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March 2024 by Max Calder
Very convenient location and easy to access and utilize. Erika was awesome and VERY helpful!!
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March 2024 by Lucia Luquin
Had a very pleasant experience, Erica gave great customer service always has a smile on her face and helpful with questions I had.
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March 2024 by Jose Trejo
Loved my experience at the location. Erika was great
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March 2024 by Jennifer Chauvin
Brad was super nice and helpful! Great service! He answered all of my many questions and made the process really easy!
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January 2024 by Refujio Martinez
Erika was great
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December 2023 by Lonita Bennett
Fantastic service... Erika is so efficient and has the best customer service attributes... Everything goes smoothly here and I would completely, highly, without a doubt recommend this Public Storage site!
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December 2023 by Kelvin Wilburn
Erika offered excellent customer service.
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October 2023 by Cynthia Peralta
Great customer service experience. Front desk is very helpful. Clean units and areas. Allows me to feel my stuff is safe.
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August 2023 by Jenna M.
This Public Storage was great! Brad answered all my questions and told me everything else I needed to know. I'm glad this facility is the one closest to me!
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August 2023 by Emerson Kim
This is perhaps the most well maintained and courteous Public Storage location that I've used, and I've used a few. I needed to upgrade my existing rental to a larger unit. I placed a hold online for a unit I found the night before, and I had planned to get to the office in the morning to finalize the process. The next day, to my surprise, Brad from the location reached out to me first to confirm the reservation. He gave me helpful information, such as needing to transfer my unit over within the same day. When I arrived at the location, Brad walked me through the transfer and politely explained everything efficiently. Thanks to him, the entire process took about five minutes, and I was on my way. What a breeze--would highly recommend!
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August 2023 by Deborah ChristianLepera
2022I have stored my items in Public Storage for 3 1/2 years at the 10830 Ventura Blvd. Studio City, CA location facility and my experience has been great. Erika has been great and so kind over the past 3 years. She has worked with me especially when I was late with my payments. I am a senior and she has always been so understanding. I praise all of the staff at Public Storage. Everyone has been so kind over the years. Brad has also been so helpful as well. Grace, Jasmine, Jorge and others have been so helpful over the years. I just hope and pray that my new storage facility will provide me with the same excellent customer service I have received at the 10830 Ventura Blvd, Studio City. I am only leaving this facility because I can no longer afford the monthly payments and I found a cheaper facility. Thank you everyone for making my last 3 1/2 years a pleasant one.Deborah Christian-LeperaUpdate 2023It is now the year August 1st 2023 and I am still with the Public Storage Studio City location. I have been with the Studio City location now for 4 and a half years. I must give Erika credit where credit is due. She is exceptional. She was instrumental in helping me to get my storage adjusted to a lower fee. I am very pleased and happy. This young woman is a God Send. Thanks again Erika.Deborah Christian-Lepera
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June 2023 by Emma Rose
Erika was very friendly and helpful. Highly recommend if you need storage
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January 2023 by Nik F.
I'm ready to move, and I am at the store and no one is here at the desk, the sign on the store says "we're open". I called the customer support number on the door, There is no one to help. I text the number that they give me to start a text conversation and I am texting with a robot that cannot help me. I'm very frustrated with this location. Came back an hour later, there was still no one manning the store.
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August 2022 by Margot J. R.
I gave it one star rather than zero only because I couldn't have left a review otherwise. Do not make the mistake of renting a storage unit from any of these franchises they will hike your storage unit price at a ridiculous amount, charge fees that they never revealed before you rented and failed to be in the office when they say they are going to be. It's just one of those bad companies don't make the mistake I have once you're in a storage unit if you don't have a good spot to move your things to it's hard to get out. This one is I believe the worst
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August 2022 by Ramone Garcia
Erika was absolutely amazing! She answered any question I had an went above and beyond.