Floor & Decor is a hard surface flooring store known for its incredible selection and everyday low prices. Customers can find a wide range of quality, in-stock flooring and installation products, including beautiful tile, gorgeous wood, and elegant stone. The store sources products directly from suppliers worldwide, ensuring customers get what they need at low prices. Additionally, free design services are available, and there is a dedicated PRO services team for professionals. Reviewers praise the excellent customer service. Employees are described as friendly, knowledgeable, and helpful. Many customers have noted that they felt welcomed and were not followed around while browsing. Specific employees received special recognition for their exceptional service, making customers feel valued and appreciated. One customer highlighted the outstanding experience with a Pro Manager who provided insightful recommendations and demonstrated a genuine interest. Joey was so helpful in helping customers pick out what they needed to remodel a bathroom and to pick out flooring. He was patient, helpful, and knowledgeable. It was also easy to return unused product after projects. Chris was a lot of help even though a customer didn't buy anything, he still answered all of their questions and said they can come back anytime to pick his brain on how to finish redoing their bathroom. Joey helped customers look at flooring and explained the differences. He was patient and knowledgeable. Customers appreciated his assistance and know they will be back to purchase flooring.
