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March 2024 by Jeff Cotta
Very helpful.
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February 2024 by Alex Anderson
I typically don't write reviews for specific employees, but my experience with this particular employee had a profound effect on how I feel about T mobile as a company.In the last 12-14 days, I got a notification from Samsung saying I needed to perform a software update, which happens from time to time when they patch security issues and make some changes based on the feedback they are receiving from their customers. However, I usually am given the option to delay the update or start it immediately. Not this time. I had to start the update immediately in order to continue using my phone, which was a first for me. So I updated it, and when it finished, I immediately noticed that my phome was performing much slower, and my data was being throttled. I was experiencing latency as I'd never before seen it. I also noticed a lot of Bloatware was installed on my phone, which I could not remove.I immediately drove to this T Mobile store feeling very upset. I was helped with 2 minutes of walking in by a very welcoming,Kind, disarming young lady named Celia.I told her everything that was goingAnd, within 20 minutes, she had it fixed for me, and she was all smiles the whole. It was very obvious to me during my visit that she took pride in her work, and it was important to her that I left satisfied.I am beyond impressed with her work ethic and customer service skills. I hope she is appreciated there because employees like her are difficult to come by. I would not hesitate for a second to hire her myself if I had the opportunity.Thank you, Celia!
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February 2024 by Lisa McCullough
Celia!! Went above and beyond and was extremely patient. My husband brought my mother-in-law in to have her added onto our plan. My MIL couldn’t remember passwords, etc. to her old phone in order to get the pictures/data transferred to the new phone. Celia took her time and was able to do it all!! She is amazing and a true asset to T-Mobile :) Thank You!!
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February 2024 by JUAN ESPINOSA
So we came into to t-mobile today was looking for at Trinity park way in Stockton. Sammy is the guy in charge he helped us with our situation today and helped us upgrade phones thank you guys for the awesome service
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February 2024 by Mario Raya
I recently had the pleasure of interacting with Jorge from T-Mobile, and I must say, his service was exceptional. From the moment I reached out for assistance, Jorge demonstrated a level of professionalism and expertise that exceeded my expectations. Not only was he incredibly knowledgeable about T-Mobile's products and services, but he also took the time to understand my specific needs and tailored his recommendations accordingly. Jorge's friendly demeanor and genuine desire to help made the entire experience seamless and enjoyable. Thanks to Jorge, I feel confident in my decision to choose T-Mobile, and I highly recommend his assistance to anyone in need of top-notch customer service.
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February 2024 by Karen Kundert
Great customer service also very helpful
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January 2024 by Kimberlie Collins
Expect to be scammed. I came in for a new phone. Added an iPad. I specifically said I only wanted to pay for a plan that only included the two item I came in for. They showed me one price, when I was notified days later from autopay, I saw they charged me for lines that were not activated. Actual price was over 100.00 more than what I signed for.
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November 2023 by Deanna Underdahl
I want to give the store manager Fili a BIG FIVE STARS! HE HELPED ME THROUGH THE PROCESS OF GETTING A PHONE. HE WAS VERY KNOWLEDGEABLE AND PATIENT. I COULD'NT BE HAPPIER! I WILL DEFINITELY BE TELLING FRIENDS AND FAMILY! THANK YOU AGAIN FILI! YOUR AWESOME DUDE!!
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November 2023 by Alan Lau
Fili and Sammy were very helpful. Would recommend them to anybody.
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November 2023 by GBM MANUFACTURING INC
Super good
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October 2023 by Ishnav Guleria
I would like to say that the customer service here was just amazing. Fili was an amazing associate and was kind enough to help my grandfather through the whole process. I would wholeheartedly like to ask the company to hire more employees like him.
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October 2023 by Jeff S
Stop looking, Go here: Trinity & Eight MileThe only way to ensure you get the best possible deal with all available perks is to make your purchase in-store. Seriously, stop looking and go the T-mobile store in Stockton at Trinity Parkway and Eight Mile Road.The staff were knowledgeable, well trained and focused on customer service. I was surprised how well versed they were on the plan nuances and offerings.An example of something I overlooked was the significant impact of ‘Taxes and fees extra’ vs ‘Taxes and fees included’. I understood the difference, but didn’t realize how they were used to move customers to sway customers. A plan with ‘…Fees extra’ is often a 2 line plan and it can makes it appear extremely cheap, when in reality it’s often not.I have no doubt you’ll pay more purchasing online or over the phone. You can’t continue to ask questions online and I guarantee the online site won’t toss in something extra to sweeten the deal.I left with a different plan than I expected, saved money and got more. I learned several of my initial assumptions were either wrong or incomplete. The cheapest advertised plan, may not be the cheapest plan for you based on your mix of devices (iPads, watches etc.)Lastly, one thing I really liked: as we went through the process, they continued to ask questions, building on their understanding of ‘what was important to me’ related to plan perks and price. They made sure I made an informed decision.I highly recommend the T-Mobile store at Trinity Parkway. Great customer service and attention to detail. I saved time and money.Many thanks the manager and staff
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October 2023 by denise underdahl
I was very impressed with your staff at Trinity T-mobile today. I came in because my bill seemed alittle high. First, I was greeted by everyone. Sammy came over greeted me again then helped me with my issue. He also saved me $20 on my line. Thank you for the outstanding hospitality.
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October 2023 by samantha gonzalez delgado
Great customer service,I was trying to get my phone service transferred to T-Mobile, but my current provider was making it a bit difficult to allow that process. This team was able to help me every step until I was able to get my service transferred to them. Marcus and Dashar both great friendly caring people made sure everything was good until the every end with my new phone and service. Thank you!
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October 2023 by Melissa Graham
Don, Celia, and Dashar were great! Kept us entertained while we waited and helped me get a great deal on my phone. Thanks guys!
