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January 2024 by jstonah76 ghosttown
I got here no one was here the employees car was outside but i thought she was showing a unit or cleaning so i waited 1 hour later employee still isnt here door still locked and now in late for work i really just need to pay my fee but how can i when the employee dosent show face for over an hour so i just left to another one in the area but man they need to do better and hire people that will check and see if anyone is at the front waiting WHAT A BAD EXPERIENCE FIRE THIS LADY!!!!!!!!!!!!!!!!!!
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November 2023 by Ron Roach
Mariela and Linda have great customer service, helpful information and made my move in joyice and easy, they help me with my ps app. Very patient but they should make some convient carts for elderly folks to save a walk.
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October 2023 by Mister Chill2469
Public Storage is a clean well managed facility with courteous helpful staff that I found a pleasure to work with.
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August 2023 by Nessa Mabrey
Nice clean storage place. Great customer service.
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August 2023 by Raymond Lobato
Without a doubt the worst experience I’ve ever had with renting a storage space. Higher rates, The onsite manager is practically useless other than for calling me to remind me that my payment is due but aside from that has been nothing but one headache after another. Try to refuse to take my payment if made in the form of $100 bills and if you try to pay over the phone there’s a service fee of $10, when paying through the app the payment won’t clear for 10-14 days at which time they’ll stick you with a $25 fee if there’s insufficient funds at that point instead of processing the payment immediately upon payment through the app. Hours of operation are terrible, most of the time they’re already closed by the time I get out of work, can only handle anything on person with the onsite manager through appointment which is usually a couple days out from your original inquiry which at one point was an inquiry of tampering with my lock and a possible break in which I was never returned a call or email of any sort on the matter. Ultimately the worst experience I’ve had with a storage facility so do yourself a favor and find somewhere else to rent from. I personally cannot wait to get my belongings out of this place.
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August 2023 by Jeff
Very good super friendly..excellent service ..would recommend to friends..A+++
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June 2023 by Julia Magana
Rent started at 250 and now is almost 500 a month. They don't take partial payments and you can barely get your things because they close at 5pm during the week. Thin walls not in a very safe area. Way too expensive for what it is.
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May 2023 by Demetrius Smith
Jenny was a great help and I am happy w the service she provided.
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May 2023 by Humberto Laguna
Linda Bailey provided fantastic customer service. thanks
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March 2023 by Rami Kuordi
First and foremost I've been at this location for almost a year now rarely visit the place as we sold our home and moved stuff into storage as we're trying to buy a new house.Upon my visit yesterday I spoke with the property manager to let them know that I would be moving out this week and if there's any way can be credited back as we're only using two days of the month she said we do not give anybody's money back and if you do not pay you will not be able to come in tomorrow to get your stuff. She also went on an acting childish started messing with my application to where she denied me access to the building again I do not owe these peoples any money my payments are on auto pay and there's no reason my access should be denied. No one needs to deserve this childish treatment from property managers that don't know how to conduct themselves. Guarantee this will be pushed to the BBB.
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January 2023 by Kimberly C.
So far, so good Everyone knows storage spaces can be expensive. But did you know that PS has special pricing online? You can get 1 month free or your space 1/2 off monthly and other savings. You also can pop in and out during feasible business hours, unlike PODS where you have to make an appointment days in advance to get something as simple as Christmas ornaments or a set of skis for the weekend. DON'T USE PODS!!!I have made trips to PS and used the touchpad. I received an email stating I didn't have to get out my car for the gated entry. I can unlock the gate through the app. I loved it!!! With the storms coming through who wants to get out their car if they don't need to? Not me!!!This is my 2nd PS and I like the staff here. I forgot the code and the manager was available to share it with me. They are truly about security, which I like. She asked to see my ID, confirmed my identity and my storage unit. This was great service. Best so far!!!
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December 2022 by Black Bolt
I have only been a tenant for a few months and there was a issue with my lock being tampered with. The onsite was not helpful and giving off shady vibes. My main concern was a possible break but I got the run around. Moving out ASAp(if there is even anything in the unit.)
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November 2022 by Huey M.
Hey, My experience was a nightmare. Let's just say I was made to feel suspect in a Unit "I" Rent with My Wife...To top it all off there's a roach infestation down the hall and now we're starting to see roaches in our own unit. So as you know you can salvage anything so it's over.
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July 2022 by Eric Donald Robinson
I've used their service for a few years, always excellent.
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June 2022 by Bill O'neil Browning II
Someone tried to break into my unit along with 10 or 12 other units in "b" building. I got pics of every unit and the door latches. ***Update: The staff at Public Storage has done a great job on fixing my door. She has been most respectful and kind through this whole process. I just want say thanks to her because with out her I don't think this experience would have been very pleasant. Thank You Linda!!!!
