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February 2024 by Philip Arroyo
It's okay could be more friendly
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February 2024 by Hennessy Williams
The guy at the front desk were awesome
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February 2024 by Lizzie Michael
For years Pepboys has always taken care of my car, never did I have any problems with, they were always up front with me if there were any problems. Thank you Pepboys for excellent work and always being there and helpful.
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January 2024 by Stacey H.
I had an outstanding experience yesterday with the staff here. Giovany at the front desk was friendly, helpful and was able to arrange my service need immediately. Steve, the tech was also amazing with quality, courteous service. I would definitely recommend this place for service!
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January 2024 by Vernon Underwood
Polite and got me in and out in a timely manner.
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January 2024 by charles craig
Service could be better not sure if they rotate in my tires My inflation light was still on and they said I had a nail in the tire that they did not repair
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January 2024 by Darnell Howard
Poorly ran!!
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January 2024 by rlopez95207
took my truck for two tires to be changed it took them 2 hours and 45 min and i had an appointment my truck did not get in the bay until after 1 hr of my appointment time there was cars and trucks coming in without an appointment getting service before my truck the guy changing the tires took 25 min to take off and put back one tire on the rim he was just not into working that day never coming back again
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January 2024 by Jani Gutierrez
I will never use Pepboys ever. I went in for an oil change and they informed me I needed my breaks and roters replaced ASAP. They couldn't pull up my info in the second location so I had to come here. I was told my breaks where metal to metal and needed them replacedThat it was so bad it caused damage to my rear breaks. The man at the counter told me I shouldn't be driving at all since it was dangerous and I needed to this now. I did not have $1,000+ they suggested. I called my friend up (he used to be a tech in a dealership) and he helped me out. He showed me the roters and the breaks. He said my car would have been making a lot of noise if that was the case. He said I had a ways to go before needing to replace this. He also informed me it is illegal in the state of California to use scare tactics to get people to do the work. I'm disgusted that they tried to get me to do all this unnecessary work because I was a female that came in alone!! I suggest either not coming here... or at least get a second opinion if you really want to get work done at pepboys.
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January 2024 by Julio Lozano
Excellent customer service very helpful and humble people. Especially the manager. I definitely recommend coming to the west lane location.
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December 2023 by michael djordjevic
I will never go to pep boys again, over priced !I asked what is your hourly rate and I was told $178.00 an hour.They wanted to charge me $865.00 to change a power steering pump. I went to another repair shop and was only charged $ 428.00 for part and install.
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November 2023 by Frank Henderson
Mark and Emil, the stars of the store. Called cause another place cancelled on me. I got Mark. asked about tires & if I could get them same day. They weren't in stock. He suggested I go to the other pepboys or have them sent to his store. The other store couldn't get me in. Called to have them sent to Mark's store. Had a little trouble with the other store. Mark said come in he would handle it. Get there & immediately Emil (store manager) asks me about the problem with the other store. I told him the issue, he said he would deal with it, and promised I would get my service done. While my car was being serviced. Emil kindly showed some issues with my wheels. Didn't push extra service but said what they would do to help out and make sure my tires would go on. My car was repaired within 2 hours or so. try that anywhere else sameday, no appointment, and tires had to be delivered. I also saw excellent customer service by Mark to another customer advising and not pushing any services but listing their needs, they were going on a long trip. I could tell making sure they were safe was most important.
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November 2023 by Jennifer Patino
I had nails stuck in my tires and didn't notice it before I drove my car. I found out when I stopped at the post office and saw one of the tires had blown out. I was worried and anxious. It's the only car I have and I need it for work.I'm glad Pep Boys was close by and Mark was very helpful and friendly. They took me in on a short notice and gave an affordable price. Mark and the other associates at Pep Boys went above and beyond to help me in my desperate time. Thank you Pep Boys and Mark!
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November 2023 by Sandy Beaudry
Asked for a tire to be repaired with my oil change. It had a small nail with a slow leak. They refused. They would only sell me a new tire. I got my oil change and had to take my car to a local little shop. They fixed it, no problem. Pep Boys didn’t even check the air in my tires with their inspection or my engine air filter (which I changed). Pep Boys has lost their pep and I won’t be back.
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November 2023 by Valerie Barrows
I called the store and needed my brakes checked. Immediately, staff was bring your car in and let us check it out today. They were booked but squeezed me in. I informed them I may need some new tires too but wasn’t sure if the tred was good. Emil and Mark were attentive and explained everything why and what I needed for my car and told me my brakes were good it was just the tires after a detailed break check. I appreciated their honesty and skills to keep me and my family safe on the road. Definitely going to Pepboys on West Lane again! They have good customer service and honest workers!
