldr: this place *literally* steals your money. They have scammed and lied to me about repair costs three times. It's worth it to make the trip off campus, no matter the hassle.I have been to this bike shop three times in my short time as an undergrad at Stanford. The first time I went, it was to fill a tire with air. My friend and I had been filling our tires ourselves, and he accidentally let a good bit of air out of my tires while trying to navigate the valves on my bike. No big deal, I figured. I went to the bike shop on campus so they could fill it up quickly. It cost me 60$ to fix. I've had this bike for years and have spent many hours working on bikes in my life. My tire did not need replacing. And even then, the replacement should not have cost more than 30$, MAX. Fool me once, right? Unfortunately, I made the mistake of returning to this shop.The second time I went to this bike shop, my bike tire had simply given out and exploded. I needed a new inner tube and tire. I asked about the up front cost, since I'd been blindsided the last time I went. They told me it would cost 60$. Pricey, but I had no other choice. I came back and was charged $120 for this. A hundred and twenty dollars.Finally, the last time I went to the campus bike shop was this week. This will be the last time I ever go. I had a hole in my tire. I asked about the price and its breakdown to make sure that I understood what I'd have to pay. I was told the total cost would be $29: $9 for the inner tube, $20 for the tire. I came back. They made me pay $60 to get my bike back.Not only are the employees straight up lying, AND the price completely laughable, but the quality of their tires is just bad. I've had to get my back tire replaced THREE times in the span of one year. Each replacement has come from this place. I feel extremely stupid for getting a new tire there again this week. I truly hope it holds on longer than the last two I got at this complete ripoff of a business.This campus bike shop clearly has a monopoly on this campus. They're the only place available so they know they can charge whatever they want. They are lying about the costs of repairs. They will charge you DOUBLE what they initially tell you, and you won't have a choice but to pay because the service will have already been given. The word scam gets thrown around a lot, but this place is a legitimate scam. I will not return here again -- I'd rather lug my bike miles to the nearest off-campus bike shop than get scammed again.
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September 2023 by Mattia Mauro
As a graduate finance major this place offers the most ridiculous deals I've ever seen capitalizing on its monopoly in the area. I just wanted to advise you; buy anywhere else! All the best!
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September 2023 by Sandro Meier
Fixed my bent derailleur for free! I can highly recommend this place!
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August 2023 by C R.
I went today for service. The guy who looked at it was very nice. He rode the bike and figured it out what the problem was right away. Then he told me how to fix it which was super easy. This happened after leaving my bike with another shop for over an hour and they couldn't even tell me when they would look at it. I will definitely bring my bike back here.
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August 2023 by Ben Geise
This in an outstanding bike shop. It is a Stanford University institution. Omar, Annie, and the rest of the staff are super knowledgeable, thoughtful, and kind. I ride 5000 miles per year and love biking. I probably have 10 bikes myself. They offer the best service you'll find anywhere. They know everyone and everyone knows them. Soooo good. There is absolutely no reason to go anywhere else for your bike needs.
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June 2023 by Sharon R.
Aron & Omar have great communication skills and are super friendly! I rented 9 e-bikes from them to drive around campus with people from ages 12-60 years old . The shop had all the biked ready when we arrived and gave the group clear directions so we were all confident with the e-bikes. Also, my son had a great experience with the shop when he bought a used bike from them.
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June 2023 by Ananya Kumar
Really amazing people. They helped me fix my bike multiple times
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May 2023 by دكتور مصطفى الأبيض Dr. Mostafa Alabyad
Resealable prices, helpful, informative, guiding, cooperative, super friendly owner, Omar.Rental and buying available with good prices.Wide variety to choose from in addition to fast service.Recommended.
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May 2023 by Eric Santagada
Owner sold me a used road bike, said he inspected it for safety, didn’t mention anything about the brakes being completely gone, metal to metal. I went to another place to have it tuned up and the tech said the brakes were completely gone and that it shouldn’t have been sold to me in that unsafe condition. Also when I asked for the price new, he told me $2700, but later when I looked it up, it is actually $1600 or so new. So I felt a bit ripped off. Lastly, I wrote to him a couple times to discuss, and because he offered to help me with it for 90 days. He never responded to my messages. Overall, I am feeling bad about my experience here.
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April 2023 by Averi H.
This is hands down THE greatest bike shop I have ever been to. The staff are incredibly knowledgeable and kind, especially Andrew and Edward. Very reasonable prices. Family owned and it's clear they really care about what they do. They're always willing to help and very involved on campus. You would be making a huge mistake not to fix or buy a bicycle at the Campus Bike Shop!!
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April 2023 by Brando Miranda
These guys are shameless on their prices. They don't even tell you you can buy a rack and a basket separately and predatorily don't even mention the 30 bucks service fee. Clearly abusing monopoly power and innocence of students. Even if their quality is good can't suggest a shop that functions this way wihtout shame.
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February 2023 by Cheryl Lee
I received excellent service and help from Ed. The bike was checked and fixed in no time.
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February 2023 by Ashwin Kumar
Great folks. Took my bike in for a flat last week but took a couple days to fix cause of demand. It ended up being $30, which is reasonable. Note: ask for cause to be written if you want to know what went wrong. Bike ended up flat not sure how a yesterday, but I took it back today and Omar fixed the bike rim immediately for free. Service is great and bike is running now
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February 2023 by Ankit G
Omar and the team did a good job packing and shipping my road bike from Stanford to Dallas. Took special care of frame and derailleur by adding extra foam.
