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August 2021 by Deanna Deckard
After a recent unfortunate scratching of the hood of my Audi I went looking for an honest and reputable auto repair company in the area. A few were recommended to me through social media. The first one I went to I had to ring the bell, wait in my car and stand across the parking lot once the attendant came out to check my car and provide estimate. I was handed a $1400 estimate and told “we can fit you in in a couple weeks.” That was it.
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August 2021 by Deanna D.
After a recent unfortunate scratching of the hood of my Audi I went looking for an honest and reputable auto repair company in the area. A few were recommended to me through social media. The first one I went to I had to ring the bell, wait in my car and stand across the parking lot once the attendant came out to check my car and provide estimate. I was handed a $1400 estimate and told "we can fit you in in a couple weeks." That was it. My second stop was Fix Auto in Fairfield/Suisun City. I was greeted by Gregg and Elisa. Very professional and abiding by local guidelines. Gregg spent time with me discussing the issue and my options in detail. He was honest and open about the costs, the labor and Plan A&B. Plan B which was to repaint the entire hood was significantly less than the price quoted at my first stop. Plan A was to buff out the scratches and see if that was satisfactory. Plan A was completed, I was able to go by and check and the car looked amazing. For a fraction of the cost the work was done. I would HIGHLY recommend Fix Auto!!
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April 2021 by Gaby A.
My Husbands truck was in an accident and we brought out truck here, literally it's fixed like new. Would definitely recommend this shop to anyone looking for work on their vehicle!
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August 2020 by Laura B.
I was in a car accident, and my rear bumper was pretty messed up where the other car hit me. I took it to Fix Auto on Wednesday morning and they got it back to me Friday afternoon! When I picked up my car, it looked like nothing had ever happened to it. They detailed it, vacuumed, wiped down every corner and made it look brand new! I'm so happy with the results and with how awesome the staff were. They kept me updated throughout the entire process. I highly recommend this place, especially for Hondas as they are certified by Honda to repair these cars! I hope I never have to go there ever again, but if another accident happens, fix auto is where I'm going! :)
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March 2020 by Linda M.
Outstanding customer service. They absolutely went the extra mile. Very honest and sent frequent updates by text. Plus if you have rental car coverage they will credit your deductible your daily allowable. Sweet.
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February 2020 by Brandon C.
I don't want to go on & on because, does anyone really care but me? No. If you want to know all of the ugly details feel free to private message me. Fix Auto Body did a TERRIBLE job on my car. A tree fell on it during the windstorm we had here in Fairfield in October of 2019. Once I got my car back it looked like s**** better than when the tree fell on it obviously. So I took it back to them and somehow it looked worse than when I got it back originally. AND my car had a new dent on it that was never there before. I unfortunately don't have the time or resources to go after them. I do not recommend having this shop do ANYTHING on your vehicle. So that's it in a bit shell.
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October 2019 by Marty B.
Fix just fixed my Camaro for me after an accident. I couldn't be happier with the work John and his team did on my baby! If you need your car fixed Fix Auto is the place to take it. Thank you to everyone over there!
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October 2019 by Chris E.
I called this place to get a simple estimate for a new windshield. The receptionist made me feel like I was hassling her. She asked for my vin number and said "I can't do it just like that". You don't need my vin number for a quick estimate. I know this because I went with another place who was able to give me an estimate using the year, make and model of my car in under 2 minutes. I don't know if she thought I was using my insurance or what because she never asked. She just made it seem like it would be too much work for her. So either train your receptionist better or hire a new one.
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October 2019 by Trish C.
Fix Auto is the BEST. I've had my Mercedes in two times in the last year and a half( once somebody scraped me and the 2nd time I scraped my car myself. They have done a superb job both times matching the paint and even cleaned my car inside and out. Not only that,but Elisa was so kind and helpful getting the paper work done and Crystal was so dear giving me a ride home after I dropped my car off.! THEN, when my car was done, Elisa drove it to my house and another fellow picked her up. Now THATS service.... and as I said before,it was a gorgeous job and my car was clean as a whistle!!!! Fix Auto Fairfield Suisun is what service is all about! Trish Coveney-Rees
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June 2019 by Henry A.
Excellent experience. 10 stars for communication. Got a quote to fix it and a short time later i was called and said it might be totaled. I went to car max to look for a new car. On the 3rd day received a call to say insurance gave permission to fix it. Thought it wasn't going to be done til 26th but received a call that it might done 2 weeks earlier. Unfortunately my car dealer gave them the wrong part twice, and yet they were still a day sooner than i thought. Now that's a model for how a business should be run!
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April 2019 by Bobbi Stephens
Their service was great, fast, very orofessional and my car looked as good as new afterwards. I would recommend their business to anyone!
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March 2019 by Benjamin S.
We were super happy with the work that Jon and everyone at Fix Auto did for us. 1. Quality work. They did a great job fixing our van and went the extra mile to make sure that all of the safety features are all working properly. 2. Great communication. They were very responsive to all our phone calls, called us back quickly, and let us know everything that was going on. 3. Friendly service. My wife dropped the car off, and they made her feel welcome. 4. The extra mile. They drove my wife to pick up the rental car. 5. Quick service. They had finished the work quickly and exactly when promised.
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February 2019 by Jeri M.
My husband got the clearance from the other party's insurance and Fix Auto was impressive! They took CARE OF MY HUSBAND!!!! I normally handle all the "never ending to do list" with my family's affairs, and this time I didn't have to do a thing!!!! I had my husband contact Fix Auto with Jon and they took care of EVERYTHING!! They drove him to car rental, etc. This all happened within the week and my husband said it's already done so quickly that I didn't even know the car was getting serviced, all done within less than week.
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January 2019 by Terri P.
Took my 2010 Charger in for some body work. Was initially told it would take about 5 days or so and they would have more information for me after they assessed the damages. After several days, I was told it was taking longer than they thought and they couldn't start the work because my insurance company wouldn't get back to them regarding additional work to be done. I called my insurance company and found out they had never even been contacted by Fix Auto. They ended up contacting Fix Auto to get things rolling. I was without my car for 16 days and the work cost an additional $3,000. dollars! Will use a different body shop for any future needs!
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October 2018 by Michelle H.
I was apprehensive about taking my Mercedes to an auto body shop referred by my insurance, but wanted to be covered well. To say I was extremely happy with Fix Auto falls too short of how well this business performed. These people are top shelf! Not only did they take me for the estimate the day I called, but they also drove me to pick up my rental car and returned the rental for me. They called me during my repairs and asked me if I wanted some trim that was damaged by my bad parking (not included in the current claim) for the cost of parts only...free labor! The front desk staff was very friendly and knowledgeable and the office is very spacious, clean and comfortable. I will definitely return here and refer friends! By the way, the trim they replaced for me was quoted at $400 at Mercedes. I was charged $145 for the same OEM piece!
