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January 2024 by Linda Liu
Great place, the lady was nice and gave us huge scoops. The place was also clean and bright and the atmosphere was great. Highly recommend the world class chocolate.
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August 2023 by Jo S.
Hot summer day, so we figured it'd be nice to grab an ice-cream, while in the area. I am not a fan of Baskin-Robbins and this experience didn't change my mind.Bigger shopping center in Studio City, ample parking, but the store is small, customer service just OK. More important the ice-cream isn't that great, heavy, too sweet and artificial for me. Mint Chocolate Chip is usually a safe choice, but here is not that great. These days, I want more from my ice-cream, so I will keep going to indie chains or one shoot stores. These huge chains just don't do it for me!
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August 2023 by Adam K.
It's a weird location to review. The staff was friendly and helpful, and the ice cream is exactly what you would expect from Baskin-Robbins.What makes this location strange is that it's shared with TOGOs sub shop, and the space is not large. This leads to a weird layout, and when it gets busy it gets very cramped and very confusing. There's also very little seating either inside the restaurant or outside. And the outside seating is just a walkway. So people are coming through the entire time you're sitting and eating your ice cream.Add to all of that the shared parking lot, which is absolutely terrible and super busy, and it leaves you with a Baskin-Robbins location to probably only utilize to pick up an order to bring home. Not the ideal place to "go" and have an ice cream.But if you're shopping at Ralph's and want to stop over, it's convenient.
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September 2022 by Mz. Scorpio
This Place Is WAY OVERPRICED! They Charge Over $8 For A 2 Scoop Sundae ! No Thank You! ?
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August 2022 by Ceara Lee Taylor
I just got back home after ordering a cup of Cookies & Crème and a cup of Vanilla. The staff was nice. The Cookies & Crème is great! The Vanilla has A LOT of ice/freezer burn which is definitely disappointing.
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July 2022 by Diego C.
The teen girl with glasses at the front was very useless and not capable of doing simple tasks. We had just gotten our scoop of ice cream when we accidentally dropped it in front of her and she made us pay for another scoop at full price and gave us an old moldy ice cream cone. We also picked up a cake and asked if she can write on it and she said she didn't know how to write which you would think working at a cake shop you would be trained on how to write on a cake a simple happy birthday but now I have a plane cake because she was unqualified for this job. She seemed incompetent to sympathize and work at the store management needs to review her employment at the store.
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March 2022 by Sandip Hodkhasa
Chill placeTypically Baskin RobbinsIt also has a sandwich place in there .The girl was nice she waited untill we finish are picture taking session.
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February 2022 by Shirly B.
ABSOLUTELY HORRID EXPERIENCE!!! Disgusting customer service to a +15 year customer - me. Awful work & service & insults to a minor! DONT EVEN THINK TO COME HERE THEY ARE THE WORSTTTT!!! So i came a few days ago to order a bday cake for both my kids bday parties, we picked the cutest cake w my teen daughter (mind you w pandemic these kids have not had a proper bday in 2 years!) the day we came to order the manager was already kind of condescending & arrogant but u brushed it oft. Anything i asked her she made it sound like i was from another planet & made facial expressions to make me feel d**** Lol Anyways paid almost $100 for the cake & was set to pick up. My daughter asked for the writing of her & her sister's name in black. Before i departed I SPECIFICALLY ASKED TO CALL ME IF BAKER HAS ANY ISSUES & if something is not working. I cane to pick up cake i was HORRIFIED. the writing looked like a smudged mistake. U cant even tell what it says & its ugly. I voiced my thoughts to the manager who was EXTREMELY RUDE & CONDESCENDING she never took responsibility,, didnt offer to fix it, argued w me - bro what happened to "The customer is always right"??? Then proceeded TO BLAME MY 16 YEAR OLD DAUGHTER FOR PICKING THAT !! I was like Really??? Is ny daughter YOUR BAKER??? is she a cake decorator??? Shes just a kid , call your customer and say "its not working lets do something else". I asked her over and over why they had not called me & she said they were just following whats on a receipt, really?? I didnt pay $20 for this cake. It was a pricey cake. She finally offered to reimburse me when i was gonna take that option she attempted to TAKE THE CAKE AWAY FROM ME. LMAO!! Lol lol. girlie thats not a reimbursement! Thats just a F U !!! boy this woman was so frigging rude. What a hot mess. She continued to blame my daughter for the shotty work lol really?? I asked her why is she blaming a minor & customer for their crappy work & she just stared at me Anyhoo..... had ro walk out it was exhausting. & super stupid. Been coming here for 15 years ordered countless cakes. She tried to follow me to my car. Honestly i felt physically threatened & emotionally bullied told her to back away from my property Urghhh sigh. Such an unfortunate event at such a happy special weekend
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July 2021 by Norbert K.
There was limited flavor selection, but I did find one I liked -- Jamocca. This store is rather stripped down and shares space with a Togo sandwich counter. Very disappointing stop for an ice cream cone.
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June 2021 by Lori M.
I ordered a customized unicorn cake for a birthday back in April. They took special requests from me and were great about accommodating them, and even though the decorator made a minor error with a frosting color, the counter attendant was very apologetic and they fixed it and it looked perfect and you'd never know anything was wrong in the first place and I still had my cake in time for the birthday and it was delicious. The customer service was excellent.
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February 2021 by mike m.
Bruh...why are chunks of ice all up in the ice CREAM?! Oh, because the freezer is a piece of hot garbage that doesn't properly keep the ice cream from getting freezer burned. Not to mention...very few people go to this baskin robbins so the ice cream is just sitting waiting for who knows how many days or weeks. Toluca Lake one is 5 stars.
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November 2020 by Desyre C.
horrible service, they are absolutely rude. Would not recommend you waste your time here, save yourself the trip
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July 2020 by Hannah H.
This baskin robbins will always be my favorite. The customer service is outstanding and so is their ice cream. Kadyn and Lorena helped me pick out a oreo layered sundae. Best place to go when it's way too hot outside and you're looking for a place to cool down.
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June 2020 by Mac S.
Best. Bathrooms. Ever. After doing my daily drive on the highway (as usual) nature called (as usual). I always love to pull in here because the bathrooms are always open!
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May 2020 by david rivas
very bad service they charge you before ordering very little ice cream