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February 2024 by steve cromwell
I went to see them for the first time last week. The doctor and the staff were very helpful and courteous. I had to have my elderly dog put to rest. I didn't know my options and didn't know that I could have asked for one shot to put her to sleep so I could have held her in my lap until she fell asleep, then I could have handed her off and have them deliver the fatal blow. I couldn't hold her until she passed away. I handed her off while she was still awake and I left. I'm so sorry for that.
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November 2023 by Esther Medina
Very nice and attentive Staff and the Dr was so kind and knowledgeable!
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November 2023 by Dawn Griep
The front end staff are friendly and knowledgeable. Appreciate the discounted shot days and the welcoming atmosphere.
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October 2023 by Cheryl Curtis
My pug of 12 years had to be euthanasied .The staff and Dr Bajwa were amazing in support, caring, tender way they all treated my Nelly. The fees were affordable and the lowest out of 5 I called. Thank you so much. CC 209
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October 2023 by Honey Taniguchi
Staff always friendly and caring . Dr Bajwa is very knowledgeable and remembers my pets and I, which I appreciate
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September 2023 by Ryan Juarez
I loved this place until they refused to accept accountability for their actions. I spent thousands in the last year for both my dogs. Nearly 3 weeks ago, I spent $110 on an influenza shots. I had to come in before 21 days to get a booster or it would be a waste. I called them the day before and asked if everything is set to drive 35 minutes to the clinic to get the booster the next day. When my wife arrived with the our dogs they said they were out of the vaccine. They refused to take ownership for this and make it right. The veterinarian is great but assistants at the the front desk are not sympathetic, not taking ownership, and do not care. Run far away from this place because they just want your money.
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August 2023 by Viridiana Tirado
I went for the first time the staff was really nice my dog ? is nervous and he was shaking but everything was fine he got the nail trim and the rabies vaccine the price is reasonable compared to other places they accept walk-ins
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June 2023 by Mark Stebbins
When I showed up for my appointment I came to a room filled with people That were getting there animals vaccinated. Then I proceeded to wait another half an hour . During this time the only thing they seem to be carrying about was swiping credit cards like it was a giant infomercial Or seminar that they were selling . All they cared about was swiping those credit cards. At this point I was calling other vets trying to find another place to go. Finally the doctor saw me outside with my animal.He figured out the problem. His money hungry receptionist. Try to administer a shot to my animal and had the wrong needle. She was very inexperienced and finally got the right needle to administer the shot. She was not willing to go over the cost of everything with me nor was she voluntarily disclosing the cost of each item. At this point I just wanted to get the h*** out of there with the animal. But here's the kicker she knew. I had a coupon but charge me the regular price for the office visitFive minutes after the transaction I asked her did you charge me the coupon price for the office visit or the regular price? Well of course the greedy little b**** charge me the full price for the visit. When I asked her to adjust it stating that I did have the coupon she refused to. What kind of place refuses to honor their coupon or adjust the invoice while you are there? Stating that she had already rang up the invoice therefore there was nothing she could do. Are you kidding me? This moronic idiot who couldn't even Administer a shot to my animal in the correct manner was refusing to honor the coupon. Stay away from this place they lack ethics. Do yourself a favor . Find a veterinarian who is not going to scam you.
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June 2023 by Elrox Lives
My favorite vet. He is amazing. Staff can be rude at times. Not all of them but Some can use customer service skills.
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May 2023 by Bree Johnston
I came to West Lane Pet Hospital because my normal vet was not available and I did not want to wait to have my dog checked out.The doctor was very quick to say things could be wrong without really checking out my dog which is fine as I assume he was going off my description of things.His assistant however was very rude and pushy. I suspected my dog had a UTI and they recommended a Urinalysis and bloodwork. I asked if we could start with just the urinalysis to rule out a UTI (and avoid paying an additional almost $300 for bloodwork if that was all it was) and she became very pushy. She then went to ask the doctor and I could hear them speaking and lugging about my questions for antibiotics and not doing the blood tests.Maybe she was having a bad day but I opted to go elsewhere and my dog in fact only had a UTI and is going great!
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May 2023 by Jake Costa
Overall really nice I had an appt and they got us in and out really timely everyone was very nice and they helped us out about what was wrong with our pup!
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February 2023 by Elisha Contreras
Such a great vet, their clinic smelled clean and they had candles lit.. You can tell they actually put an effort to make it smell good.. The doctor was very kind, and ethical. I am so glad I went with this clinic. No second opinion needed, three days later on the recommended medicine and my beloved pup is doing so much better.
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February 2023 by Kaycee 209
Mixed review. Front office staff is friendly, office is clean and smells fresh, prices are really good. My required pre surgery vet exam consisted of no history questions about my animal and no vital signs. Only a weight and a quick listen to his heart and look at his teeth/gums by the vet. I've never had a male cat come home 6 hours post op soaked in his own urine so groggy he was unable to walk.
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February 2023 by Ramona Salcedo
The girls are very friendly . They are great with our dog Lucy. Will contuine to keep taking Lucy there.
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January 2023 by Melanie Hemans
Just went for my very old cat and had the nicest experience. My husband and I have been looking for a good vet to bring our animals and this place is so good. I loved the staff and the doctor, he was incredibly thorough and walked us through the process for my older cat in the best way a vet could. The price for blood work was what we anticipated, so overall we will definitely be back with our other cats and our pup.
