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March 2024 by Arturo Suarez
Always have had a great experience when the Penske truck needs gas and to be serviced.
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November 2023 by LaRhonda M.
I am only leaving 1 star because there is no option for ZERO! This is the most unprofessional and flat out LYING rental agency you can ever encounter! The person on this card lied to my husband, AND put in writing what his out of pocket expense would be to rent a truck for his business and also promised him a free week. This turned into two weeks after the truck broke down and left him unable to work, so he had to take it back and exchange it. Imagine expecting 2 free weeks and only being charged for 2 weeks to get hit with not only a bill for all weeks, but for over $6000 when the WRITTEN agreement was for $4333 per month! And we won't even get started on the nasty attitudes when trying to discuss it with them and show them in black and white that what they promised and what was charged were way off! It's like they didn't care and we're dismissive because we are a small ball owned business, so they think we're incompetent or don't know any better! By all means steer clear of this place regardless of what type of business you are! All you will get is lies, disrespect, and a fraudulent bill! NDIRA PLASCENCIA is a liar, THIEF, and coward, who won't even come out of her office to address the fraud she commits!
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November 2023 by cotto aleman
Kayla or Caleb,Just called you and spoke to you at 540pmThe disrespect its real and even if you are new at this job, you can't tell me you will get in trouble renting me trucks after i provided my business name !Ones again i am not a criminal for you to say * i don't want to get in trouble by giving me 2 simple quotes for personal use or business use , * her response " You can't have both *It seems my bussines or money is not good enough, i have never left in bad terms with your location ,let along not pay for any rentals in the past !!I do apologize for calling late , all you had to say you were about to close and you had to leave i would have understand!!
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November 2023 by Cotto A.
Kayla or Caleb,Just called you and spoke to you at 540pmThe disrespect its real and even if you are new at this job, you can't tell me you will get in trouble renting me trucks after i provided my business name !Ones again i am not a criminal for you to say * i don't want to get in trouble by giving me 2 simple quotes for personal use or business use , * her response " You can't have both *It seems my bussines or money is not good enough, i have never left in bad terms with your location ,let along not pay for any rentals in the past !!I do apologize for calling late , all you had to say you were about to close and you had to leave i would have understand!!
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July 2023 by Rob Ross
Very great, had an issue at another location, and that location sent me over here. they were incredible. helped me get everything i needed, we’re friendly, professional, and the truck was brand new! I couldn’t thank them enough for turning a stressful situation into a positive one.
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April 2023 by Nancy Gutierrez
My sister had major surgery and the last thing she needed to deal with was any issues. I heard about the rave review she had with the customer service at this location, I will be sure to be renting from you in the future.
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March 2023 by Sonny Finstababy
Took care of us in a timely manner. We had a nice, clean truck. The drop off was just as smooth and simple as the pickup
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February 2023 by Lydia S.
Changing the pickup location was inconvenient for me, but I understand since the original location agent came down with Covid. The agents at Sun Valley, CA were very helpful and made it an easy pickup.The agents in Albuquerque were friendly and helpful when we turned in the truck.I will keep Penske in mind for any future needs.
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January 2023 by Eric Larsen
Very smooth rental. Nice truck, was ready for me, and cheaper than quoted online. I will stick with Penske from now on (avoid Budget like the plague).
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December 2022 by Donovan J.
Horribly run location. 1 employee to check in and check out while there are several employees in the office talking about nothing. Took over 20 min just to drop the van off.
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August 2022 by clarisse mizrahi
I wasn't a costumer but I came here to use the restroom I'm 8 months pregnant and everyone was extremely nice and the bathroom was very clean. 5 star experience.
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July 2022 by Shaun Singer (SheepdogShaun)
One of the worst Penske locations weve dealt with. Repairs are never correct and end up having to go back a 2nd or 3rd time. The fuel island workers will drive by you a bunch of times before stopping to see if you need fuel. I just like parking at the fuel pumps for fun i guess. "We're busy." Yeah, me too.
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June 2022 by Camille Klein
Very kind, helpfulThey understood my needs, heard me ..patient, not pushy.Highly recommend.I read they were reliable. Got very high recommendstions vs uhaulAlso just found out they get more gallons of gas per mile
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June 2022 by G R
They have alot of part on back order and take a while to get the parts you need for your needs
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May 2022 by Mike Hexter
Best experience renting a truck ever! I've easily rented over 25 trucks and tried about every company out there, Penske did an amazing job in EVERY WAY POSSIBLE. Diana helped me get everything arranged very well in advance and on the day of my rental Gerrel the manager was also super helpful (i.e. above and beyond)! Thanks to the whole Penske team, you made my move so much less stressful and I'm grateful.
