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December 2023 by Aakshan Lidhar
Walked thought the door and the guy dodt even acknowledged us.
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November 2023 by Iesha Roberts
I’ve been a loyal customer for many years and I went in person to upgrade my iPhone. I was dealt with so many issues trying to return my phone. Alexa was dedicated to providing the best customer service. I went to this location many times to resolve the issue, I was so impressed with Alexa’s knowledge about the issue. It was a very stressful situation for me and the help that was provided to me I can’t thank you enough.
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November 2023 by Surjit Mattu
Sunnyvale 94087 location was very helpful. Great staff. Very patient. Took care of me with a plan that fits my budget. Thank you all.Regards Surjit S Mattu
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November 2023 by Sooraj Sethumadhavan
I stepped into convert my physical sim to an esim. Process was really seamless. The staff member, Alexa, was really helpful and assisted me through the whole process. She also helped with a few accessories for my phone and installed a screen protector very efficiently.
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November 2023 by Sami Zana Aslan
The lady(Alexa) in the store has both a solution-oriented approach and knowledge and experience; I switched to AT&T from another carrier. Thank you Alexa
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October 2023 by Harish Muthuraman
This store has the kindest, nicest and most helpful people I’ve met. David and Alexa helped me out on 2 separate days and went to painstaking lengths to make sure that I was reassured and comfortable when I left.They communicate with a ton of empathy and are extremely experienced and effective in their jobs. And they were consistently extremely helpful to all the customers.Easily the best service experience I’ve ever received. And amongst the nicest people ? highly recommend!
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October 2023 by Juan jose Rincón
I received great advice from Alexa, it is amazing and the attention received was spectacular
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October 2023 by Kejun Long
Alexa is very nice and helpful. Great customer experiences!
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September 2023 by Shashidhara A R
I tried converting prepaid to postpaid at this store. There were issues, but 'Alexa' at this store, didn't give up at all. Tried all possible ways, worked hard for 2 hours and made sure my prepaid conversion to postpaid went through. She had to make multiple calls also to get this through. She was very helpful and it was great at the end that it worked out.I would say, Thank you Alexa! ?
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September 2023 by Ron Abellar
My cell phone wasn't allowing me to power off or restart, so I brought it to the AT&T store on East El Camino Avenue. David and Alexa were working and were extremely helpful and knowledgeable with answers to my questions. Alexa ended up getting my cell phone to work. Thanks Alexa (and David)
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September 2023 by Yuqing Wu
The people there are great and helpful. However AT&T has this unreasonable and ridiculous policy to say personal information out loud, including SSN and password with speaker on in the public space. The system needs to be improved either with private room set up or provides typing option in regards to sensitive information.
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September 2023 by Prayag Goyal
Helpful staff, Alexa was generous and resolved the query quickly and efficiently.
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August 2023 by R C.
I called 2 times, first time the lady said they didn't have what I'm looking for due to promotions I asked her about it, she hung up. Called again second person said there's no promos, online has the promo banner, do yall want to make money or sit on your ass all day and do nothing?
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July 2023 by Bonnie Judge
Posted by Robert Judge - Irving M was great. He is very pleasant, knowledgeable, and efficient.As a 36yr now retired at&t employee, I feel Irving demonstrated the true at&t spirit. Thanks so much!
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July 2023 by Drew Garbenis
Irving helped me with upgrading my phone. He was very personable and he got me through the process in a timely manner.