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January 2024 by Nina Daruwalla
Would like to recommend this Citibank branch to everybody. The manager Ed Russell is exceptional and so are the staff members, they all have helped me at different times for different needs, always very efficiently and with a smile. Never had a problem with this bank I've been with them since 2001!!
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January 2024 by Xinwei Li
First-time reviewer, but Ed at Citibank blew me away! He's got the brains (financial wizard!) and the heart (genuinely cares!). Solved my banking issue with ease and made me feel like a VIP. Rare find in banking! 5 stars, no doubt!
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November 2023 by kimmy San
South Mary branch provides fast and excellent service. Staffs are very friendly and helpful, especially the branch manager, Ed Russell is very knowledgeable, helpful, calm and patient. He helped me and my wife a lot in our banking and transactions. I appreciate Ed's excellent customer service. I always see him very polite and nice to customers and employees. This is how a real manager should be like. This is the best branch I like to go in the area.
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July 2023 by Charles Chin
Excellent service. Ms. Sundram helped me reactivate my inactive account and patiently explained the process. Thanks!
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April 2023 by Srini Kumar
Big or small, the personnel in the local bank are those that make a difference in how the bank is perceived. The staff at this bank have been outstanding. While everyone I've interacted with has been great, I should single out Ed Russell the branch manager, as well as Yitong Liu who have often gone out of the way to help.
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April 2023 by Gilad Ka
Nice Citi bank branch, service with a smile
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April 2023 by Gilad Karasin
Nice Citi bank branch, service with a smile
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February 2023 by Dragutin Kustrimovic
Surprisingly great service! Thanks Yitong.
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November 2022 by Mariany Ramli
Bernadette is very helpful and good customer service, even though she is not in Business department - she did assist me well.
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October 2022 by Sijie Huang (Charlotte)
Ed was very knowledgeable and helpful. Great service.
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August 2022 by Ralph G
Its a citibank!!!!
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August 2022 by Steven L.
The home lending officer, Sue, really saved our home. Not only she helped us secure a good rate, but also when there came unexpected situations that almost delayed closing, Sue tirelessly facilitated and followed through all the dependency and finally we were able to close on time!This is the second time she had helped us on a mortgage. Every time is a great pleasure and Sue always makes sure it is a smooth process for us.
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July 2022 by Jing Yu
Give a 5 star to the most professional and helpful banker I’ve ever met - Bernadette!! After having a bad experience at another citi branch, we went to this branch asking for help for our blocked citi account. Bernadette offered great help and explained why our account was blocked. She also helped to make several internal calls to unblock our account and make sure it won’t be blocked again!! Our life will be easier if every banker is as professional as Bernadette.
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June 2022 by Henry O.
I was trying to initiate a wire transfer from my saving account. I was very skeptical when I read other negative reviews, particular about the long waiting time and banker lacking the professionalism helping customers. However some reviews looks a bit dated, so I decided to schedule an appointment online with one of the two bankers, Yitong Liu (I didn't know her before the appointment)Yitong showed up on time (actually ahead of time, since I arrived a few minutes early) and greeted me as I arrived. She was so helpful to make sure the account information is correctly entered, and the transaction was approved instantly. She also helped to downgrade my account level to avoid a monthly fee. Before I go, she also provided me the document and told me that could be used as a funding proof in case the internal banking system caused extra delay.It was a very pleasant banking experience - she kept me feel comfortable and enjoy the conversations. I highly recommend Yitong and also recommend this Citibank branch's banker service (can't say anything about teller, but I don't see a long line either when I visit)
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March 2021 by Ben Bak
Small bank with limited hours and services.