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February 2024 by Michael B.
People working there don't really know what they're doing! Will lie to your face, tried to tell me that they checked the sensors in the tires said battery are dead! According to the bureau automotive repair, there's no such tool or machine that can check the batteries in the tire sensors! They tried to tell us the left side tires sensors were bad, we took the car to Toyota Town and it was the right side sensors that were out, Firestone took photos of the left side sensors and sent it to me, of course they didn't look damaged Cording to them, but after Toyota Town fix them the right side ones that were actually damaged were bent up caused by the mounting machine! fire stone has no idea how to check them do your research before you let this company tell you what might be wrong and it's a bunch of BS they feed you. We contacted the BOA and they are investigating the matter! and so far, it's looking good, what pissed me off the most was Firestone said if they damaged them, we would take them to Toyota Town and have your car back when you pick it up, spoke with Toyota Town and they said we don't jump anybody in front of customers they wait in line like anybody else and have to make an appointment so that's another lie. I caught Firestone in. Do not trust this Firestone location at all!
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February 2024 by MS.T MOST
Price Gouging. Take your car in to get repair for one thing yet they tell you there's no problem is that this was really nice to be done and charge you and you get your car back you still having the same problem you took it in for and you out of thousand dollars plus and if they do change your part on your vehicle they get the most generic part lower brand from AutoZone and charge you five times the amount the part actually cost Plus labor at the highest rate Firestone are scammers and take advantage of of customers that's already having problems and struggling they see you coming and they get you
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January 2024 by Art B.
Shout out to Willy from Firestone. Came in for a valve stem leak. Came in within minutes Willy asked me to check out the leak and got it fixed within 5 minutes. Life saver. Thanks Willy for the service much appreciated
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January 2024 by Gary P.
went and had some work done one of which was brake fluid exchange less than 3k miles later fluid was green with water, went back and they said had to have copies showing i changed it , this is total bs and they wanted me to pay again!! STAY AWAY!!
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January 2024 by Brad H.
Made an appointment online for 2pm the next day. Got there to be told they didn't accept the appointment. Would have been nice to have emailed or called me to let me know that... so I didn't waste the time and gas to get there. Guess I dodged a bullet with that poor quality of service.
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December 2023 by Sugar Ramos
Staff is friendly and informative. The service in my brakes has so far been good. Love the full diagnosis and information on further required repairs
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December 2023 by CHRISTOPHER WHITESIDES
Really poor experience, recommend looking elsewhere. Made a 9am appointment for an oil change and tire alignment. They said it would take about 3 hours to complete, which seems excessive with an appointment. I returned after the 3 hours and they had not even started on my vehicle. Don't bother with appointments as they do not seem to honor them.
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December 2023 by Rick L
Very professionals, from Willie and team at the front desk to the experience mechanics. Fixed my brakes, good guarantee on the pads, everything was done in the Friday morning and at 3pm I had my truck back, also they granted my discount coupons, honest good customer service and team.
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November 2023 by Dominic Viale
We take our work vehicles into this location for maintenance on the tires and a variety of other things! I just had to come on here and leave a review that man, they do an exceptional job at being patient with people. While people yell at them! Act, rude, and crazy! They still keep their composure and provide amazing customer service. I just had to come on here and give them all a shout out. They are all doing an amazing job there! I highly recommend this place.
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November 2023 by Kith Ponra
On October 24 I took my car in for Alignment with APPOINTMENT at 3:30. I was rushed out from work so I won’t be late and I got there around 3:15 which early enough to check in because I respect their time. I confirmed the young gentleman who checked me in about the time the job will be done. He told me my car should be in right after the red car on the rack and will be in an hour. However, I went there because I like their lifetime alignment recommend by my neighbor. I don’t have just one car but two and plan to get my truck a lifetime alignment as well. I was waiting patiently and an hour had passed. I got up and see my car is still at the spot so I checked with the same gentleman about the status of my car. He told me it’s not done yet and will get done. I was so upset and told him I thought my car should be up on the rack after the red car and done in an hour. He replied to me, “Do you want my car back?” His response was so unprofessional and irresponsible. I told there was something wrong here. Then, he said nothing wrong and told me there was no mechanic to work. I felt like this guy had no respect of the customer’s time. First of all, I respect their time by making appointment and be there early. I would expect the same from Firestone. If I went their without an appointment then I would understand that. And if I don’t get up and asked my car would be still sitting in the parking lot and I would be still waiting…how much longer??? After all I saw him walked to bring my working order clipboard to the mechanic and my car was moving onto the rack for alignment and done about 20-30 minutes later.
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November 2023 by Nick S.
On May 8, 2023, I brought my vehicle to this establishment for a comprehensive diagnostic assessment due to the presence of rattling noises during start-up, idling, and acceleration. I was assisted by a service advisor named Willie, who conducted a thorough evaluation of my car. Following the examination, Willie informed me that my engine/transmission mount was broken and required replacement. The total cost for the parts and labor amounted to $1,288.97, with the necessary parts including a Torque Strut Mount ($249.99), Torque Strut Mount 1 EAA ($176.99), and Engine Mount Front Right ($349.99).Naturally, I approached this recommendation with skepticism, prompting me to seek a second opinion elsewhere. I took my vehicle to PepBoys, where they also conducted a comprehensive diagnostic evaluation as well. To my surprise, no issues were found with the transmission mount. Rather, the rattling noise was attributed to a bent heating shield underneath the vehicle, which the technician rectified in a mere ten seconds. The overall inspection cost at PepBoys was only $99, and no other repairs were deemed necessary. Furthermore, PepBoys made it known that Firestone had attempted to charge me for unnecessary repairs.Considering this unacceptable course of action and the conduct of service advisor Willie, I urge consumers to exercise caution when dealing with individuals of this nature, particularly considering the commission-based nature of their work. It is advisable to exercise prudence and always seek a second opinion before committing to significant expenditures on potentially unnecessary repairs. In light of my personal experience, I intend to communicate my ordeal to Firestone Corporate.In conclusion, I am dissatisfied with the service provided by this Firestone location and strongly advise readers to approach their dealings with caution.**Update - November 14, 2023**Over the past 6 months, I have been driving my car following PepBoys' swift remedy (bending the heating shield back into place), and I am pleased to report that I have not encountered any further noises or transmission issues. The vehicle is performing well.
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November 2023 by Lydia E.
I had a dead car battery & it was 5 years old. Being a newer car was unable take battery out. Called Firestone up and they said bring it in. I got great service & my car was ready in less than 2 hours. I recommend this business.
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September 2023 by Tanya T.
All these stars are from my third positive interaction with the folks at this particular shop. My insurance took my car to a shop in San Jose. Not only did they erase codes related to my throttle without fixing the problem but they also lied about performing an alignment. I brought it here for a second opinion and they were able to test that it hadn't been aligned and provided me with a statement I was able to use against Geico so that they had to reimburse me for the alignment I did with Firestone! Anyway I came again twice and both those time they have been honest and transparent and are always updating me comprehensively about what they did to my car. This third visit was my partner taking a truck. The awesome guys there, again, took the time to comb through everything that was done and what the previous shop did and should not have done. We appreciate all the comprehensive and honest and transparent care this Firestone and its awesome team affords me and my family when we need their services. I wholeheartedly recommend this Firestone and their amazing team!
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July 2023 by Terry W.
Bad service ! My Car was there all night. When back the next day. And when answered why The Car was not being worked on. They had no answer.
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July 2023 by Crystal C.
Definitely recommend this place! We were starting our 1900 mile trip back home when we got a flat tire on the freeway. We were confused since we just spent $3k yesterday on brand new tires from a Firestone back in Elk Grove. Called this Firestone to see if they can help us. They said they were completely booked until Tuesday which we then explained our situation and they were very empathetic and said we can bring it in. When we arrived they let us know it'll be an hour wait. We waited 10 minutes and they got us in and even let our dogs into the waiting room. Marky worked on our tire and got us out within 30 minutes of arrival! We will be forever grateful to this Firestone & May God Bless these workers!
