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January 2024 by Anton Rubaclini
Incredible customer service! Bora & Cliff did an amazing job helping me & my whole family get new phones & transfer all the important data. So helpful, polite, curious, welcoming & knowledgeable. I can’t recommend this AT&T staff & store enough. Amazing people!
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January 2024 by Grayson Moyse
Do not go to this store. This is not an actual AT&T store but an authorized reseller called Prime Communications. They do not have your best interest in mind and will do whatever they can so they can pat their sales numbers and issue new lines.Bora Phlong tricked my elderly parents and to transferring their landline phone to a cell line and issued them a new device installment plan on it. What should have happened was to allow my parents to pay off an existing installment plan, issue them a new one plan and give them information of porting that number over to a free voice service like Google Voice.I've been dealing with AT&T for multiple days for over 8 hours. I am now stuck with a line that I don't want and that I can't cancel because of the device installment plan. My parents now have to pay $1,200 to correct the issue that Prime Communtions created. Absolutely ludicrous they are able to use the AT&T name.If you're in the Stockton area just go to the store on Pacific and Robin Hood. That is an actual AT&T corporate store and the employees there know what they're doing.I have reached out the prime communications and awaiting a response. Hopefully they'll have a solution and I can change the score. I doubt it though.
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December 2023 by Mike Chen
DO NOT go to this store! They are an authorized dealer that lies to us and they set up a line (ghost line) for the sake of making commission. One of their reps did this to us. Now we’re fighting corporate to get our money back. Manager is dishonest and will not resolve issues. Even the local corporate store says they are a dishonest store.
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December 2023 by Colette Moyse
I came in to get a new phone and figure how to reduce my bill by reconfiguring a landline. They confused me & sign me up for a whole new line, which messed up my phone activation. This is not an actual ATT store, but a separate franchise store. Go to the corporate store on Pacific Ave and don’t waste your time.
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November 2023 by Jainith Gross
My husband and I stopped by to have my phone added to his account. I did not want a new phone because I don’t like being in debt. As soon as we walked in we were greeted by Cliff and Yenadin was the girl who helped us get new phones! Yes new phones! After I had said I didn’t want one, Yenadin was able to get us a really good deal for my old phone and my husband couldn’t let me pass the deals. Everybody was very friendly, towards the end it was just my husband, the sales team and I having a good time while getting new phones. I highly recommend this AT&T store if you’re looking for great people!!
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July 2023 by Jared Rusten
Cody and Cliff are the MVP's here -at least for me. I had a sticky problem transferring my cell service over to AT&T with a new phone I'd bought at Costco. I'd already spent hours online and in the store of my previous carrier with no luck and was getting super discouraged. When I entered this location, everyone seemed friendly and attentive, but I have to admit, one of the first team members I encountered tried to suggest I go back to Costco... which didn't make a lot of sense to me, since AT&T is the carrier and SHOULD be able to handle whatever transfer issues I was having. Thankfully, Cody took over and escalated my issue to Cliff, who then went through the (probably not very fun) process of calling the customer service line, troubleshooting everything and finally resolved the problem and got my new phone working. I can't say that if I'd been in the same situation as the first team member, I wouldn't have been tempted to do the same (for a no-commission customer who is just coming in with an annoying problem), but it would've been a HUGE day-ruiner if Cody hadn't taken over to make sure everything possible was done that could be done. And, Cliff seemed like a super capable veteran who made the process surprisingly quick and painless. So, props to them and whatever management encourages that kind of attention -I'm very grateful!
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July 2023 by Elizabeth Johnson
The quality of service is superb at the ATT Store at Trinity Park.
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May 2023 by Daniel P.
The ATT store in Trinity is very hit or miss. Sometimes When I go to purchase a phone service is great, fast, the people are helpful, knowledgeable, nice, friendly and they hook me up when they can. Other times there are young, inexperienced people who are very bad at their jobs and dont seem to care. I had a friend who was there 5 hours recently just to upgrade a phone and purchase a tablet. It seems like it is better to just go to an authorized att dealer
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May 2023 by Charla Rosencrans
I received excellent service 100% ‼️ professional / helpful !!Im soo grateful‼️ Thank you Orion? Trinity Parkway branch Stockton California. Aces on their customer service......
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February 2023 by Letty Ainsworth
Orion was Extremely Helpful and Very Patient.I would have him on my Team Any Day!
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September 2022 by Jacob Hernandez
Store rep rvelle was in a rush to leave and was not helpful to fix the issue at hand.
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June 2022 by Ashleigh Carpenter
We came in to pay off and upgrade our phones to the newest iPhone. Julius was such an amazing help. He answered all of our questions and got us all taken care of. He also did everything fairly quickly. I definitely recommend going to the store ask for Julius he’ll get you in and out.
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June 2022 by Natalie Cruz
Jazmine S @ Trinity Parkway AT&T Location. I have been a loyal customer to this location due to past interactions with previous AT&T locations. I can say that this location is the best location I have encountered with the top employees. They take care of you and assist you with any issues you have. I had just made a stop at this location recently to get a new phone for my boyfriend who had made a big move from New York to California and had lost his phone who was through t-mobile. He didn’t like the way they took cared of him so I recommended my phone company to try. We went to the trinity park location and we had Jazmine as our sales rep. She was outstanding with her interactions with us and she was very knowledgeable with the products of which you sell and have to offer even the promotions that certain phones qualify for. She was so amazing and had such an amazing energy and kept us happy and laughing. I would recommend her to anyone to get the right assistance for any phone service. Im never disappointed at this location and the employees always go above and beyond for you no matter what the situation is. Please recognize Jazmine for her Outstanding Customer Service she gave us, she is definitely an asset to the company and look forward to doing more business with her in the future. Thank You Jazmine so much and keep up the amazing work you daily.
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May 2022 by Susan Medina
Javier and Jay were amazingly helpful in setting up my new plan that included HBO Max Streaming. I had never done this before and they were very helpful! I enjoyed my first movie that required a lightening cable to my TV! It was great! They also helped my husband with his email on his laptop! So wonderful that we bought them pizza to be delivered this Friday when they both are at work! I can’t say enough about this store!!! I couldn’t be in the tech world without them!!!!
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February 2022 by Kira Quisin
The customer service from the staff is amazing! I was greeted immediately and the young man who helped me was very friendly, knowledgeable, and patient while ensuring I got what was best for me and my family. I highly recommend visiting this store if nearby!
