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January 2024 by Randy A.
I had a huge amount of cash to deposit in $1 and $2 bills. The young lady took my backpack through the safety clear doors and had to count out every single stack. It took over an half of an hour to do this. She smiled the whole time and was very polite and helpful. I really appreciated it. Thank you!
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December 2023 by Allison M.
This is the worst Wells Fargo Bank I've used in the 35 years I've been a client. The staff at this branch are not helpful and are just lazy.
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October 2023 by Dina P.
This facility is absolutely horrible! It's a small place, and it really doesn't seem like they care about the customers that come in and wait in line. The only reason why I give it 2 stars is because the male teller was very nice to me when I did my deposit. The reason why I wanted to only give it, one star is because the teller that saw me waiting in line ended up taking another customer to open a checking account. It seemed like she was just interested in getting that account, then taking care of the next person in line. I don't suggest anyone go to this place. It's small for a reason!
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August 2023 by John D.
Wait in line for hours, branch manager not that great organizing this place, I don't like to go there anymore
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May 2023 by Ing P.
This bank is the worst! There is only ever one person to attend the customers and he has the personality of burnt toast! Zero customer service at this branch! Don't come unless absolutely necessary.
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April 2022 by Abel E.
DO NOT GO HERE! The absolute worst Wells Fargo I have ever been to. I've left here several times without getting service with multiple employees sitting behind the glass. Completely disappointed. 20 years with Wells and I'm done.
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August 2021 by NR R.
Long lines Short staff Teller was rude Does not know how depositMoneyWill not go back to that branch
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July 2021 by G P.
Such a long wait every time. They are under staffed. Need to find another wells Fargo.
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April 2021 by Mary F.
Periodically, I have been in this particular Wells Fargo making deposits to an account, not of my own. I must commend this location, I have never had a bad experience. Wells Fargo isn't my favorite bank, however, the awesome group of people working at this Wells Fargo make it an exception. Karie, Edwardo, Walter, and Yvette, just to name a few. These individuals have always done a great job by providing exceptional and friendly service. These times have been tough and they continue to go far and beyond for the customers.
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April 2018 by Matt M.
If I could give this branch zero stars, I would. I went in to deposit an international check from an account I've received funds from in the past. I was told I would be charged a fee. There was no name for this mysterious fee and I was also told that I most likely wouldn't be able to come into a branch to deposit an international check in the future. They informed me that there had been a lot of fraud with international checks and Wells Fargo would not be depositing those checks in the future. I would need to have it wired to me instead. I then called the branch to ask what the fee was for and was told it was a $75 processing fee. I was told that I couldn't deposit international checks at Wells Fargo branches again. Because the tellers there seemed unsure and I was given different information, I called the 1800 number to set the story straight. I found out that I will not be charged a $75 fee and I can go into another branch to deposit international checks in the future. It seemed to be a personal call on the manager there. Long story short, this branch is incompetent and ignorant to their own company's polices. Do yourself a favor and go to a different branch. Also, just saw that the incompetence of this branch seems to be a bit of a trend now that I've seen the other reviews.
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May 2017 by Shelly S.
I called to order foreign currency on a Monday. The representative stared my order would be in that following Wednesday and she would call me on Wednesday when it arrived. When Thursday rolled around and no one had called me, I gave them a call. The first time I called a representative told me that there was a delay and my money would be coming in on Friday, the next day, and the service manager would give me call. When six hours passed and I did not receive a call, I called them back. Another representative stated that only the service manager had access to see if the foreign currency had come in, which the first representative hadn't told me. He then proceeded to say that it was their audit day, and as a result everyone was extremely busy and that is why the service manager had not returned my call. He told me I could email her if I would like, however. Although I understand they are busy because of their very important audit day, I am still a long-time customer, who should be notified if my foreign currency has come in or not. I decided to visit another location where I was able to receive half of my foreign currency. I should also mention that they were able to use my temporary identification/drivers license issued by the DMV as a form of identification. While I was there the manager of both locations was notified of my situation and apologized and stated that the service manager would be contacting me. She was very helpful, professional an understood my situation. About an hour later I received a phone call from the first branch saying my currency was there, which was completely misleading from what the very first representative had told me. When I finally went to their branch to receive my money, they stated they could not use my temporary identification as a form of ID, although earlier that day their sister location had used it with no problem. As a result, I had to visit Wells Fargo three times unnecessarily because the employees there are unable to realize their policies and communicate effectively to their customers. This branch needs to be trained properly because they wasted my time, which could have been prevented if they had the appropriate knowledge to assist their customers. As a current business owner, I hope that in the future they hire more appropriate and professional representatives. With this being said, I did appreciate the single manager who recognized their wrongdoing and got the root of the problem. Unfortunately, I will no longer be visiting this Wells Fargo location in the near future, or probably ever in all honestly. Please save your time and do not order foreign currency from this location.
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May 2014 by James S.
I've been banking with Wells Fargo for many years and over the years have had both good and bad experiences but this branch is great. The staff is very nice and accommodating. Because the staff Is so professional, I will drive a little further to bank at this branch. I've been there about 8 times and, so far, there hasn't been a long line or wait. This is my favorite Wells Fargo branch to do my banking.
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May 2014 by rick h.
the staff is very professional and very freindly,Karla,Liz and Linda the greatest,and usually not a long line,or its goes quick
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June 2011 by LMarie A.
After a not so hot experience at another Wells fargo location, I was not looking forward to going back to re-do my entire business banking. The first Banker that helped me, didn't really give me the time of day and was acting very put off that i was there asking for help, prob taking time away from his Facebook profile. Long story short, I step into this branch for a totally different reason, a replacement ATM card and met Pam, one of the bankers. She got me in and out with a card as fast as possible. I hesitantly brought up my business woes and she walked me through what needed to be done and set up a time later that week to sort out my banking-since I didn't have time that day. She was kind, helpful & most importantly genuinely cared about my experience with her and wells fargo. She even called the next day to follow up that everything transferred over and worked out. Bottom line, great experience, and great asset to this branch and company in general, than you PAM!
