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March 2024 by John Walker
THE EXPERIENCE INSIDE THE STORE/PHARMACY IS ALWAYS A POSITIVE ONE. THE WEBSITE IS A HORROR
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February 2024 by Katrina Sherwood
Can’t refill my Rx on the website, can’t refill it on the app, when I enter my birth date on the phone to try and do it that way, it glitches and can’t find me, and every time I try to speak to an actual human in this store the message says “I’m sorry, there is no one available to take your call.”Staffing is pathetic, and detrimental to one’s health. CVS needs to get it together.I have Covid and can’t get my albuterol inhaler refilled. Now I might have to spend hundreds to go to the ER, because my pharmacy is under staffed and NEVER answers the phone, and CVS created a domino effect of incompetence that is keeping me from my medication.
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October 2023 by Allison L.
I would like to recognize the pharmacist named Araksya. She was so kind and patient with my mom and I when we called to ask about possible interferences between 2 medications. Araksya, thank you sooooooo much!!!!!!! You helped us when we were in a major time of need. I'm so grateful to you.
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September 2023 by Elizabeth Feuille
Honest like Abe
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August 2023 by Erica F.
Hi there I'd like to take the time to give appreciation to an employee there named Angel who helped me on Sunday 08/20/23. He went above and beyond in meeting my needs and helping me find exactly what I needed, he was kind and respectful. He truly made my day!!!!!
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August 2023 by Courtney S.
The employees here have the worst attitude. I went to the cvs across the street in hopes of getting an umbrella and they told me they didn't have any so I checked this location. When I came into this store I went to two different employees and was completely ignored! I kept trying to ask if they even had umbrellas and where in the store they would be and I was even looked at and the employee turned around and ignored me! I eventually after wasting a good 10 min of my lunch break found a dusty overpriced umbrella no thanks to any workers here. I am a carepass member but honestly cvs sucks so much it's not even worth saving $10 I find myself going months without even coming in here. Seems like Derek needs to get himself a better staff.
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August 2023 by Di M.
The most incompetent pharmacy staff. The techs are clueless & don't even know how to locate a prescription. The pharmacist is MIA. Avoid this place!
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June 2023 by Sam T.
5 stars but I felt profiled the way you guys called security on me over the loudspeaker. I've been dressing in oversized clothes because I have had a disability for the past few years, and it really hurt my feelings the way you guys were so obvious about calling security to check if I was stealing. I understand that stores view baggy clothes as a red flag and I should have contained my emotions. My suggestion is that you find a better way to communicate to security that you think someone is stealing(especially one who was 100% planning on paying, and did pay for my items), because you guys were extremely obvious. And if it bothers you so much for customers to walk around with product in their hand, then you should provide handheld baskets at the entrance as some of your customers are disabled and cannot push a full-sized cart. I apologize for how I spoke to the employees and for accidentally knocking over that gum display on my way out, I was really angry and flustered and not paying attention and my bags were heavy and i had my phone and keys in my hand, i didn't think the display was gonna fall over. I should have offered to pick it up in the moment but I was mad and embarrassed and in my ego and kept yelling and left, which was really arrogant and disrespectful of me. I tried calling the store when I got home to apologize, but it was closed, I will call again, but if you would like me to pay for any damages I may have caused and as apology to the workers, please message me on here. I was really upset but I should have controlled my emotions and behaved more respectfully, I know the workers were just doing their job and maybe what they did was protocol, it just hurt my feelings the way that they went about it. God bless you, genuinely. The state of the world is so crazy right now and I should have been kinder and more understanding, especially toward people who are working in customer service. I love this CVS, I normally have a great experience here. I am open to edit my review to remove the negativity if you would like, and request my family and friends who love shopping here also to leave their honest 5-star reviews. I just wanted to explain how i was feeling and that I am so sorry.
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April 2023 by Gretchen A.
First time shopping at this location. If I could give zero stars I would. On April 30, 2023 Kevin A and his two cashiers were beyond rude and belittling. After waiting for 8 minutes for someone to open a locked box, my boyfriend and I go up to the register and we hear a voice say "over here". Unclear where the voice was coming from, I say "there?" And he sarcastically answers "No over there" and pint away with his head. My boyfriend asked "what?" And the rude little boy (without a name tag) said "oh I was being sarcastic." Only because we needed allergy medicine did I end up giving this place my money and went through with the transaction. I said something about him being rude especially after waiting for so long and I hear the other cashier say "oh she's mad". Poor job de-escalating. The apology? "I didn't know you were waiting that long." Do better CVS. Kevin A who looks like a leader on duty is a joke of an image to your company. The clowns you have working for you is the reason you have lost this loyal CVS customer. I will NEVER shop at this location again. Very poor first impression.
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March 2023 by Ane V.
I used to stopped by here coming from Westwood. Either to use their facility or pick up some snack. It is a mini from the other store that I go to. Good for grab and go. They have the usual basics. But some of the products are locked up. Hmm a lot of thief in the area huh??!! The store seems clean, organized and some shelves needs restocking. They don't have a self check out. Gender neutral Facility is for customers only. Private parking lot in the back.
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January 2023 by Deborah D.
5 stars is solely for pharmacist Basant. Always a friendly hello and patient despite the workload. The front of store management is a different story.
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November 2022 by Google user
Sometimes it’s hard to find Thanksgiving the layout of the store. However, the clerks have been very helpful the last few times I was in.
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November 2022 by Steven Sweat
Sometimes it’s hard to find Thanksgiving the layout of the store. However, the clerks have been very helpful the last few times I was in.
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June 2022 by Bre Y.
I arrived to this CVS for paper prints after 9am, and knocked on the door because the automatic doors weren't opening although I saw customers in there. The rep at the counter saw me and didn't let her 50 other employees walking around to assist me. I finally realized I needed to walk through the parking lot entrance. A group of the employees were standing around & someone told another employee to open the same doors I was outside of and he responded "we don't open those until 10" and refused. There's no sign that says go around back or they could've simply said that or waved or anything. I asked how to use the kiosk, the manager was condescending and rude. The kiosk moves at a snails pace despite using the AirPrint feature. It literally took 30 minutes to upload 16 documents. Then another 20 minutes for it to actually print. NEVER AGAIN. I only came here because FedEx was closed. Quick print job turned into a morning of annoyance
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April 2021 by Quintin E.
The non stop CVS I'm grateful for in 2021!This place aka CVS Studio City Volume 1 stays busy, especially the pharmacy and pharmacy area where they administer vaccinations.I've been in a few times more recently in April to get both my vaccinations shots( I'm done)... And have started partaking in shopping more as well.The buy two get one deal has been a reward favorite for taking care of my health in the form of Mike-and-Ikes and Dots candy.Much like the location across the street you can enter from the corner of Ventura Blvd and Laurel Canyon or through the parking lot.The check area is closer to the parking lot entrance and usually keeps a steady pace as they have plenty of employees in the store including some on the floor on ocassion.They carry a few more unique items to the area especially in the refrigerated section including some dairy free ice cream, and frozen items. The cold beverages sell quick, so certain ones maybe low or not stocked which is kind of a bummer, but hey hydrating is essential.The displays and endcaps are usually close to perfect and the floors always clear and clean. While the pharmacy area is seeing even more of a flux... It's definitely a little clunky at times with floor signs and the vaccination and post vaccination area being along a well shopped isle for allergy medication and misc wellness products.Other than that the isles are plenty wide and the store is easy to navigate.Parking is very easy off Laurel Canyon behind the store, but public transit in the area is also extremely easy as well.Restroom for customers only!
