Ross Dress for Less offers a wide range of brand-name products for family and home at 20% to 60% off department store prices. The stores are usually clean, with a great selection of clothes, household items, and storage or decor options. Customers praise the excellent customer service, with staff who seem to enjoy their jobs and are knowledgeable about the products. However, some stores may be short-staffed, leading to less-than-optimal maintenance during open hours. The long lines on weekends can also be a deterrent, but visiting during the week can provide a better experience.