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November 2024 by 므뉴므뉴
Dont read delivery instruction and just let the package to return to the sender
Amazing service thanks
+ they are always mean. You can actually hear them irritated all the time.
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October 2024 by Wendy Yun
Shocking in rudest staff. I went to this store with my son. A lady with a long braided ponytail told me to type everything by myself while she just stood there and dictated me to type everything. Also, when I asked for clarification, she deeply expressed her annoyance and irritation. While I was also needed to take care of my son, the service lady did nothing but to continue to spectate me.
Then I asked her to type because last time I came a guy helped me do the typing and all the information was present on my phone. She said that if she typed it wrong then she would have to pay it, and it seems not in her best interest.
Please take necessary action for staff, based on what happened to me, i believe all the 1-2 star ratings are true and it seems not an uncommon situation.
Shipping date: 10-22-2024
Service time: 5:50pm
Service: Express Worldwide - (WPX)
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October 2024 by Topher Medina
DHL Kern service center nice location,warm people.
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August 2024 by Wilamary Plana
They quote at 10am, their opening time is at 10am and they still don't open at 10:09am, irresponsible.
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July 2024 by Aditya Kvs
Worst service they are not even picking up the calls
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June 2024 by Taylor Azizeh
Had a great customer service experience here. Thank you especially to Andrea!
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May 2024 by Terra Shelton
I needed to return a package internationally and the company scheduled a pick up for it while I was at work, but I was able to drop off my package here instead, the day before. They made it really easy! Thank you guys.
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April 2024 by Alex Martelli
Only one employee serving customers so some waiting, but otherwise fast, good service.
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November 2023 by Dheeraj Reddy Gangidi
Rudest staff. My wife requested hold of her package in this location as the delivery guy couldn’t deliver to the apartment for some lame reason.At 7:30 PM she got a text that her package is available at this location, she drove 20 miles only to find out the package is not here, and was asked to come next day. When asked if she can send me, they said they can do it as long as I have her ID.I drove 10 miles here from work next day, but they wouldn’t offer me the package. The guy at desk rudely responded to me that he wouldn’t honor what was communicated, and that unless she sends an email they wouldn’t release the package.I was fine with the email process but his response was very rude, he asked me to loose my attitude, even when I was very polite and threatened me to loose my package. He even asked me to get out of the store until the email is sent.After my wife sent the email at 12:49 PM, he again made me stand in the line for 30 minutes, even though he previously checked the package location and could have handed over to me in couple of minutes.Please take necessary action on him. Date and time: 11/17/2023, Time: first spoke to him at 12:43 PM, and he handed me over the package at 1:19 PM.
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November 2023 by imp xxx
The employees working at this place is rude, I never have an experience like that.
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June 2023 by Akin Yilmaz
Eric was awesome i appreciate for all your help
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April 2023 by Gabriella S.
I haven't had much experience with DHL Express in the past but recently I had an important gift shipped through this company and I couldn't be happier with the experience. Steven - thank you for going above and beyond! I sincerely appreciate you!
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March 2023 by Vishakha M.
Been waiting outside to pick up a package for 15 mins. The rep says only one person allowed in the lobby at a time and that he is going to get clocked out and won't be able to help me because they close at 8p and he is currently tending to a large order. What a joke for picking up just one envelop.
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February 2023 by Leo Kim
I had a shipment stuck at security inspections but Im halfway across the continent. Fortunately Jennifer was very helpful with getting everything resolved super quickly just over email and a quick call
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January 2023 by Ailsa Su
Extremely terrible customer experience here. Two male in the front desk asked me to provide three copies of return invoice while I just had two copies from merchandise. I called merchandise and confirmed I had enough paperwork for the return, but those two male in this DHL store just refused to deliver and had shockingly terrible mood speaking with people.
