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March 2024 by P E.
We buy our pet food here and that is fine. However, the grooming service here is unreliable. First couple times were ok, but the last time our dog had a bad time. He came home scared and agitated, which has never happened after any grooming appointment. I did not feel like they were telling me the truth about what happened. Felt like the last groomer was very inexperienced.
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February 2024 by Paul M.
I did not know this was for animals I thought the name was a formality or something. Everyone in here was looking at me weird and I was so confused. It's cause I was eating the dog food. It was pretty good though.
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February 2024 by Teri March
Amazing service! I didn't have my receipt for a return and the cashier was able to print my receipt. Thank goodness I had joined PetSmart with my phone number. The cashier had access to all of my purchases both in-store and online. So convenient. Helpful and knowledgeable staff. Great experience ?
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February 2024 by AnnaMarie Davis
The manager that helped us tonight (I didn't catch her name), was amazing and very patient with us. We needed help with our new puppy, and she was very helpful and caring. Thank you!
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February 2024 by ET 68
It's cheaper than Petco and Amazon, it also has a better selection of dog toys and the service is very friendly.
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February 2024 by Customer Customer
My store
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February 2024 by Danny B.
Nice place. Clean and organized.Plenty of stock. Lots of options!!
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February 2024 by Chris Stathes
Down to earth food and drinks and sometimes live music
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February 2024 by David Bee (Dirrty Pyro)
Service is slow on aquatics
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January 2024 by Fernanda M.
My dog always comes home so clean and smelling so good ! Extra fluffy too. They have a very friendly staff !
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December 2023 by Smokey Kitty
The sales associate wouldn’t sell me guppies to feed my turtle. Guppies are the healthiest option for turtles, the goldfish and minnows contain thiaminase (not good for turtles.) PetSmart needs to educate their employees, rather than them making decisions on bias personal opinion, on which fish is too pretty to be sold as food.
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December 2023 by Terry Tulak
Nice store. Picked up an online order. Easy in and out.
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November 2023 by Maria M.
MELISSA (Community Cashier #756782 )is the reason why I'm never coming to this Petsmart again. She had an attitude as soon as I walked in and completely ignored me when I asked for help. You can tell she hates her life and her job so she projects that nasty energy on to customers. Go to PETCO , the associates are WAY NICER there!! Also Ralph's next door has a self checkout if u need to be in and out fast because their lines at that PetSmart are always so long and they always only have one cashier.
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November 2023 by Daniel B.
I was in disbelief when I heard that my favorite groomer Anthony had left since my dog for some reason only Anthony cuz her nails .. so when I asked the manager Jeremy if I could please have his contact info since my dog was picky he was so rude about it and refuse give any information like I was asking for his social and I can see why he left horrible management instead of helping your former grommets grow and expand you were being rude and refuse give me information according " company policy" I called his old store and they were Moe the. Happy to give me his information and see why now he left if you want better experience in Santa Clarita or Valencia go earth-wise in Valencia they treat people better and don't act rude !!! Do better management Jeremy was such a weirdo .. I have since contacted Anthony and see why he left and he is going much better without your bullshit management
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October 2023 by Kiryu Dandy
It’s a decent basic pet store. You can get what you need from there. The store is usually kept well enough and things are pretty easy to find. Most of the help is helpful and has a good attitude. The only downside for me really is that I’m not into your normal pets, I have invertebrates ext.. or bugs in other words, different bugs, and such and most basic pet stores do not cater to the people who love bugs, and that is quite depressing that I have to pretty much get everything I need online aside from a few select things. They do Cary some critters like your basic tarantulas and scorpions and that’s nice but that’s about as far as it goes into that world and unfortunately the isopods they carry and other bugs in boxes and cups are usually on a timer they arrive at the store, moist and happy, but then throughout the week they dry up and everything inside dies. The cricket boxes are horrible, I would not recommend them unless you can actively see the crickets walking around inside same goes for the isopods and springtails. You definitely want to make sure they’re alive because if you’re too late, they have already dried up and they do not get sprayed or any attention so there’s a decent chance. If you do not check, you will walk out with a cup or a box of dead bugs. As far as the quality of all their pets go, I do not buy pets from stores like this, so I cannot really say a lot about it but a lot of them look like they could use a little more love, especially the fish. It is what it is and that’s just the way it goes.
