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October 2023 by Ros Sol
Not having a restroom in a pharmacy is a shame.
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October 2023 by Deuce
Most terrible customer service I've ever experienced, first one of the lady employees was staring at me for about 5 min straight while I was trying to get a bag of candy that fit my budget with my 3 other products after that she had some hydration drinks on her cart that I was just trying to read about not even touching anything and she pulls the cart away from me and says don't look at my stuff and I kindly asked if she Had any of the drinks out on the shelf she told me yes and then as I asked her where they might be she stood there and completely ignored me after asking kindly maybe 3 times where i can find them so I put my items on her cart and told her she should work on her customer service so that's the last time ever going to that location and if its one of your first times going id choose a different one?
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August 2023 by Eitan Cramer
Highly incompetent pharmacy. Keep messing up my medication. DO NOT GO HERE.
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May 2023 by Sal Velasco
The Pharmacy Manager, Pantea goes above and beyond to provide fantastic customer service.
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March 2023 by Spaggio S.
Spaggio has-a a little bit tear in eye when he-a write this. Used-a to be such-a nice-a place. Could-a browse "As seen-a on TV section" and dream big dream. Could-a maybe getta some ice-a cream for bargain price. Or hair deodorant to smell like-a girl. Spaggio spends hours for many-a years walking aisles of this-a place. What happens? Now is-a like Thunderdome with-a Tina Turner. Empty waste-a land. Nothing onna shelf! Why not? Spaggio gets-a mad. Now he cryies from-a angry notta from-a joy no more!This ain't-a one of those-a Rite-Aids where Charlie Sheen steels everything. This issa in a good neighborhood. They issa choosing to not have-a deliveries. Why not? Donna wanna sell stuff to customer? You angry the wrong-a squirrel mister. I'm-a Hollywood-a squirrel getta respect! Spaggio can't-a always control his-a bowels I can tell you because what squirrel can? Wish he could, but he cannot sometimes. Maybe that's-a gonna happen. Not fill up shelves with-a products? Maybe gonna fill up with-a poop.OK, not really. Spaggio wishes he didn't-a say that. He angry, but not Republican. Not gonna p*** on everything.OK, but fill up-a shelves and make Spaggio happy again, ok?Love USpaggio
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March 2023 by JULIANA GONDEK
I'm looking for a new pharmacy, but in reading this Rite Aid's horrible reviews from the past 6-12 months and management's repeated apologies with no apparent improvement in service, it's clear that this store has no interest in improving its abysmal customer service record.
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February 2023 by Julie E.
This is in reference to the pharmacy. The pharmacist are perfectly nice I just want to put it out there that there is zero point of paying in advance. You get a text that says to save time pay at an individualized link but when you get there, every time, you wait in a long line, you tell the person at the counter what your birthdate is, they get your meds, ring them through the cash register and then ask you to type your birthdate in again on the keypad and then they check you out. The pay in advance is very deceiving because you think you're going to go in, give your name and show your license and that's it but it is 4 steps and a ringing up process after waiting at length in line. The only difference I guess is if you don't pay in advance you have to put your credit card in the machine instead of or in addition to verifying your date of birth for the second time on the keypad. Very frustrating. I've literally never paid in advance and walked out in less than 15 minutes. Really hoping they update this system.Today I got the added benefit of the pharmacist telling me I am due for three vaccinations (tetanus and two others I had never heard of). We had a whole conversation about how I need them every 10 years, etc. Just know that if you do the pay in advance option it really doesn't matter. Maybe someday they will change this.
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January 2023 by troy kelley
One star only because that's the lowest I can give. Don't let the nice interior fool you... the pharmacy staff is horrible. My wife dropped a prescription off on Friday, was told it would be ready no later than Saturday. By Monday, no communication from them, she called to follow up. They literally lost her prescription.. like misplaced the physical doctor note. They then found it... only to lose it again a day later. When she went to pick it up to take to a competent pharmacy, she again had to wait for them to "find" it. No systems.. no SOP .. just people using up space. Save yourself a trip and go to another pharmacy. Sorry not sorry.
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December 2022 by Vanessa Stinnett
I had been looking for children’s Tylenol everywhere with no luck, but the manager at this Rite-Aid went above and beyond to help us obtain a package for our sick little girl. I cannot express how grateful we are and how much this will make a difference in her recovery. Store manager’s name is Brianna. Thank you ?
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December 2022 by Jenny C.
The female pharmacy tech who answers the phone is so miserable and rude when being asked any question, or for a prescription. All I needed was lidocaine gel for arthritis that will never be less painful- last thing in the world that I need is to be forced to speak with someone who clearly regrets her career path and is complaining to me that they don't have a very common medication in stock (totally fine, I can wait) and acting as though my request for it to be ordered is somehow inconvenient for her? Just quit already lady. There are plenty of more capable and decent people who would take the position.
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December 2022 by Liz K.
I wait every time in line more people need to be hired not enough employees some employees think to big of them selves especially pony tail hair guy
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December 2022 by Stephanie B.
Garbage pharmacy! Never answer the phone, only to put you on hold forever and never pick up the phone again. Go somewhere else! Capsule is a wonderful pharmacy and they deliver with excellent customer service. I only attempted to reach out to rite aid to see if they had a medication that capsule was out of, but capsule restocks fast.
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November 2022 by Douglas S.
This is a chain drugstore run by a for-profit corporation. It's exactly what you expect from a company who values profits over people. They do what they do efficiently and economically and for that I am grateful. I always know what to expect when I go in and that's exactly what I receive. This isn't a neighborhood pharmacy where everyone knows everyone and you can get a dose of that warm and fuzzy feeling. Those kinds of pharmacies exist, if that's what you're looking for. Rite Aid will get you in and get you out so you can get on to other things.
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November 2022 by jhm668
It's fun to wait on hold for 20 minutes!It's also fun when a medicine is not available when they said it would be. Want to waste time? shop at Rite-Aid!
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November 2022 by Jon H.
Shannon Hjon, thank you for contacting Rite Aid Customer Care Center. How may I help you?3:32:42 PMMecould you get somebody to answer the phone at the Pharmacy, Studio City...3:33:11 PMI was on hold for 22 minutes... now i'm on hold again. is there anybody there today?3:34:10 PMShannon HPer your request I just sent them the notification to contact you. You must wait for the phone call. We cannot do anything else but have them contact you.3:35:02 PMMethis is unbelievable3:35:25 PMare they there today? did you speak with anybody?3:35:56 PMShannon HThey are at the location. They will contact you at their earliest convenience. We cant make them pick up the phone. We are not management we are Customer Care. I have sent the information to the pharmacy manager and as I explained someone will be in contact with you. The notification was literally just sent in the last chat so you must give them time.3:37:03 PMMe" earliest convenience. "?3:37:26 PMI'm still on hold...how can they be THAT understaffed that nobody can answer a phone??3:38:09 PMShannon HSir, I am doing the best I can possibly do. I have notified management there is nothing else we can do. We are not in the store , we are not even in that state so I cant tell you what's is going on in the store. You have to wait. We have done what we can3:39:32 PM
