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December 2023 by Sammy H
No acknowledgement upon entering the store even though the store manager looked at me. He continued to pretend I wasn't there today 12/23/23 at around 840pm. Poor customer service.
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December 2023 by Ronald Shipman
Staff is knowledgeable and courteous
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December 2023 by Larry Salas
My wife got her battery replaced. It was still in warranty so we were able to turn it in for a new one. We would like to thank Jag, the employee who did an incredible job replacing the battery. Our vehicles battery required some extra work just getting to the battery and Jag was so patient and got the job done. He is extremely knowledgeable and his customer service was exceptional. I hope his Manager sees this review because he should be acknowledged. Thank you Auto Zone at Trinity.
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November 2023 by Carlos Ortiz
employees will try to sell most expensive products even when ask for the cheapest
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October 2023 by Michael Lee
I was just at the AutoZone on Trinity and Demarion. The employee help me find out what’s wrong with my car he’s a great young kid that was really helpful. I really appreciate his customer service. Hopefully his boss will see this review and give him a raise some kind of promotion for excellent customer service, also I’d like to thank Chris who also took the time and answer the phone and help me find the battery I need it
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October 2023 by Private Private
Great service, Clean near store and have some great store managers sales
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September 2023 by Solomone Tuakalau
Demarion from auto zone was great. He assisted I had bad battery, checked everything out and we changed battery just in time for me to make it in time for work. Manager wasn't a big help, he was rude and disrespectful. Thank to demarion I made it in time.
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June 2023 by Bora Dubose
Auto Zone is our "go-to" spot when we need brakes, rotors, oil, etc??
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June 2023 by Travis L.M.C
Good customer service
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May 2023 by Art Sanchez
Poor costmer service.I bought two headlamp bulbs for my Toyota and the cashier refused to throw away theleftoverPackaging for me saying that they arent allowed to throw anything away even dough I had just purchased the light bulbs from this store.I will never shop at this store again.
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May 2023 by Sean Ingham
Well made 3 trips here today....1st gave me wrong parts ....2nd couldnt exchange the wrong parts cuz my brother wasnt there....only needed a part exchange instead had to do a full refund....3rd trip had to bring my brother back to finish the exchange....overall they need to revise their rerurns/exchange policies woulda gone to Kragen if it was gonna be this much hassle
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May 2023 by Mark Anton
This AutoZone is great. Of course they have everything you need for your car, but it’s the service that makes it really stand out. My driver’s side headlight went out on a foggy day, and Deandre popped in a new one just like that. Very much appreciated!Special thanks to Demarion for helping me out today with the other headlight. He took the time to make sure it was installed correctly. I was impressed with the care he took to make sure the job was done right. I can always count on this AutoZone; they are ready to help!
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March 2023 by shannon marquardt
Excellent customer service. Staff went above and beyond! We will definitely be back.
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March 2023 by Shannon M.
We needed a new battery for our car and stopped into Auto Zone. The customer service went above and beyond! A special thanks to Covan (sorry if I didn't spell it right) for all of your help with our battery. We will definitely be back!
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March 2023 by Kelly Stow
I have a hybrid car, and the battery died in it this past weekend. I called AutoZone in Lodi, and they told me that NO ONE in California carries my battery, and if they did, no one could install it for me. I called around to other places in Lodi and no one carried it. Finally, I went online and put my VIN # into the battery search on AutoZone's website. It said that AutoZone on Trinity Pkwy had one left. I called, and Nicholas held it for me. Furthermore, their amazing associate, Covon, was able to install the battery for me. The associates here are knowledgeable and helpful. From now on, I will make the drive to Trinity Pkwy AutoZone anytime I need assistance. I am so grateful for their help!
