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October 2023 by miguel A guerrero
Jordan was super helpful even when the manager just told me to call 611 cause they couldn’t help Jordan went out of his way and helped me out and got my phone working
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August 2023 by joe gmz
On time to serveAlways fullfill the needs and stock on productsMostly efficient in set ups or finding service and help thank you team
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August 2023 by Roberto Espinoza
This store is very unprofessional workers look like they're 13 do not help customers I'm going to take my stuff back I've been with T-Mobile for 9 years
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January 2023 by Johnny R.
Went to this location on the 24th, they had a young man filling in from another store named Bryan. This guy was awesome from the minute we walked in. He was able to find my wife an Apple Watch at a good price. He was a pleasure to talk to, and his customer service was top notch.Aaron had to finish the sale because it was time for Bryan to go home for the day. Aaron was outstanding, He knew how to pick up right where Bryan left off. Aaron also taught us how to get the watch all set up very knowledgeable and helpful. Definitely recommend this location
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December 2022 by Shelley Harding
Staff is great Maria that works there got me singed up and got me a phone. I was bummed to learn she doesn't work there anymore. Seriously best customer service I ever had. I felt bad cause she offered me lots of accessories to buy when I got my phone but I didn't have the money at the time I went to buy those accessories and was told she no longer works there so I decided to buy accessories on Amazon cause that lady was rude.
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October 2022 by Evet Chavez
Staff is always ready to help. They are friendly and kind.
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August 2022 by Mrs.Rivera
Finally received Family business benefits on T-mobile Tuesday for 3 instead of only one person. Since we have a hand full of family on plan and mostly all work and unable to pick up.
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June 2022 by July L.
This place is the worst store ever. All of the employees need to be fired. They are abusive. They lie. The phone I got there works like crap. They do no good. The whole store needs to shut down asap.
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March 2022 by Juan Baltazar Jr
Had to upgrade my phone so I checked out this location. I was greeted right away and was helped within a few minutes. My salesperson, Rebecca, was very helpful and informative. She showed me all my options for phone deals and plans. I liked how she wrote down the figures on paper and explained my options. I bought 3 phones and a tablet on this visit. One thing I noticed while waiting to activate my phone lines was the long wait time for other customers. Most of the customers waiting were there to pay their bill. If you set up auto pay you get $5 off and avoid the long wait in lines.
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March 2022 by Alondra Hernandez
They did not disclose all information for a promotion they were pushing me to get. I didn’t find out until the bill was due that they were charging me for service on my watch. They did not even offer to connect the service that they were charging me for so I spent the whole month with no service on the watch.
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January 2022 by Aaron Knab
As the owner of T-Mobile I like this location a alot.
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October 2021 by Georgia Hensley
The people that work here are very nice and helpful. I've had no problem with my phone for 2 years I've had it. The place is spacious and very clean. The store us located in Eastland Plaza on Fremont and Wilson Way Stockon
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So helpful
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July 2021 by Theophilus Harris (Ted Sr.)
I was greeted and help with in 2to3 minutes. CUSTOMER SERVICE WAS OUTSTANDING. Jacqueline was my salesperson she outstanding job in helping me. I will return to this Tmoble.
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January 2021 by Pamela U.
Horrible customer service! I DO NOT recommend going to this location! The staff has no idea what they are talking about. The only female that helped me had a horrible attitude, 4 male employees were just standing using their phones. The manager has no idea what he is doing, he also needs proper training in customer service. When I explained to him that I called T-Mobile and told him what they told me, he was just agreeing and ignoring me. I have been with T-Mobile for years and NEVER once have I had to be "authorized" in the account in order to fully pay for a cellphone. Which I explained to him that even the representative stated that I didn't need to be "authorized" since I was buying out a phone, not in payments. Unfortunately, they are all young, below age 30.
