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November 2023 by Thomas Haley
I went to this car wash because I used to do business with it back in the day but I guess the name is changed so has the professionalism and the accountability. Picked up my car The center console was soaked with some sort of cleaning fluid door panels dripping watch them just spray maliciously throughout the car I asked them to be a little more respectful for other people's property was told this is how they were trained to do it. Checked my bank today meaning the next day not only did they charge me for the car wash of $41 they also added another $10 which they can't explain stay away from this place looks like they're another scam company!!!Services: Polishing
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October 2023 by Suhail Talha
Came in Sunday for a car wash well paid $101.51 for a CAR WASH with the seat wiped down it was my first time there and last time. They left water marks on all my windows when I told them about the water marks and I said want them cleaned off because there was no water marks on the windshield before I came to wash it. Her response the manager “Julie” well the car was really dirty and front was full of bugs so how do you know there were water marks on there you probably didn’t know and said we can rewash it I said ok I don’t care you wash it 3 times I just don’t want those water spots I mean I paid $100.00 for a car wash I always go to Vintage car wash get the hand wash which I got from them and they always get everything nice and clean no water spot nothing. Her response well even if we rewash it the water spots are not gonna go away they were already there. I told her no they were not I told the car is parked everyday in the garage and is hand washed every single time I drive the car every day from Modesto to bay to Fresno this is my work car I know what marks I have what dents I have I know it all I take care of my stuff and she just kept insisting no the water spots are not from us her words “the water we use does not leave water marks.” Like lady if your gonna lie at least make up a decent story it’s water if it’s left on the window it’s gonna leave water spots. They would not budge just kept on saying no they were there before. She kept on telling the other guy in Spanish stuff and from there attitude they didn’t wanted to rewash the car. So I got mad I said it’s fine take your stuff I paid $100 for this I’m leaving with water spots on all my window and my moon roof. I went down to my monthly detailer I told him he said your not the only one I have had people with the same issues it’s ok at least there fresh I can take them off easily sure enough he took them off with 15mins with soup and water were as the lady and the guy wasted 15mins just wiping the windows down with there rags and doing nothing. Like they didn’t even spray anything nothing she spend more time arguing that they were there already then to take care of the problem.Services: Auto detailing
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October 2023 by r dixon
Normally I would’ve given Zoom a 100 stars but today I wasn’t feeling their service. I normally get a oil change with car wash, today was no different except I was told that free wash no longer comes with getting inside done and you now have to upgrade wash which is fine so I paid for upgrade. The issue I have today is after wash was done they didn’t apply any tire shine, when I asked why I was told that’s a extra 5$. I’m like no I just paid for the upgrade wash, I was told yes but it’s still a extra 5$, I said for 114$ (oil change and upgrade car wash) I better be getting some tire shine, the manager then explained that if I had not got the upgrade and only the normal wash it comes with tire shine but since I got upgrade (in and out) it takes away the tire shine. Like how that makes absolutely no sense! The manager was understanding of this and gave me tire shine but did inform me that the upgraded wash does not come with tire shine in the future… Zoom you ?? for this
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October 2023 by Christopher Berry
Disappointed in this place I've been coming here for a while the previous time I paid for a wash and wax and them was waiting around a while. I get it there busy but however to not even pick up my vehicle for the next step is crazy... then the manager gave me a free wash but the one I get normally has a price difference comlared to the free one he gave. So despite having that free one I had to pay the difference. Great way to treat a customer. I feel the services I got the previous time should've been covered entriely. This place lost my business unfortunately after this time.Services: Tires
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October 2023 by Joanna Call
$46.99 for a wash plus $6 for mats. Never again! The back end of my BMV SUv looks like it was never vacuumed yet I saw it open. The seams in the back seat were not vacuumed, and the bottom gearshift area was not wiped down/vacuumed. Very disappointed!Obviously something has changed because the more recent reviews are poor compared to those in past years.Can’t figure out how to post pictures or I would ?Services: Tires
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October 2023 by Sam A
Sent my nephew in told him that's one of the good car washes in town he went there paid $100 for a hand wash which is outrageous but he still paid thinking for $100 they will do an excellent job plus WE recommended it well the staff there left huge water spots on all the windows the dash was still dusty and manager was no help they said they will rewash it but those water spots wont come off and on top of that she also said which I couldn't "our water which we use here doesn't leave water spots" like its water if left for so long it will leave water marks. He had to drive to lodi to his regular detailer who then took those water marks off the windows and had to pay him an extra $80. This is for sure my 8 cars and non of my other family members will be coming here no more.
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October 2023 by Moe Talha
my cousin who always babies his car took it here charged him $100 for a car wash and came back with water spots on all of his windows his monthly detailer had to remove them off because these guys wouldn't even bother taking care of him. He paid $100 for a car wash not 20 or 40 straight 100. these guys are crooks.
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October 2023 by Britnie J.
They put some sort of coating that I paid extra for and left clumps of it on my hood that wouldn't come off. Went back to the car wash and had them clean it off, whatever it was ruined the paint and the manager tried to blame it on tree sap (which the car is parked in the garage or in a parking garage at work). It was not there before I went to the car wash. Very unhelpful and will not return.
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October 2023 by Sam T.
Came in Sunday for a car wash well paid $101.51 for a CAR WASH with the seat wiped down it was my first time there and last time. They left water marks on all my windows when I told them about the water marks and I said want them cleaned off because there was no water marks on the windshield before I came to wash it. Her response the manager "Julie" well the car was really dirty and front was full of bugs so how do you know there were water marks on there you probably didn't know and said we can rewash it I said ok I don't care you wash it 3 times I just don't want those water spots I mean I paid $100.00 for a car wash I always go to Vintage car wash get the hand wash which I got from them and they always get everything nice and clean no water spot nothing. Her response well even if we rewash it the water spots are not gonna go away they were already there. I told her no they were not I told the car is parked everyday in the garage and is hand washed every single time I drive the car every day from Modesto to bay to Fresno this is my work car I know what marks I have what dents I have I know it all I take care of my stuff and she just kept insisting no the water spots are not from us her words "the water we use does not leave water marks." Like lady if your gonna lie at least make up a decent story it's water if it's left on the window it's gonna leave water spots. They would not budge just kept on saying no they were there before. She kept on telling the other guy in Spanish stuff and from there attitude they didn't wanted to rewash the car. So I got mad I said it's fine take your stuff I paid $100 for this I'm leaving with water spots on all my window and my moon roof. I went down to my monthly detailer I told him he said your not the only one I have had people with the same issues it's ok at least there fresh I can take them off easily sure enough he took them off with 15mins with soup and water were as the lady and the guy wasted 15mins just wiping the windows down with there rags and doing nothing. Like they didn't even spray anything nothing she spend more time arguing that they were there already then to take care of the problem.
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October 2023 by Adrian G.
I've been paying for the full-service membership for a few months, the pricing is pretty reasonable; i bring my car in at least once a week. generally there are no concerns & it's a job well-done but lately i've been noticing some water spots that aren't dried or sometimes my dash isn't wiped down. overall im pretty satisfied, 8/10 would recommend.
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October 2023 by Victoria J.
So heartbroken, I used to bring all of my vehicles here all the time. I just got my truck back from my brother who had done some bodywork on it and wanted to have it cleaned and made shiny again. I paid $800.00 to Zoom Car Wash (they required payment up front) for a full detail, inside and out, which I've had done before at this business. When I went to pick it up I was devastated! They ruined (rubbed out) all of the handpainted pinstriping and Jose told me it came in that way. He also tried to tell me that the pinstriping wasn't handpainted but rather tape pinstriping. He asked "how long ago was the pinstriping done" and when I told him he said "being that old, it would make sense that it faded," again saying it came in that way. They also ruined the driver side window tint and again said it came in that way. I told him he needed to fix everything, and he then asked me if I knew a pinstriping guy. I do, and because they do window tinting at their business he would fix the window but not the pinstriping. They must have thought I was a dumb female and didn't know anything about cars and bodywork/painting. Think again! I grew up in a family of auto mechanics and autobody and paint specialists. In fact, my brother has been doing both for over 40 years having owned his owned body shop for several years. He graduated from a trade school for body, fender and paint, and completed his apprenticeship in 2 years (usually takes 3 or more years) to become a journeyman. So, I know a thing or two about car stuff. Oh, and I almost forgot, the upholstery was very, very wet, and even though they covered the seats with sheets my pants were very wet by the time I got home, only 7 minutes away. And lastly, my dash cover, custom made with BRB Racing embroidered on it, was missing. Fortunately when I asked Jose where it was, he went back into the shop and got it. So, in all good conscience, and in line with the other 1 star reviews - heed the overall 2 star rating - I cannot recommend this company for anything having to do with your vehicles. I certainly will not be taking any of my vehicles to this place ever again.
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September 2023 by Joanna C.
Took my car in to be washed. Paid 4699+6 dollars to have the mats cleaned. Got my car back and it's as if the person who vacuumed it had a blindfold on. Debris still the consul by the gearshift and both back and back seat looks like it was never vacuumed . I did see them opening the back. Very disappointed and a lot of money to spend on such poor quality of work.
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September 2023 by Joan Grady
I was very disappointed. This was my second time being there, first time was great this last time was very disappointing. The guy we talked to was very rude, they did a horrible job cleaning inside of my car.
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September 2023 by Kazandra T.
Eh, I sprained my ankle and couldn't really go and wash my car myself, so I decided to try this place. Its not the most terrible job but, I got the full service wash. For $30 I would've rather went to a cheap car wash and cleaned the car my damn self. It was half assed. The interior still had crumbs and dirty spots on it and the windows weren't all the way clean, I also paid an extra $5 for the tire dressing the only did the surface area that you can really see the little indents were still dirty and dusty. Its alright if you are don't really feel like cleaning your car yourself but, I wouldn't recommend if you expect your car to really be clean and to take an hour. Like I said I only went because I couldn't clean it myself right now, but I don't think I will be going again.
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September 2023 by Perfectly Imperfect
You know for the price you would think they would do a better job. It sucks that it's the only full service car wash around