-
May 2023 by Tamera Slider
My favorite Metro store
-
January 2023 by Energy cutter
I had a great experience here! The manager Hector was extremely helpful and knowledgeable on products! he even helped me download a T-Mobile Tuesdays app, and showed me how to redeem a FREE selfie light clip!
-
November 2022 by Serious P
These guys always take care of any questions! Only Metro I visit!
-
February 2022 by Valerie Leverett
HORRIBLE STAFF, namely Alex C. EXTREMELY RUDE, I lost my phone and I had to replace it, fortunately I added the insurance to my service. However, unfortunately after I received my replacement phone, I was informed by MetroPCS customer service, that I needed to go into the store to have my phone activated. So, I took my phone to the store where I purchased it. I encountered Alex C. He refused to activate my phone, he insisted that he I had to pay my a $29.00 reactivation fee. I tried to to explain that the reactivation fee is waived, because the phone was fall under an insurance claim and not a warranty. That lazy j*** didn't even try to verify anything. I won't ever go back to that location.
-
November 2021 by Heidi Echols
No line in and out quick nice salesperson
-
September 2021 by Keshia L.
Update of my previous review. I bought a new phone case and tempered glass screen from this location on April 8th. The screen was under warranty. Well in September I cracked the screen, and was told at the store that they no longer carried it. Well I was much much unhappy. So I left a review to that effect. Well Leslie reached out to me from MetroPCS and without going into too much detail. Leslie refused to let me remain unsatisfied. Even when I had decided to say screw it. Leslie persisted, by going above and beyond what I expected. I also work in customer service. That's the type of service that I give. It's nice to be on the receiving end for a change. Thank you Leslie again and again.
-
March 2021 by Jessica Serrano Hernandez
I have had really bad experience at other Metro stores but this store is amazing today I was in line for a long time and there was only one person working, Alex he did such an amazing job with one of his customers that was giving him a really difficult time and while he had a long line he kept it very professional, he kept his composure and while he was assisting other customers the lady kept interrupting him and asking him to do tasks beyond his means and he was very patient with her and still kept it very professional. I applauded Alex for doing such an amazing job and he went above and beyond to make sure that I got the phone that I wanted. I definitely recommend this store even though it's small and can get busy, Alex did such an amazing job taking care of all of his customers and he was the only one doing so. I was more amazed on how he handled the difficult customer. honestly there needs to be more people like Alex in customer service I applaud him.
-
February 2021 by Martin Guido
I had a great experience over at this metro location Miguel and Alex could have not done any better and professionally help me choose a perfect phone for my daughter not to mention i was there 10 minutes before closing and even then they attended us at very best thank you Miguel and Alex this location will definitely be my go to phone spot.
-
August 2020 by Lisa B.
I go to get my phone replaced a week ago. I was told they had to order it. Fine, then I'm told it will be there in 3 days that i will get a phone call when its there. Heard not 1 word from them. Their # is nowhere on the warranty so i google it. I get a phone for that location. I call it and i get a recording with options. Im told to speak with a agent to call a different # so i do and now I'm talking to Metro customer service. She tries the # given and gets the same recording. She then has me hold and calls another Metro store in Stockton to try to get the phone #. Next thing my phone is calling. It rings a dozen times and all i got was my phone call cannot get through at this time. I want to say Thank You to the Metro Customer Service lady and to the other store for trying to help me get someone on the line. As far as the Metro store on West March Lane, if i could give zero stars i would. Now i have to drive the 50 miles round trip to find out if my phone is there which it better be. Either way when i get there if it's there great but their gonna hear about why i never was contacted and if its not then they better get ready to have 1 pissed of even more person for me driving there for nothing. And its not gonna be nice TRUST ME.
-
August 2020 by Stefanie A.
So I went in to let them know again the phone doesn't work so this manager Alan i think thats her name tattoo on her left lower arm she giving me all kinds of attitude. I'm telling why so much attitude I began to tell her she's iwant to speak with someone else she said their is no one else so I tell her is she going to refund me the money im owed she then says im a liar im like really wow so then I tell her im going to call police but they want me to sue them. I found receipts. She then says im yelling at her she says she's going to get out of character and she takes of her mask. This place is a joke they have all these young people who stand around and just want your money im just summing up this sitting metro is garage and as well as their phones.
-
July 2020 by Gloria L.
I would definitely not recommend the store I did have a paper with names of the horrible associates that helped me but I can't seem to find it my husband spent $1500 on a phone last year just for somebody to bypass the security on his account through ASSURANT insurance and fraudulently create a claim to get a new phone sent to them We had this huge claim misunderstanding with insurance so I have to personally get them on the phone drive down to metro give the associate the phone so that they can figure it out because someone had locked my husbands original phone we had let them know the situation they told us they were going to help us nobody helped us for months and then one of the associates helped us said they We're going to order another phone and For us to come back and get it well that. Associate just so happen to be on maternity leave When the phone came in the manager is literally a piece of s*** I have never in my life and my career of being a manager would have that with my situation the way he did to be honest if you guys are looking to hire to clean house of the store I am available because the way they treated us was ridiculous we ended up having to pay another $1500 to get a brand new phone and I just didn't even care to figure out our situation with the insurance horrible horrible horrible if there's a corporate number I would appreciate it
-
January 2020 by Kimberly J.
Ricky was very helpful and polite!! Got me a great deal on some accessories! Deserves recognition!!!
-
December 2019 by Genny H.
Went the door tmobile Tuesday and was pleasantly surprised by how friendly and helpful they were. Nicole helped me and let me know about some great holiday gifts. She was very knowledge and I will definitely be back to shop.
-
October 2019 by Javon-Demetrius JD C.
I really want to give these guys 5 stars but the pedantic policies of T-mobile and their endless barrage of mistakes precludes me from doing so while remaining in the boundaries of my integrity. I have been trying to get a change of responsibility to go through for nearly 2 months. Not only did the other 2 Jump phones not get removed from my account appropriately but both of the phones had 2 separate "plans" that were being paid in addition to the full price family plan that I was continuing to pay in addition to that which T-mobile was collecting on the 2 other new separate plans of the other phones. Yes that is right! T-mobile was collecting money for up to two plans on each phone while I was still being saddled with the monthly financing of the phones. Apparently, the store staff at the mall was so busy trying to collect a commission for their own personal interest that they didn't give the customer what they wanted. Of course customer service tried to make this about what I was responsible for with regards to the contract. To me, the real issue was the slippery slope canyon between the unethical and immoral act of double dipping/collecting maximum fees. Meanwhile T-mobile washes its hands of responsibility citing that I'm responsible for opulent charges while not providing any other options for the customer to recoup their charges. While I have been with this company for 10 years, I have been caught in many situations like this where the customer service representative can see the flaw in the policy, recognizing that my empirical deductions make logical sense but use policy to deflect responsibility and maintain the illusion of professional integrity. Would you believe that the number that we picked out with the service rep ended up not being the phone number that I am getting texts from? T-Mobile, your franchise behavior and quality is inconsistent and unreliable. You are reaching critical mass with respect to long-term loyal customers such as myself that subsequently leave for better services. This last nightmare cost me hundreds of dollars and about 10 hours of time (another $400). I will no longer be recommending you, Tmobile, and it looks like the most prudent thing I can do now is to duplicate this review on Google and make sure it reaches the authorities at The Consumer Financial Protection Bureau. It is a shame! The corporations are so focused on the bottom line to please its shareholders while they endlessly fleece the very consumers that they need to remain financially healthy so businesses stay afloat. The more this behavior goes unchecked, the smaller the pool of consumers with a "disposable income" will be able to continue to afford such services and amenities. So if you are going to stay with T-mobile, avoid the irresponsible malls here in Stockton. Good luck with customer service, as you will likely be transferred to an offshore "team of experts," that require a lot more time and explanation. I love cultural diversity and respect the challenges of language learning. However, comprehension and idiomatic speech are inconsistent at best. I am a multi-lingual polyglot, but when I am dealing with conflict resolution, I am happier when the person speaks English as their first language. My problems tend to get resolved way faster with TMobile's Sacramento office, while the time seems to increase exponentially when its off-shore in the Philippines. From this day forward I will get a text if the change of responsibility doesn't go through and requires more input from me. That is great! But T-Mobile refuses to take on the financial liability that their apparently greedy sales rep created by exploiting the lucrative loopholes in their policy. A conveniently economically self-serving policy that their corporate leadership left wide enough to provide valet parking for the Titanic. Yes! I know...they will probably rush to close loopholes that bring in unearned revenue. TMobile, what policy will you create to mini
-
September 2019 by Jey-Rok Pranks
Bad customer service.
