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March 2024 by G L.
Nice employees, clean environment very professional yet very friendly....make sure you make an appointment, walk ins have a long wait and if you have to walk in, make sure it's in the mid afternoon, always busy early
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February 2024 by Plant Me Roses
RARE, INDEED!!First timer to this location and WASN’T PREPARED ? Not only was I seen within seconds of agreeing to be on the Waitlist, but DOMINIQUE was the kicker. She was patient personable and went above & beyond to help make this process quick yet thorough. DOMINQUE I give ⭐️⭐️⭐️⭐️⭐️ because of YOU beautiful. Keep it up. We all need more like you
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November 2023 by Jorge Ibarra
Worst experience in a place like this, desk worker service is very bad.
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September 2023 by Rico Lucero
Had an appointment for 11:45 didn’t get seen until 1:00 they were taking walk-ins before me. Ridiculous will never come here again!!
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September 2023 by Ashanti Russell
This location is closed on weekends but says it's open other than that it's one of the only quest I go to
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August 2023 by Sokhom V.
It's ridiculous how they make walk ins wait. I get that appointments are "priority" but the fact that they don't call walk-ins at all is really insane. They might as well make it appointments only with no walk-ins. People with appointments can also wait. They should do it where they call some appointments and then walk-ins. If they choose to simply call appointments only. Then simply don't allow walk-ins to check in. That way there's not people wasting half a day to get one thing done.
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April 2023 by Rudelie Perez
Ridiculously slow. Even if you come in early for your appt, dont expect to be seen right away. I had time to spare one hour before my appt. Waited and waited. A couple of people with appts came in so of course they were before me. But when I left to pick up my son from school and arrived 3 minutes before my appt time, my name was no longer on the wait screen! Spoke to first staff and told her thr situation that ai was back 3 minutes before my original appt, she will "check on it" nothing, so I spoke to another staff to put me back on wait list. Not able to check in and next appt is 2hrs!! Only one check in kiosk on top of that! Never will be back in this location again. Staff is not friendly or helpful!
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March 2023 by Lucy C.
Worst place to get blood work done. They take 20 min just to get you in. Smh. DONT COME HERE!! Waste of time
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March 2023 by Sophia C.
Don't know he name older women with a bad weave kept telling people they don't take walk ins after or people who had appointments would come and check in and she told him he has to reschedule even tho he was on time. Another pregnant women was left waiting for 2 hours Will not go to this location again
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November 2022 by bj segelke
I HIGHLY RECOMMEND NOT WASTING YOUR TIME OR MONEY ON THIS PLACE if you're a walk in. There is no reason for them to help you without an appointment especially if you are fasting. You're just gonna sit around a bunch of sick people coughing the whole time.Make an appointment.
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June 2022 by Sall Souza
If you have to fast you can’t get in for weeks. They are becoming Kaiser. Turn you away unless you have an appointment and will not allow you to make early fasting appointments on line. Remember this when voting in California. Cover for all doesn’t mean seniors! No appointment… no service!
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April 2022 by Ashley Rocco
Would give -100 stars if I could. Literally go anywhere but this place. They have you make an appointment and then make you wait over 30 minutes because they schedule your appointment during the one person's lunch who can do the test.
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April 2022 by Michelle S.
Elena went above and beyond for us. Quest in Brookside made an error that was going to cause a big problem for me. Elena thankfully was at that location for the day and stepped in. She fixed the issue and like I said, went above the normal job duties to help me out. Thank you, Elena! You are an absolute gem and you were the highlight of my frustrating weekend. Quest...Elena should be given a raise, a bonus, a promotion, something!
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January 2022 by Katrina Vigil-Gigliotti
I got a test done here ordered by Dignity across the hall, whom I'm no longer going to be participating with after that initial visit. So I'm not going to create an account I'll never use, because I'll never return to Quest, to pay a bill they can mail to me. I've still not received my paper statement, and I know they're going to try and fraudulently send me to collections over their own unprofessionalism.I've been texted twice, and both times I've replied "STOP", as indicated to receive a paper statement.I called the number provided to request a paper statement, and I received a recording telling me that they're "having technical difficulties", and it promptly hangs up.I go online to send an email. The form for billing issues requires a Bill Number, which I don't have, because they haven't sent me ANYTHING other than a text message.It doesn't get much more shady than making billing such an impossible maze for clients. Definitely never returning, definitely warning people about Quest.
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July 2021 by Devin Wicks
Quick and nice experience, except for the fact that they didn't send my test results to my employer (in Montana) and they don't have a working voicemail for me to contact them. Now I have to take another pre-employment screening.
