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November 2023 by Jana S.
How do you know if you are really getting the deluxe wash that you paid for (wax and all)? Well you don't, you trust the car wash place will do what they promised, unless you accidentally discover that all the cars going through the wash (including mine) didn't get the wax service. We received the excuse of " THE MACHINE IS BROKEN"...but wait WHAT? you didn't tell me that when I asked for that service and then when I went inside to pay. The question becomes how many customers got scammed today, yesterday, last month? Be careful where you leave your hard earned money. Very disappointed and angry to say the least.
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September 2023 by Mari H.
DO NOT GO HERE!! Under new management, and the results are ALL BAD!! It takes TWICE as long to get a vehicle washed with LESS THAN subpar quality. It took nearly an HOUR AND A HALF for her to do our pick-up truck, and that was ONLY because we got tired of waiting, and asked her to stop!! Meanwhile, 5 vehicles, both compacts & SUV's, had gotten done. When we got in the truck, it was SMOTHERED in Armor All. Actually, it's not even Armor All, but, their cheap, knock-off version. Later on, when I opened the glove box, I found a HUGE glob of it INSIDE!! Normally, when you apply Armor All to a rag, you're only supposed to use a small amount, and then evenly spread it, or what I do is put a dab on a rag and fold the rag towards itself so the glob gets spread over the rag before applying it to my car. She must've put a huge glob on the rag in order for it to find itself inside my glove box!! I also noticed that she didn't use separate rags for interior and exterior. I think that's why she kept having to wipe it down over and over, 'cuz it wasn't dawning on her that using the same rag she Armor All'd the interior with to do the exterior, (windows included), would not, "work out." Needless to say, the interior was still slick and shiny THREE WEEKS later, as if it just got Armor All'd that day!! Also, if you have seats that are part cloth and part leather, they don't care, they will apply Armor All to EVERYTHING inside!! IT GETS WORSE. Apparently, there's a shortage of ladders, because the girl STOOD ON THE SEATS, (ALL of them- driver's & passenger's seats, front AND back seats, in order to reach the top of the truck!! Good thing the part she stood on was leather, 'cuz I would've had a fit had I seen wet footprints on the cloth portion of the seats.Watching her try to put the floor mats in was painful as well. After a good 10 minutes of struggling, her co-worker had to put the floor mats back in for her!!MANAGMENT NEEDS TO TRAIN THE EMPLOYEES BETTER AND PROVIDE EQUIPMENT FOR THEM TO DO THEIR JOB WELL AND PROPERLY AND IN A TIMELY FASHION!!My friend has been going to this car wash for decades, and the service has always been good- fair prices, in and out in less than an hour, even when we got gas, and had the exterior, including tires, and interior done.SO SAD to have to find a new go-to car wash after going to this one for decades
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September 2023 by Richard K.
I took my Jeep in Saturday for a wash. When the attendant brought it out to dry it I noticed dings on my rims , one on each wheel. I alerted the person in duty. The attendant lied and said the dings were there already , when they clearly were not. It's a brand new Jeep. The person on duty said a manger would call me. No call yet. As a matter of fact the phone number on the receipt and website are not in service. I hope I get a call to resolve the matter , but I'm not holding my breath. Very sad way to run a business , lie to the customer and not call back towards resolution.
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September 2023 by Michelle M.
I would recommend any other car wash over Mirage. I used to come to this location for years and stopped due to poor & slow service. Fast forward a couple years and thought I'd give them another try. The wash was good however the damage to my rims was not. The person in the office came out to see the extent and brought the attendant over to comment. She said the damage was already there and they brought it up when we dove in. This was a flat out lie which I made very clear. I was told that they would send the pictures to the owner who would get in touch. Of course that hasn't happened and the phone number they gave us and the one on the web page is is not in service. Next step, making a visit in person for whatever that will be worth.
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August 2023 by Alex K.
I recently visited the car wash & they forgot to Armor all (shine the tires). I didn't notice it at the time of pickup & when I got home I noticed it wasn't done. Drove back to the car wash & told the attendee who checks in the car that it wasn't done. He told me to find the person who cleaned your car to do it. That person was busy cleaning another car but he noticed me & he came back to do it. I noticed the attendee is checking his receipt in front me to see if I was telling the truth. When I told him that I wouldn't lie for $4, he responded is there a problem if I check?They should train these people better how to speak to their customers especially when you spend $40 (including tip) for a car wash.
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July 2023 by Maduka W.
My husband used our family van when we were renovating our house. It was really dirty and messy in side. A friend recommended us to take it to Mirage for an interior clean. We are fully satisfied with the job. They did a wonderful job.
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July 2023 by Marina R.
it took 30 minutes for the shop to get my car in the car wash and 30 minutes todry it looks pretty good but for 1 hour it really bad and i recommend notcoming
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March 2023 by Jensoldacct hacked
Car wash is easily accessible. The vacuums are not all working. I spent 4 dollars in quarters and didn't even get one side of my car vacuumed. There was no body there to help me. The vacume in the middle does not work. Turns on but barley sucks anything up.
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February 2023 by Allisha N.
Been taking my car here for years. Never a problem. Took my SUV for inside detailing, it may have looked even better now than when I got brand new. This is a car that transports a very messy toddler and sometimes anxious dog. Super clean.
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December 2022 by Lina H.
I have been coming to this car wash for over a year and I can honestly say it's the best hand wash I will ever get. They do such a good job cleaning my car and pay attention to the little details. I always leave a happy customer after washing my car there. Ben, the owner is so friendly and he's always making sure everything is done right. I would recommend this business to anyone looking for the best hand car wash!!
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November 2022 by Nia Y.
I trust this car wash!!! I've been going here since the summer and it's always a calm environment; unlike other car washes that are loud and the waiting area is always small. I dropped my phone in between seats and I had no idea it fell off my purse. While I was at the register, the employee who wrote my ticket brought my phone!! WOW! I was shocked and very impressed......and grateful for honest employees. Especially these days in the world, it's so hard to come across nice/honest people. The owner and his son are very nice people; very welcoming. It's got that family feel environment.
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November 2022 by Rima H.
I have been coming to the car wash for almost 5 years now. I never had an issue or a problem. They always give the best service and the best car wash. That's why I keep coming because they always take good care of my car and it's always spotless they pay attention to detail. Ben, the owner is really nice and he's always on the floor helping his employees out!! He always makes sure everything is done right and looks good. I have been a loyal customer for so long because of their service and treatment. I highly recommend coming to Mirage Car Wash if you want the best quality service for your car. 10/10
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November 2022 by Britney M.
If I could give this business a zero star I would (please do not take that line as a joke) I had a bad experience here. The worst car wash experience I ever had. If you hate the feeling like someone is trying to persuade you out your money it will be this place. When I first pulled in I asked ONLY for a hand wash due to me being on a time limit (lunch break) he persuaded me to get additional things done to my car and then once it finished, I noticed marks on my rims this was my first time coming here, and I was unaware of the process they have doing hand wash, my rim are ruined. I would never come here again, nor would I refer anyone to this bad business. When I noticed my rim was ruined, I ask for the manager, and then he insisted that I scraped my rims, and it was not done there. If you look at all my rims they don't have not scraped on them. My energy was so maxed out to even argue with him. I then asked for his name which he stated it was BEN, Ben your the worst manager ever you make this place look worst then what it is. I then asked Ben for owner information and he stated he did not have it. I had to beg for a card with they information on it. IF YOU HAVE A TESLA OR ANY CAR THAT YOU WORKED HARD FOR AND TAKE TIME OUT YOUR DAY TO CHECK ON MARKS ON YOUR CAR DAILY AND YOU KNOW WHAT WAS THERE AND WHAT WAS NOT DO NOT COME HERE THEY DONT TAKE THE BLAME FOR NOTHING. THIS WHOLE IN THE WALL CAN NOT SERVICE US.
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September 2022 by Liam H.
CAN SOMEBODY PLEASE OPEN A GOOD CAR WASH SOMEWHERE IN THE SOUTHBAY? This car wash is horrible. It takes like at least 45 minutes just for a regular car wash and they do a horrible job. I went in the other day and my car was particularly dirty, so I got the second of the cheapest wash. Basically I always get the cheapest wash because they [most car washes] just add fluff to the more expensive washes, i.e., tire dressing, air freshener, etc. But this time I thought I'll spend a couple extra bucks and maybe they'll do a better job. Big mistake. They did a worse job. This wash took almost an hour, and although I didn't notice it until I got home, there were several sections that were still not wiped down. The rearview mirror wasn't wiped, the windshield had streaks in it and don't even get me started on the wheels. It's like a 10-year-old kid worked on my car. Here's the thing: I'm not one of those guys that walks around and inspects the car when I'm told it's ready. I just think that's disrespectful. So I just grabbed my keys & jumped in my car after giving the girl a five dollar tip, and drove home. When I went to get some stuff out of my trunk I noticed that the whole section of my trunk that faces to the rear was not wiped off. There were several other sections of my car that were just missed! The next day, I called the car wash and when the person answered I asked specifically, "Are you the manager or owner?" The response was "How can I help you?" I asked again, "Are you the manager or owner?" I got the same response--"How can I help you?" He obviously did not want to answer that question! I explained to him that my car wasn't washed properly and I didn't notice until I got home and he told me to come in again and "they will determine" whether I should get a another car wash. His attitude was kind of bad and I thought, "Do I want to take time off of work to go into a car wash wait another 45 minutes just to get what I should've gotten the first place?" I'm just gonna eat this one and not go back here.
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August 2022 by Savannah N.
I've given this place two separate chances... the first being an expensive wash option and the second being a standard wash..... and I have been disappointed both times. VERY poor attention to detail. Lazy staff. NOT worth the money. You will have better results going through a drive through car wash place and doing your own wipe down and vacuum. Save yourself the money and headache and avoid this hole.
