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September 2024 by Dina Sacher
I open my storage unit in January and used this place because at the time it showed the cheapest prices but what I didn’t know is I have to add insurance and what does the insurance cover probably nothing
Now I got in the mail a notice that my storage is going to go for auction because it wasn’t paid for two months, I had my card on Auto pay and made sure the payment would be able to go through, one month it didn’t go through and I payed it right away , I was not told it went off of auto pay the next two month apparently they didn’t charge the card for payment, I was out of the country and I told them I want to be getting emails, they claim they tried calling me number of times and sent me emails number of times that never got to me now so I don’t loose everything I have in storage I had to pay $20 for two months late fees + $140 for pre foreclosure fee
I called them the next day after paying (just so I don’t loose it all) and talked with an assistant manager at this location (on McDonald Ave) her name was Maddison I talk to her for 10 minutes max and she said there is nothing she can do I ask to talk to her manager she said she will be in the next day, I called the next day (today) and talked with Alicia for maybe 8 minutes tried figuring with her how come I didn’t get any notices whatsoever no email and why they didn’t charge my card which had available money and when she had a
tough time explaining to me why I had to pay this crazy fees she said I’m comfortable answering and hung up the phone on me, when calling Costomer service anyone excepts to get an answer for crazy charges but she wasn’t comfortable telling me why i had all this fees
I will never tell anyone to use there storage units and I would tell anyone that is looking for a storage unit not to use this company anywhere or anytime
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September 2024 by JMS
I have used many storage facilities over the years and have had many poor experiences. This Extra Space location is truly one of the best storage facilities I have used. Manager Tom is fantastic --- from helping find the correct size unit, answering my stupid questions, making sure the facility is clean - and always being so pleasant! In an era that does not value customer service, it is wonderful to find a business that places a premium on happy customers.
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September 2024 by brennan dietrich
Best storage! Highly recommended
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September 2024 by gene green
Great experience
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September 2024 by Charles Ryan
This looks and feels like a brand new facility but it’s been here for over 20 years. Clean, easy access, secure and and friendly staff! Using this for work and I’m so happy to have such a pleasant place to use for my work/storage needs!
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August 2024 by Victor Segura
Great service from Tom!
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August 2024 by Alwxander Rivera
Excellent service tom
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August 2024 by Flora Mirabilis
Excellent, clean facility and helpful, friendly staff. Highly recommend!
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August 2024 by Darryl Bynum
Clean location. Employees were helpful and informative.
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August 2024 by Marian McNair
Well maintained spaces
Easy to get in and out
It's the best place in the area!
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August 2024 by Joseph Del Hierro
This place is clean and well maintained. Tom the office guy is so helpful. Had an issue opening one and he helped clear the way. They even check to make sure the units are properly locked!
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August 2024 by matt glenn
Great and friendly service
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August 2024 by stephanie arellano
Tom from Extra Storage in Studio City goes above and beyond to meet my needs. I would highly recommend them for anyone in need of storage space. All of the employees there welcome me with a warm smile, ready to help.
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August 2024 by Jeremy Gardiner
I had a great experience at this location in Studio City !!!! Tom the manager is excellent and thoughtful and runs a tight ship ! The facility is kept very clean and orderly and most importantly, it is well secured and well lit. I highly recommend this place ! Truly a 5 star experience !
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August 2024 by destiney bleu
Tom is always so helpful!
