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January 2024 by Lucy Yeung
The swimming pool bleached my swimsuit! No idea how much chlorine they poured into the pool, but it bleached my swimsuit and another lady’s. This is scary and upsetting!
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January 2024 by Supafresh6
General manger Gilbert (black hair and glasses) uses personal information in the 24 hour system to stalk and harass members. Don’t sign up for 24 hour fitness if you’re expecting clean, respectful, service.
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December 2023 by Jeffrey Sul
Not open 24 hrs
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December 2023 by Yamin
I don't like giving people bad reviews. As a member of this gym, I was treated with rude words by the male manager of this gym. It happened on November 26. I didn't know the gym closed at 8:00pm on weekends, but I always thought it closed at 10:00pm. Because their name was 24hours fitness, there was no warning over the P.A. system about how many minutes were left before the gym closed. I was still in the shower room taking a shower, and suddenly I heard someone outside asking, "Is anyone in there?" At first I wasn't sure I was asking for the ladies' room, but then I replied, "Yes, there is someone, and after the shower I got dressed, and in the cold winter, I just put on pants and short sleeves, and I didn't put on a coat." They just want to come in and clean up, and they want to get out of work as soon as possible. He tried to enter the girls' locker room, and when the manager saw me, his attitude was extremely bad, and even his words were rude.I seriously suspect that this manager is a racist and discriminates against people of different races. He kicked me out multiple times and had a very bad attitude. At that time I had not put on my coat or organized the clothes in the cupboard. All my stuff and clothes were messed up in the cupboard and needed to be put in my backpack, and he didn't explain to me that the store closes at 8:00 pm on weekends.I think it is very important for managers to have better qualities. If there are not enough customers, how can business be good and how can there be job opportunities? Shouldn't Thanksgiving be celebrated during Thanksgiving? As a consumer, it feels terrible to be treated so rudely. I hope the relevant departments can manage and improve it well.When I asked the clerk, he gave me some confirmation of the time and explained it to me. I think the quality of store clerks is much better than that of managers. If I renew next time, I probably won't choose to be their member again.If you haven't become a 24 Hour Fitness member yet, please consider it carefully. If you don't want to be treated rudelyPlease join other gyms.
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December 2023 by Prakash Easwaran
My high schooler enrolled here as they promised 3 months off and half off monthly fee thereafter. 4th month I saw the discounted monthly fee but also a $50 charge that I did not expect. Went to the fitness center and the guy at reception grinned like they pull this scam off all the time and told me it was an annual charge. One I was never told about and never agreed to. Won't give me a number to complain. Apparently they don't do phone calls, they just take your money whether you like it or not. Will be disputing with the credit card company. Shady operation
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December 2023 by Kirby N
I recently canceled my membership auto-renewal because of the poor management of young-adult members. Although the staff does their best, the prior manager focused on acquiring membership from high schoolers across the street once COVID restrictions began lifting. Now the place is between a rock and a hard place because a bunch of kids hangout there and act up, prompting adult clientele to complain about them. The staff doesn't want to kick out the kids bc they are friends with many of them and the location will lose a significant number of memberships. Sure the staff are not their parents, but after a while you got to make their parents babysit them or kick them out. In my opinion the dip in membership for a small period is worth it to clean up the gym culture and make your job easier too, but that's my opinion. I don't work there.I'm autistic and these kids don't understand when to stop annoying people. They wouldn't know I'm autistic unless they paid attention. That said, when something they do is just annoying for someone, it's actually 100x worse for me. One kid clapped in an irratic pattern while I was benching and he kept doing it once he saw that it physically bothered me.I tried to avoid these kids, but they manage to ruin my workout every couple of weeks to a month, so I decided to cancel my membership and invest in building out my garage gym.
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November 2023 by Stephany Julliethcy Pabon
My fiancé and I received a promotion for the whole year. We were so interested in getting it, but first, we wanted to try. We went today at 5:50 am to get a fast pass, just one before we finalized the suscripción. By surprise, the Woman at the front desk had a lousy attitude. With respect, I said good morning, to which she answered absolutely nothing. After she finished looking at her phone, she said, do you need something?!! Anyway, my fiancé explained the interest in getting the promo for the year, etc.… she only says we need to pay $25 after $20. etc., we say it is not about the money. We want to try a free, fast pass. Even with my fast access online, she says it doesn’t work—everything without sense.How do you guys operate your business? Offering fast passes to try but is a liar.Are they offering a promo with out the trial?Thankfully, we are UFC members.Thank you, 24 h Fitness, for that kindness of experience with new potential customers.
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October 2023 by Ed Summerfield
Needs to have a few of the old leg machines like the other guns have and I'll give it another star.
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October 2023 by Elliot Lepler
I will not return to this gym. The manager does not believe in making customers feel welcome and comfortable. He insists on my showing picture ID every time I enter, even though he has seen me many dozens of time.I listen to an audiobook and loud music makes it hard to hear. The manager churlishly responds to polite requests to lower the volume.His response it that this is a standard setting and he is "not required" to make accommodations.Very sad to 24hr fitness to drive away customers with poorly trained supervisory staff.
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October 2023 by Stephy Paalva
My fiancé and I received a promotion for the whole year. We were so interested in getting it, but first, we wanted to try. We went today at 5:50 am to get a fast pass, just one before we finalized the suscripción. By surprise, the Woman at the front desk had a lousy attitude. With respect, I said good morning, to which she answered absolutely nothing. After she finished looking at her phone, she said, do you need something?!! Anyway, my fiancé explained the interest in getting the promo for the year, etc.… she only says we need to pay $25 after $20. etc., we say it is not about the money. We want to try a free, fast pass. Even with my fast access online, she says it doesn’t work—everything without sense.How do you guys operate your business? Offering fast passes to try but is a liar.Are they offering a promo with out the trial?Thankfully, we are UFC members.Thank you, 24 h Fitness, for that kindness of experience with new potential customers.
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August 2023 by Daphne Martindell
First time here and tried women’s shower. Shower water is cold for 5 minutes before warm up to Luke warm water. The bathroom is not spotless. The Womens locker area is clean. Needs improvement!
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July 2023 by Ben Reaves
Pool is by reservation, so uncrowded. Changing room cleaning daily 1-2pm so you might be locked out. Jacuzzi broken.
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July 2023 by Juana S.
Poor customer service. I asked for the Sunnyvale-Saratoga's location phone number...response: you can look it up.
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July 2023 by Zahra A.
I have been going to 24 on sunnyvale for a quite a while now! so I have a couple of machines that are my go-tos. About 4 weeks ago I hurt myself on the lat pull-down machine in the center of the gym because the machine was broken. One of the metal poles that holds the little 5 lb weights at the top was loose, and the 5 lb weight fell on my hand as I was trying to adjust it. It hurt quite a bit as you can imagine! I went to the front immediately and notified the staff that the machine was broken. They said they would take care of it.... (they did not do anything, not even put a note to say the machine was broken) Then today, July 8th, 2023 I went to the gym at around 12:00 PM. I saw the machine and assumed that they fixed it. I went once again to adjust the weight and this time, both the 5 lb weights fell on my hand (10 lbs total), took off some skin on my knuckle, caused me to bleed, and left my finger feeling super cramped and in pain. Once again, I marched over the front and let them know the machine was STILL broken. They looked at me with attitude as I asked for a bandaid for my bloody finger and proceeded to do nothing about the machine. No sign or anything. They willingly let other gym users use it without any concern. In fact, I was the one standing by the machine letting others know to be careful because the machine is broken, which so many people thanked me for!!After a while, another person went to the front the demanded that the staff at least put up a sign so that people would not use it and risk hurting themselves. Only after being asked did the staff come out and look at the machine, finally putting a sign on it saying not to use it. It's the fact that they did not even care if someone else got hurt!!! So concerning!!!! My hand still hurts quite a bit! If it is somehow fractured because of this whole incident, this is my documentation! And heads up to others, always check the machine before using it!!
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June 2023 by X C
Ah I love this location because is more clean than others, but this is not open 24hours like others.
