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March 2024 by Alicia P.
went in today to buy Books shoes, I walked in and there was one sales person on the floor but he never looked up or even acknowledged me I looked around for a few minutes and still nothing so I walked up to him and asked if he was the only one working he said no but him and the other associate were busy helping other customer. Terrible customer service! I left and went online to order my shoes.
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February 2024 by Dina M.
I walked in with my husband. There were three attendants; one was helping a customer and two were talking to each other. I was looking at the shoe display and they still did not approach me to ask if I needed help. They did approach my husband, though, at which time I walked towards them and said I needed help. The attendant asked me to step on the device that scans your foot, and then he tells me that my arch is fallen, which I already know. No other info was provided and I wasn't given the scan to look at. Rather than bring me the shoe I had chosen, he brought me a different one, much more expensive, of course, and some inserts. I tested the shoe with inserts, myself, and walked around the store. No comments or further assistance provided. Suffice to say, the staff that day was lacking in customer care and legitimate knowledge. That day being February 14th.
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February 2024 by Jolene Alquist
Fantastic personal service. Very knowledgeable.Alecia took the time to find the perfect fitting shoe for my feet.
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February 2024 by cadiz Juan O
The attention and service I received during my visit was outstanding, the sales person did a great job to ensure that my shoes would fit comfortably!
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February 2024 by Matt Harrington
Alicia is very knowledgeable and knew exactly what I, and my wife, needed. We will definitely be going back every time we need shoes.
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February 2024 by Casey Tanon
Great customer service. Knowledge and courteous
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February 2024 by Corey Daniel
Really good selection of shoes. Staff was really nice!
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January 2024 by Penny R.
I went to this store today. I planned to buy 2 pairs of Hoka shoes. There were 3 young men working. They never greeted me or acknowledged me as I walked through the store with a shoe of theirs in my hand. None of them ever looked up at me or apologized for the delay. I will order my shoes online and never try to give this local place $400 worth of business. Customer service training is needed big time!
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January 2024 by kenneth sanford
Aidan was very helpful to my son and I, he recommended Superfeet arch support after completing a 3D foot scan called foot id! He was very knowledgeable and time efficient! I am extremely happy with our products and recommend this service to everyone have back and foot issues. Thanks
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January 2024 by Andrew Canton
They scan your feet and help you pick your shoes based off that scan. If you have flat arches, they assist you in finding shoes that will help with that
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January 2024 by Ryan Douglas
Always a great experience with the FF Team in Stockton! Been shopping there for over a year and will not go anywhere else to purchase shoes or equipment they carry.
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January 2024 by Kristof T.
The young man who helped me here was kind, knowledgeable, and provided information that helped me make my purchase. He made multiple recommendations to find products that fit my needs. I would buy running shoes from here again. They also take great care of their customers long term with emails and updates on sales and local running groups! I love that. It makes me feel like part of the running community.
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December 2023 by Lisa Grasty
My experience was great. The person who help me, Eric, was very patient, super nice and very knowledgeable. I will definitely be going back.
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December 2023 by Tiffany Adams
Had a great experience at this store. Peter assisted me with my racer shoes and was friendly and super knowledgeable. He made me feel comfortable and confident in my purchase.
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November 2023 by Dan Ram
Great service and staff was extremely knowledgeable
