Verizon

Most Recent Comments

• February 2024 by Cassandra T.
  If I could give this place zero stars I would. I went in to get an upgrade on my apple IPhone and I was talked into getting a business account. It was part of a new promotion. The man that helped told me that I should get it because my bill would be cheaper and they were doing a special promotion. He said I would get a business phone and internet for free if I signed up and my phone bill would be cheaper. When I got my first bill it was higher then normal which I thought was just the taxes and my new phone upgrade. By this point the 30 days was up and then my second next bill was $235. The man told me the equipment was included for free in the promotion and that my bill was going to be $135 a month. He lied to me and my bill has been $235 ever since. I was completely scammed by this place and have been in financial struggle because of their lack of correct communication about the promotion. They would not refund me since the 30 days was up. I didn't know that my bill was going to be higher then my previous bill or else I wouldn't have signed up for a business account. These people are scam artist that talk people into getting these promotions so they can receive bonuses. Do not buy from these people. They will scam you.
• December 2023 by joshua
  Do not buy a phone at this Verizon store. First off they are not a corporate store. They are a authorized dealer second they will not inform you on things you’re being charged for and their accessories are way over priced and have no prices on them so when I question my total, they told me all the accessory prices but never inform me that they charged a $40 set up fee, I have never paid a set up fee in a Verizon corporate store. The only time I paid a fee is if I had them install screen protectors and accessories. Then, when I called to talk to a manager about them doing this and not letting you know. She was rude and basically was like well. This is what we do. Horrible customer service and rude employees.
• December 2023 by Lesley Martin
  Irma did an amazing job with bill adjustment & restoring my service. Cleaned my phone and case perfectly.
• December 2023 by Maria Ware
  I was there on December 5th to get a better understanding of my bill and discuss the two lines on my account that I wasn't using. I asked about canceling the them, but the guy came off with a super rude tone by saying they don't cancel lines. I asked twice if he could simply look at my bill and explain it to me. I understand that they don't cancel lines in-store, but this guy was something else. Thankfully, the other girl there had to step in and help me. She too was even a little rude. Every time I go into this place, there are new employees. That was the last time I go in there.
• November 2023 by ron Larsen
  Excellent customer service, over the top. Lucas has extensive product knowledge, professional in all discussions and presentation. A pleasurable time during our transaction.
• November 2023 by Brian Abrigana
  Monte gave us quick service, answered all our questions and signed us up for the best deal possible for our situation. He was easy to work with and made the experience painless.
• October 2023 by B Mc
  If you go into this store ask for Andrew. He’s knowledgeable, friendly, and is there to help you make the best selection for what your needs are. I’ve never had a better experience at any Verizon store than the one I’ve had with Andrew.
• September 2023 by S T
  Service was great! Irma took care of everything for me and was very clear in explaining my next steps for a seamless experience.
• August 2023 by E P
  Friendly, Fast, Helpful and Professional! My new go to Verizon store! The Verizon staff over on Pacific avenue in Stockton are RUDE and IMPATIENT. Won’t go into details, but never going back to Pacific avenue
• July 2023 by Jimbo Foronda
  Josh was very helpful throughout our interaction. He explained the process as he was walking us through it. He was very patient with us and answered all our questions & concerns. Although the phone I wanted wasn't available in-store, he immediately called other stores to see which one had it. Thankfully, another employee was heading to that store and picked up mine as well. We didn't mind the wait as we needed a phone right away. Thank you Josh for tending to our needs. You are awesome ?
• July 2023 by mizzmee2oo
  Monte was awesome!! I was on the fence about a new phone and he was totally understanding. No pressure whatsoever! And because of that, I came back and he took care of me. Very professional and will refer others to him!
• July 2023 by Mikaela De La Cruz
  Jamar recognized me from the previous occasions I’ve been In The store. He was of great help and so was the assistant manager who welcomed me the second I walked into the store. Had a pretty good overall experience with my sales associate and everyone there. I could tell the employees got along well by the jokes they all had and how they interacted with each other.
• July 2023 by Tyler King
  Andrew was professional and friendly. He explained everything to us and ensured we understood. He was extremely efficient. The rest of the staff was helpful and friendly to everyone that walked in the door.
• July 2023 by Diana Sillivan
  My Representative’s name is Lucas and he was extremely knowledgeable and very helpful in matching me up with the correct phone and accessories. He was very patient and so glad he was there to assist me.
• July 2023 by Wesley Lagomarsino
  The screen on my phone went out. I needed a phone. Jamar helped me with everything. He was very relatable and excellent to work with. I couldn't have asked for a better experience.