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February 2024 by large rock
Horrible, failed to deliver my package. Requested to have the package to be redelivered again but it says the same thing as "Processing at DestinationRedelivery Scheduled"I've requested redelivery on feb 2nd, its now the 5th and when i tried to pick up my package, they wouldn't give it to be while having it in their hands. Jesus christ...
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January 2024 by Melissa Neal
Tammy was extremely rude. I waited a long time in line and when I finally got to the front I asked her if I could mail my packet and which envelope was the cheapest. She said, “go check the envelopes for yourself and get at the back of the line when you’re done.” The line was extremely long so I just grabbed a random envelope and asked to buy it really quick. This all took place very quickly. She said no you’re holding up the line. Get to the end of the line. I said, I can’t just buy this envelope? She said no. She was so rude. I then spoke to Grace who was very kind. She told me which envelope was the cheapest and allowed me to buy it and mail it. I am so grateful for Grace but very surprised at Tammy how she did not want to help me at all.
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December 2023 by shengteng
I recently moved to the neighborhood and this USPS location is the closest to me. I was helped by an employee which I am not going to disclose her name, but I did when I completed the survey. When she called that she can help assist the next person. Her tone of voice was not professional, she sounded irritated, looked annoyed when you look at her eyes, and even though she had a mask on, I can clearly feel the vibe that she hated her job or something and didn't want to work. There was one package that I didn't write TO and FROM because both boxes I had is going to the same address. Instead of asking me nicely to move to the side, she didn't touch the package and told me to just move to the side to write the address down. She assisted with the next customer and as I waited to be helped by her again, she said something under her mask and pointed to the window I was standing in front of. I asked, "Did you want me to put it on this scale?" She, annoyingly said, "Never mind." and sigh or made an "urgh" sound. When She helped me again, because I was already feeling very uncomfortable with her unprofessional tone of voice speaking to me, I just wanted to get out of there as soon as possible. I did not read what the screen had on the machine thoroughly. On the screen it was referring if I am shipping anything that has liquid, batteries etc. I clicked "YES" without realizing and said, "Oh, I'm sorry, I meant to." She cut my sentence and asked, "Do you even know what you are reading? What are you shipping?" Instead of reassuring, she mocked me for making a mistake because of her uncomfortable vibe, I was stress. After she completed and printed my labels, she asked if I needed anything else such as stamps etc. the usual protocol. I said, "No thank you." and walked away after getting my receipt. I was not sure if she thanked me but I walked out thinking she is probably having a bad day. Yet, this doesn't justify her attitude and unprofessionalism service.
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December 2023 by Maira Cervantes
I had made a appointment to get my daughters passport renewed and they asked me for her birth certificate and last time I went the did not ask me for one also, the lady close the window and it was not 11:30
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December 2023 by Khang Ha
The old black woman at the counter is rude and does not even try to find packages.
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November 2023 by Kendall Weary
HORRIBLE CUSTOMER SERVICE , everyone there should be fired ! They take forever and they don’t care ! The black lady with the ponytail who works there everyday is rude and doesn't care about customers . CALLER SERVICE closes the door for a long time and does not help anyone ! If I could give them negative stars I would . DO BETTER !
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July 2023 by Martin A.
The business that this review is about is the post office and the delivery mail person. I'm writing this review to let people know that the mail man just showed up to my address @10780 NHWY99 Spc#36 stockton California 95212,TAHAMA VILLAGE MOBILE HOME PARK ON 8MILE RD AND 99 HWY NORTHBOUND SIDE FRONTAGE RD RIGHT BEHIND STARBUCKS COFFEE. I told the young Caucasian mailcarrier my flag has been up for 3 days and nobody has picked up my rent check and he told me it wasn't his regular rout and drove off and didn't even take the rent check that he is 3 days late picking up already. The real question is why is he showing up late at this time of the evening @ 8:00PM and forgot to take my mail again and the post office has to know which truck #and what driver was subbing for Roeland our regular mailcarrierÿ
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July 2023 by jerry chan
I went here for renew passport. This is the worst post office ever. The lady on Passport window name Alisa, she suppose to help people but she was not helping, she gave us a very hard time. I can not believe Post office hire this kind of employee and I can not believe that I paid Tax for this bad service. According to my experience, this post office just like a disaster and will never come back again.
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July 2023 by Dennis C.
The post office has at least one crook working for them. I ordered 2 rare coins from different sellers 2 months apart. Befween Sacramento and Stockton both containers were opened items stolen resealed and delivered to my mailbox with forged signatures. Filed a claim with two branches of postal system and have heard nothing back. I will never again have anything of value sent thru USPS
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July 2023 by Terry
I went here recently because I had a friend who had trouble picking up a package. When you walk in, there’s a customer service window and there’s usually an African American lady “helping” people. I want to warn people about this specific individual because her attitude and demeanor is very poor. If you ever need help with a lost package, you’re better off asking other staff. Luckily I found someone willing to help me and that person personally helped me look for my package and later that day contacted me and said they found it just sitting there. I gave that person $100 and they refused it at first but I insisted. They never asked for anything but I wanted to reward kindness and humanity over ignorance and inconsideration. They told me that people there just don’t care about customers’ problems and never put effort into truly helping anyone. And that’s 100% true of the lady working at the Customer service window. Just be careful guys.
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June 2023 by S Martinez
Olds lady sitting down at her register/station whatever you want to call it refused to give me a change of address down and sis they stopped doing them by mail it’s only online and I can do mine online because it ask for a debit or credit card to charge $1.10 and I don’t have one so I explained I had to do it in person and she kept lying to me saying they only do them online now they don’t do them in person anymore so I went to a different window where you pick up your mail at and ask them if it was true and she said that’s not true they do do it in person
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May 2023 by Jackie Hayes
The post man for 1251 Pinetree Dr Unit 3 is giving my mail to someone else in the condo. This is a 4 unit building. Stating Wednesday May 24th and today May 27th my mail went to #1 unit also #4 unit mail went to #1. I went to the post office on Friday and voiced my complaint .Saturday I didn’t get my water bill. I checked with #1 #4 for my water bill and they both did not have it. I get an email letting me know what mail is coming that day. I saw the water bill that I did not get. What is wrong with this person? Can’t read the names or the unit number. Come Monday I will go to the office again and complain. This just happened starting Wednesday and again on Saturday. This time I will talk to the supervisor or the manager on Monday. I never received my water bill.God knows who he gave that to??
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May 2023 by All done in dark Will shine in light
Stolen mail CONTINUESLY numerous investigating nothing. Payed for forward mail online nothing they state no record ?. I have confirmation and fee paid thru online to forward mail. They really need to be throughly investigated.
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May 2023 by Jeff Karmann
I've always liked this post office..... Still do ?
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April 2023 by Victoria O.
Rushed to get over to this USPS because it stated they close at 6pm. But they lied. It's closed. So annoying.
