-
December 2023 by Omar Abdelaziz
Leasing office has great customer service. We ended up having to cut our lease short and move out early since we had to move to New York, and they were very responsive to all of our questions. Upon final inspection after move out, they sent us a bill with some charges we weren't expecting (like a carpet cleaning fee and rent concession partial payback) but upon further discussion with them, they went ahead and removed it.
-
November 2023 by Vaibhav Gosain
Renter beware: We just moved in 2 months ago and now they are doing new construction right next to our apartment. The first time we are hearing about this is right now, when the construction is about to begin.On complaining to the community staff that this should have been informed to us when we were touring the apartments, there were NO APOLOGIES, and they acted as if they failed to understand what my concern was.The maintenance experience here has been supbar, and I have been finding lots of minor issues in the apartment over time has I continue to live here.Totally subpar experience for the price you pay, dont be fooled by the average rating, the current experience is bad.
-
November 2023 by Ipsita Chandak
Only the apartments in the same building as the leasing office seem good. Apart from that, the hallways are very dirty. Most buildings lack elevators. Additionally, the rent is too expensive compared to the community's condition. I don't live here; I was just touring apartments.
-
July 2023 by Prajvi Bagga
Hi!I’ve been living in the community for 3+ years. It is very clean and peaceful. Everyone is amazing.Chris at the leasing office has been such a help.The technicians are amazing as well. Ernesto has always been awesome and fixed up anything in the house that needed some attention.Overall, Avalon Silicon Valley is a great place that one can call home
-
July 2023 by Xin Wang
Ernesto is super helpful! Once my fire alarm breaks at 2am, he arrived in like 20mins, and he always fixes stuff quickly and reliably, from a drawer to the bathtub sink. I do appreciate he's being super professional and nice personality. 5 stars!
-
July 2023 by Alex Kim
Nice and clean apartments and complex, although a bit close to the expressway so there is a bit of road noise.Maintenance team is great, especially Ernesto who was really quick and respectful to solve all our issues!
-
June 2023 by 양준영
My time staying in avalon can be described as The Perfection. Especially chris from leasing office team helped me out a lot. He is really amazing guy and you will love him and this place.
-
May 2023 by Yogesh M
We have been staying in Avalon for over a year and it is a beautiful property. The facilities like the dog park, pool and the barbeque areas are amazing. The maintenance team is super responsive and gets most issues sorted out within the same day. We are moving out soon but will definitely miss Avalon which has felt like home.We also want to take a moment to appreciate our property manager, Chris. Recently Avalon moved to an appointment only mode for meeting the admin team. However Chris has made that transition super smooth. He ensures that we get a response and appointment as soon as possible. He is incredibly approachable, helpful and dependable. Thank you, Chris and team!
-
May 2023 by Anonymous Anonymous
TLDR: I won’t recommend living here.1) concerning security issues and the office is doing nothing to improve. Our cars had 4 break in to date. Hope the number doesn’t grow anymore. And number of mail room break in, lost packages2) the management team does a lot to make sure they only do the bare minimal. They cover the leasing office, shorten the office hours, removed all trash cans in the community, removed newspaper recycle in the mail room, shut down fitness room, etc..3) they charge you a high rent and increase by the max percent every year. While the quality does not keep up with rent.
-
May 2023 by Alireza Khosh
I lived in this Avalon for more than a year, and I have to say it was the best! The only reason I am moving is because I bought my own place! The rates are a bit high, but I don’t think it has anything to do with Avalon, its more of a Bay Area thing? The community was beautiful and the maintenance was great! And especially Jose at the leasing office, it’s always a treat to see someone do their job that well! Overall, great community, great service. If you’re considering leasing in this area, I suggest you stop looking.
-
March 2023 by Dnyanada Shirsat
Had overall positive experience staying here. Chris, Luiza and team are super nice people. They are always available for any help or questions. Community is safe and reliable. Units are well maintenance and community is always well maintained. Highly recommend renting here.
-
March 2023 by Daisy Nunez
Update: After a conversation with Chris last week, it genuinely felt like he wanted to make sure we were comfortable and compensated for cleaning that we had to conduct ourselves. He made sure address any concerns we had left. We understand that it may have been a bad or hectic day for the person who attended us the day of move in and wanted to point that out for future tenants so they’d also feel welcome, to which Chris agreed and understood. We appreciate the lengths and quick response we got from Chris. Thank you to the Avalon team for doing what you can in such a short amount of time, we appreciate you all.When we toured, we loved the apartments and the places we viewed at the time (~ 1 month prior to move in) were cleaned thoroughly from what we could see, and amenities were a huge plus. So imagine our surprise when our move in date comes around and they couldn’t even be bothered to remove spiderwebs throughout our new home for the next year+. The cherry on top was when we went to pick up our keys and the person who attended us was clearly judging just by the way we looked and dressed (myself I’m leggings and a work sweater, hair in clip, and my partner in shorts and sweater… not so atypical for a move in day if you ask me). To further confirm this feeling, he made it a point to chase us before we drove off to mention that rent was due that same day, as if we were going to skip out on our first month. Something we were told by other staff on the phone would be okay to do same day with no expectations of having it sooner.Additionally:•walls were dirty which I had to clean•I had to clean/scrub down many cabinets before fully unpacking•floors were not even swept at the minimum, let alone mopped•several doors have a yellow tint•food stains near the stove on the wall•bathroom & bathtubs were dirty upon move in too•balcony screen door busted•balcony is absolutely filthy overall and severely stained (not sure if it’s water or pet stains)I’ve rented less modern apartments with better upkeep upon move in than this place. Super disappointed.We’ve had maintenance come already and they are very friendly which gives me some hope. Even they sarcastically said, “wow, they really took their time cleaning this place for you” when we pointed out all of our concerns. I can’t imagine anyone would be happy moving into a place where it felt like the old tenants still lived there. Will update in the future if we start to feel differently.
-
March 2023 by Sunjit Dhillon
No security in the community!! The community gate is out of order half of the times (kept permanently open) and anyone can enter the community. Recently there have been many cases of mailbox, storage room, car break ins.Dryers and washers are very old and don’t work at all, have to get laundry done from outside. Even after multiple requests, management didn’t fix it.Doors don’t lock properly, anyone can open the sliding doors and enter the apartment. Management says they don’t have new doors in supply, had to stay with a broken patio door. Very unsafe community.
-
January 2023 by Eduardo Oledan
Pros: Staff and amenities! Jose G., Jesus V., and Radmina G. have been absolutely wonderful to work with since before we were residents through our 2+ year tenancy. Clear communication, great attitudes, and sage advice was received from all of them. Additionally, the maintenance staff was always friendly, helpful, and very quick to address our issues.Gym's nice and clean and the apartments here are relatively larger (with much more storage space) than neighboring equivalents.Cons: Some security issues (which are improving) w/ car theft in the closed, parking garages as well as mailboxes. The latter have security cameras.
-
January 2023 by Nirmit Shetty
Looking to lease an apartment here and been trying to reach out to them since more thank a week but no response from the leasing office. Calls keep getting forwarded to a call center where you get basic information which you can find on the website yourself. Call center agent keeps assuring you that they will ask the leasing office to get back to you. Nobody does. Neither do they respond to emails.Update 1/17/23:Received a callback from the sales manager, Chris, who patiently answered all my questions. Updated my rating.
