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February 2022 by Diane Steinborn
Wonderful
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August 2021 by Google user
The people working in the smoke shop are rude and seem annoyed by the U-Haul customers. The U-haul guy tries to give good service. He is the guy with a very strong Saudi accent. He seems hard working and like he really cares that we have a good experience. He has two locations that he appears to run by himself, and he is mainly at the other location-which I think is on Hammer lane too. When you make an appointment to pick up a truck, you have to be there at that appointment time otherwise the guy is not there. We were running late so the guy called us, we told him we should be there within an hour. He needed to know the exact time so we said 12 noon. We actually arrived 20 minutes early but the guy wasn't there. We called him and he said he could not be there until the appointment time at 12 noon. Even though we were in a hurry, it seemed understandable, we just wished we knew ahead of time how this location worked. But the guy ended up coming about 15 minutes after our appointment time of 12 noon. Also, he arranges ahead of time to have the truck you ordered to be parked at the smoke shop, so you cannot change to a different sized truck, there is only the one truck that you ordered there, no other trucks to choose from. It was awkward waiting around in a smoke shop with the rude employees: an old white dude with a faded orange crew cut who talked like we was on meth, and the other dude was a relative of the U-Haul guy. Both of them just answered \"I don't know\" to every question, including questions about items in the smoke shop. When the U-Haul guy got there, he apologized and seemed sincere. Even though the website said that the U-Haul place closed at 5pm, he said we could return the truck as late as 9pm, which was good because we didn't want to have to come back the next day. The guy was efficient and did not stick on a bunch of extra charges, just the 15\" truck for $29.99, plus .99 cents per mile, we had to replace the fuel we used, and I think there was a two dollar fee also. I would probably use them again but only if I could go to the other location, I did not feel comfortable in the smoke shop, the employees seemed to go out of their way to make me feel unwanted. I am a quiet, and very shy person who tries to stay out of the way, and it was very intimidating for me to stand there so long. (I told the U-Haul guy that these employees were rude, and he apologized and looked like he meant it. )
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June 2021 by Steve Gardner
Fair prices , trucks have plenty power. Takes 20 plus minutes to check out longer to check in
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November 2020 by Shari M.
The people working in the smoke shop are rude and seem annoyed by the U-Haul customers.The U-haul guy tries to give good service. He is the guy with a very strong Saudi accent. He seems hard working and like he really cares that we have a good experience.He has two locations that he appears to run by himself, and he is mainly at the other location-which I think is on Hammer lane too. When you make an appointment to pick up a truck, you have to be there at that appointment time otherwise the guy is not there.We were running late so the guy called us, we told him we should be there within an hour. He needed to know the exact time so we said 12 noon. We actually arrived 20 minutes early but the guy wasn't there.We called him and he said he could not be there until the appointment time at 12 noon. Even though we were in a hurry, it seemed understandable, we just wished we knew ahead of time how this location worked. But the guy ended up coming about 15 minutes after our appointment time of 12 noon.Also, he arranges ahead of time to have the truck you ordered to be parked at the smoke shop, so you cannot change to a different sized truck, there is only the one truck that you ordered there, no other trucks to choose from.It was awkward waiting around in a smoke shop with the rude employees: an old white dude with a faded orange crew cut who talked like we was on meth, and the other dude was a relative of the U-Haul guy. Both of them just answered "I don't know" to every question, including questions about items in the smoke shop.When the U-Haul guy got there, he apologized and seemed sincere. Even though the website said that the U-Haul place closed at 5pm, he said we could return the truck as late as 9pm, which was good because we didn't want to have to come back the next day. The guy was efficient and did not stick on a bunch of extra charges, just the 15" truck for $29.99, plus .99 cents per mile, we had to replace the fuel we used, and I think there was a two dollar fee also.I would probably use them again but only if I could go to the other location, I did not feel comfortable in the smoke shop, the employees seemed to go out of their way to make me feel unwanted. I am a quiet, and very shy person who tries to stay out of the way, and it was very intimidating for me to stand there so long. (I told the U-Haul guy that these employees were rude, and he apologized and looked like he meant it. )
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September 2020 by Mujibullah Waseem
Very poor customer serviceI made reservations for 24 hrsThen I was called to bring the truck before the time hit in a very harsh wayNever try this branch
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March 2020 by Tee Zee
Horrible service
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September 2019 by Katie Hill
Soo unprofessional. No one except one girl knows what's going on. And you never see the same person in there. ***Also do not order a dolly here!!!**** They don't offer them so they will charge you and avoid you just so they don't have to go thru the trouble of refunding you. Won't even call you back. Pay the extra couple dollars to go anywhere but here.
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September 2019 by Orin Coon
After being screwed twice by the Lodi U-Haul I was sent to this Stockton U-Haul rental to pickup my reserved 10 foot truck that I had reserved in Lodi with a 5 day advance. Folks your charged mileage when you rent their in town special along with putting gas to make sure its at the same level when you rent them. So I had to pay for the extra 20 miles along with gas. My Lodi move was only a total of 5 miles round trip. So instead of paying maybe $30 for everything I paid $55. The associate at this site couldn't understand why the Lodi U-Haul sent me to Stockton since Lodi had 10 footers available. The associate then gave me a mileage discount which helped a little. Thanks
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May 2019 by Hennri Turbo
Good variety of truck sizes.. store on location
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April 2019 by Michelle Masson
The absolute worst place to rent a U-Haul from. I was running late made a phone call to them to let them know and we ended up being there later than expected 1 1/2 hours late and the Rude disgusting looking woman tells me she canceled my reservation and rented it out to someone else. She had my phone number and should have given me the respect to call and verify if I was still coming. Which I was on the way we had a bit of a drive. This place is a smoke shop with a bunch of nasty people in it. Even out of desperation I would never rent or recommend this place to anyone.
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February 2019 by Justin Neely
This place is a fn JOKE! 1st off it's a smoke shop with a tiny corner to do the uhaul buisness 2nd of all we had reservations to get the pick up truck and when we arrived the 2 employees that wer at the store had no idea how to rent out the uhauls!!!! Only 1 lady can do it and she just decided to take the day off... after waiting for over 35min she finally shows up and is just rude AF! Never come here I dont care how desperate you are ask a stranger with a truck at a stop light you'll have better service
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December 2018 by Bill Smith
I like to go to U-Haul to get propane. Just pull your car up to the propane area they fill up your tanks and you're on your way, grillin and chillin!
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May 2018 by Land Rover
I place to rent a uhaul. Quick and cheap.
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March 2018 by Vic Picinich
Excellent customer service. Limited availability of rental trucks without an advanced reservation. Would be five stars if they weren't so expensive!
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December 2017 by Thomas Hubberstey jr
Very convenient location and turn in times the only thing was the gas situation they give there trucks with what ever gas is in it not full like other places so when you turn it in you have to try to match what they gave it to you with ig under you pay if over you lose and you have to check the truck before you leave it may be missing the hand truck or have a dent but check it so you are not liable for it they some times get to busy they dont see all things still a good place
