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September 2023 by John Pitts
Christine was very courteous, kind and professional. She’s an outstanding person. I think her very much, thanks again, John.I’ve known Sam and the owners for a very long time. I truly appreciate them. They run an outstanding facility. I would recommend them to anyone.
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August 2023 by Admirimus
I love how clean the property is, how durable the units are, and how secure you feel just walking in. Another plus is how large the driveways are, it makes it easier to navigate the area. The rental process was hassle-free and friendly, and the prices are comparable to others in the area.
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August 2023 by Paul M.
Great service. Great customer service. Clean and safe area. Good location and great value
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November 2021 by Cheyenne Thompson
Really great experience!The ladies in the office were really efficient and answered all of my questions. They helped me find the perfect unit and security seems to be a priority.
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August 2021 by Carol Nino
Railroad avenue self storage has great customer service. I came in to check prices, but they didn't have the size I needed. I kept in communication with tessa as I didn't need it until August. I got a phone call from Tessa last week saying that they had only one available. I came and saw the property, which as everyone else has mentioned was very clean. I rented that day because the prices were good, the property clean, and Tessa had the best customer service I have ever seen! She definitely made my whole experience!
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August 2021 by Brigitte V.
So glad I don't rent here. I was in the parking lot waiting for a tenant to show me a bed frame I was interested in purchasing that was listed on OfferUp. There site managers (I assume they were) arrived and they stopped and stared at me for a minute and then the woman got out and went into the office while the man parked their vehicle and also went into the office. A minute later he came out and was polite, but wanted to know what I was doing there. I told him and he went back in. Then the woman came out with a nasty attitude and an extremely rude and accusatory manner and rudely told me I couldn't go in because I wasn't a tenant. I told her ok, I wouldn't go in. Then she said that they don't allow selling out of their units and demanded I told her who the tenant was and she would go tell them herself. When I told her I didn't know who it you could practically see steam from her ears. She immediately thought I had confirmed her obviously misguided judgement. I told her it was from OfferUp and she said she had no idea what that was. Anyone who doesn't know what offerup is should not be in the storage business because they obviously know nothing about 90% of their customers. She ranted on about protecting her tenants... Isn't that what locks, cameras, and code ins are for? No one would let you in under their code to do anything wrong. And what could I do anyway? She was paranoid, judgemental, and completely rude and disrespectful. I answered her despite her tone until I finally got fed up with how she was talking to me and I told her she was rude. People list their belongings from storage all the time. I've never seen any other storage act like that. They don't deserve anyone's business.
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June 2021 by Taylor Montoya
I called all over Fairfield, Vacaville and Suisun and this place was the only one to answer my call. Luckily they had available space for my travel trailer. I had a DMV paperwork issue and Tessa was so helpful and went above and beyond to help me get the spot. She always returned my call in a professional and timely manner. The grounds were sparkly clean and have been EVERYTIME I’ve been back. The spots are plenty big, the gates are always working and I have no complaints at all. Tessa assured me of the camera security and how it was always monitored. This place is a hidden gem when it comes to storage needs compared to others in the area. But ultimately it was the customer service I received from Tessa that made me feel right at home.
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May 2021 by Kacey France
Stopped by to check out pricing and availability for a storage unit and am very pleased with the service and costumer service I received from their manager Tessa. She was very curtious and helpful with my many questions and I will be returning to rent a storage from them!! Loved how well kept the property was!!
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May 2021 by Bethany Gunther
I'm absolutely obsessed with Railroad Ave Self Storage! The customer service exceeded expectations, the facility is very well maintained and their rates are great! Definitely recommend them to friends and family!
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April 2021 by Kat Fortune
Those place is great! The front office lady, (I think her name is Tessa?) w was really great worth customer service and helpful on phone and in person. Highly recommend this place. Had been here before a while back and now it looks like there's some new staff and they place really has stepped it up now!!
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April 2021 by Christopher Foote
HANDS DOWN, best place to store your items. No worries about break-ins! Tessa was outstanding thank you so much for your help.
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April 2021 by Cynclaire Woods
Very satisfied with the services provided and offered. Great prices. And Ms. Tessa was quite friendly, informative, and professional.
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April 2021 by Gen Saephan
The staff here is great! I showed up right at closing time and the lady went above expectations and stayed after closing just to answer my questions.She was very knowledgeable.
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April 2021 by A Harty
Excellent customer service & Great comparable prices! Definitely going to refer people here!
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April 2021 by wendy harris
I found the customer service of the young lady to be very patient, professional and helpful. The facility was clean and organized.