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March 2024 by Dana K.
I received an offer for bra sizing with Wailcol (a bra brand. I know I spelled it wrong). I scheduled my appointment for 12:00 pm. I received a call in the morning from Mary (manager of lingerie department) to confirm my appointment. She said I could bring a friend. Good!! Because I was going to anyway. Both of us had recently lost weight and were swimming in our bras. My friend had gone to a Secret place a month or so ago to be fitted. And spent a lot of $$$ and they don't fit properly. Mine were several pounds ago. We got such amazing fittings from Mary. She is an excellent Manager, also excellent with her customer service. In all my years of life I have never had a bra fitting that was so good. 5 points that need to be precise in the fitting and Mary did just that. She is an amazing attribute to this store, as well as her staff in this department. Thank you for your excellent service.
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February 2024 by Maria M
You wanna dress? Packed like a trash, used, all scratched, smells bad, security tag on it. Horrible experience.
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February 2024 by DANTE DELT
I'm so glad I have a place near me that carries so many of the top brands in bigger sizes!!! As a guy who is 6' 5, clothes aren't the easiest to find, but Dillard's has a good assortment for people like me!!!They have good quality and not overpriced at all!!!
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February 2024 by Kior No
Lots of variety of clothing, accessories and footwear
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January 2024 by B S.
Dillards has a very nice shoe section along with some higher end handbags. We've always had great customer service, especially in the men's department.
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January 2024 by Sylvia Brooks
Favorite store, ALWAYS well stocked, great brands and always great service.
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December 2023 by Gurpal D.
This was my first time purchasing from this store and the customer service is horrible here. Just got off the phone with supposedly the only employee working and got treated horribly. Her name was Lily and was rude, for absolutely no reason. She told me speak with the manager at 2:30pm then stated call back in an hour and 30 minutes. She definitely got upset when replied saying so 30 minutes not an hour and 30 minutes and then she cut the phone on me. I called back and she refused to pick up because the phone kept ringing until the last ring. Throughout both calls she was giving a ton of attitude while I was being nice and respectful. Would not recommend buying anything from here. I cannot wait to speak with the manager Christina
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December 2023 by Catherine Rodgers
I had the most pleasant shopping experience with Viktoriya today. I believe that’s how you spell her name. She assisted me in the men’s cologne section and again at the Kiehl’s counter. She was absolutely amazing and so friendly. Thank you Viktoriya for making my holiday shopping so fun!
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December 2023 by Bob Travale
This is Nancy T. Dillard's shoe department has a good selection of shoes and pleasant, efficent sales people. I purchased shoes today. William was outstanding. He helped me and several other women while I was there. Thank you William.
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December 2023 by Roxanne augurelt
Dillards has the popular expensive brands here and all of their stuff is decently priced, but no where else will you find such a wide selection of premium brands for clothing, not to mention this is the only dillards in the state to begin with. That in of itself is crazy.
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November 2023 by Carlene V.
For 20 years I have been shopping at Dillards and I have nothing but accolades for products, customer service, store appearance, pricing and great sales (especially shoe sales!). I also shop online and have always received products timely and well packaged, Never had a bad experience returning items. Why? Because I followed the rules for returns. Sometimes I have had issues finding sales staff but I walk around until I locate a salesperson. Not a problem! As we all know, retail is having its problems these days with short staffing, thievery, and price escalation. My advice is when you go shopping, go with a good attitude and pleasantry because that's what you expect from the salesperson. Happy shopping!
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November 2023 by Nise R
I just love this place!! Lots of memories here thru the years during Christmastime to shop. I still have a Christmas Bear with moving lighted angel wings that plays music that I bought my grandma over 20 years ago...
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November 2023 by Cherish Ignacio
My husband got his suit at Dillards. Everyone who helped us was very kind and professional. Even though we were indecisive about his tie and had to exchange it a few times they were always patient with us. My brother and dad also got their suits there and were happy with their fits!
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November 2023 by Jocelynn M.
Wonderful customer service in the Lancôme area and the men's big and tall area. Store was clean and well stocked. Loved all the Christmas decor they had. Definitely will return
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October 2023 by Sabra Waldman
Dillards has horrible customer service. They were not kind and unwilling to return one dress out of 5 items that I ordered. I was one day past their 30 day return policy and do not even have a store in my city so everything has to be done by mail. I did not receive the items until 8 days after my order was made. Sadly they have some good products but I will not order from them again since they were not willing to return or even give me store credit. I will stick with other stores that stand by their products.
