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February 2024 by Michael W.
I keep calling they pick up and hang up
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January 2024 by Sherry Simpson
Only way to get any service is in person. Does not always work for some if us that are caregivers not easy to run around town to every dealer to find the phone you're looking for or to talk about your plan or the fact that when you click on upgrade the website tells you to call customer service which tells you to call go to the store as their phone numbers are not answered. So why waste an hour of my time sending me from the website to a phone number that is useless. When finally asked for a supervisor I was told there was no corporate office which everybody knows is a lie. However, when you call the corporate office number online it does not work either. All these facts bring me to the conclusion that Metro is no longer interested in providing service since becoming part of T-Mobile so after over 35 years of being a customer I have finally had it and I'm switching to a different carrier. It is not like it used to be everybody has a flat rate monthly plan so if metro wants to keep their customers they will do well to remember that there is more competition now. I for one have no time for the continued nonsense and run around so I'm gladly ready to go elsewhere for a simpler streamlined uncomplicated business environment.
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October 2023 by Donielle Dennis
Excellent service, friendly and patient. I will recommend them to anyone. I left Verizon wireless 300.00 a month. and came to Metro with a zero dollar bill. I am very happy. Kamran is awesome!
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April 2023 by Akhi
Wow! The best experience I’ve had buying a new cell phone. The girl behind the counter was extremely nice and helpful. Highly recommend ?
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December 2022 by Marcos Efren
I had issued with my hotspot password and they took a good minute to help me change it so now my roommate can't steal my data?
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December 2022 by Shelley Harding
Great staff and quit help. Added my son to my phone line.
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December 2022 by Theodore Rieger
The staff was very helpful and courteous They hooked me up with a great phone for a great price.
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November 2022 by Elaine Mc Gowan
Outstanding customer service, I went there to ask for assistance to see my phone the guys were awesome. He assisted me in removing virus app and give me tips on avoiding download unwanted app. Which can cause issues, I will definitely return to same store. Thank you Kamran
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November 2022 by michael olusegun
Good customer service ,I upgraded my device and the guy at store hook me up with the free line ,for the same monthly bills,which makes me so happy!
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November 2022 by Stan Rigney
Great deals upgrades! I received best support here, they took half hour to transfer all of my data from my old samsung ?I will be back for the tablet ?
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September 2022 by peggy andrews
The gentleman who helped me was very courteous and helpful
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August 2022 by Devina Bascones
Perfect area for Metro lower sac & hammer. In stkn ca.
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June 2022 by Lori Bell
I use to like this Metro, before they started trying to overcharge. There's this one guy in there kinda heavy accent I have dealt with before and even then I felt like he got me and now I know he did. My phone wouldn't come back on so I needed something for the time being, I asked him his cheapest phone and he said 190, I didn't expect to pay that much but I got that vibe from him again and I was already irritated so that didn't help much. He played around on his computer until he said "Mmmm I can do it for 170." I left went to another Metro and just decided to purchase it, the guy said 178... So dude was about to get me for 20$ then when I didn't take it he quoted me the original price. I really liked that Metro but that guy gotta go.
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November 2021 by Edward Clark
My phone got broke last night and I wanted an upgrade badly. I'm glad that I found this store. The rep "Afeef" gave me the best bundle deal with case and glass protector. He even helped me with transferring my contacts. I'm absolutely giving all of my business to this store now.
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April 2021 by Julie Wilson
Hassan helped me with new service today. He was super fast, knowledgeable, professional and kind. This was my first time at this store and he made the experience a great one! Thanks Hussan
