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February 2024 by Kayla Oso
My car got put in the shop unexpectedly while I was at work. I went to enterprise to rent a car.Chris was the person who helped me out and he went above and beyond to do a great job making sure I was covered. I was having a really bad day and ending it with such amazing service was so refreshing.They hooked me up when their stock was low and made sure I was covered. He took his time explaining my coverage, and making sure I knew how the car worked. Can’t recommend this enterprise enough
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February 2024 by Leslie P.
Awesome service from beginning until end with Jackie and Monica. You can trust the team when you need a rental. They even offered to shuttle me to the auto body shop so I didn't need to call an Uber. The driver was fantastic as well. I will be coming back if I need another rental in the future!
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February 2024 by Carlton Smith
Great customer service. If you need a car, I highly recommend Enterprise.
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January 2024 by Enoch David
Charles B is a star. A friend and I were having a bad experience with an insurance company, who was responsible for renting us a car. Charles was empathetic to our situation, and did his due diligence to help speed up our rental process despite the insurance company’s lack of attention to our situation. Charles made the whole ordeal bearable. Post rental, he kept in touch and reminded us on renewals. He is jovial, personable, professional and a great leader.
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January 2024 by Swanhild Heinz
I am a foreigner and made a reservation a few days ago and no one told (no website no nothing) that I can not use a VISA debit card that I used already around the world many times.So I was denied a car and also there was no wifi so I told the staff that I am stranded (since I had no wifi on my phone) and they did not even offer any kind of help such as calling a cab.They just ignored me. So I lost time, came for nothing and was ignored at the end.Since it was friday evening I did not even have a chance to get another car as a rental. Many thank Enterprise and staff
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January 2024 by Bruce L.
My partner and I were traveling somewhere far and wanted to rent a car so we don't put miles on our car. Additionally, we wanted something fun and nice. We made the reservation on enterprise.com and came in to pick up our vehicle and were greeted but a most friendly team! Shelly along with Owen and Jackie helped my partner and myself get situated with protections and a car that fit our needs. Everyone was very nolegable in educating us about the different protections they provide. Additionally, the rate we were told at the beginning was the rate we paid at the end. Owen did a walk around the vehicle and showed us all the features, and Jackie at the end double checked that we had everything ready as we left. When we brought the car back, Shelly was the person that check us back in and was transparent with everything in terms of billing. She also told us about a survey they do at enterprise, and we will for sure be doing that, along with this Yelp review. Overall; our little getaway went smooth and we have enterprise to thank for providing the wheels. Thank you Sunnyvale enterprise and team for making this getaway seamless. We will be back!
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January 2024 by zhen liao
My experience with the car rental was disappointing. The customer service was unhelpful and seemed indifferent to my concerns. Overall, a frustrating experience that fell far short of expectations. They don't check the car before rent it out. Also not much of the choices for the car
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January 2024 by Yongjin Cho
Great staff with fast service, but the choice of cars were quite limited. Not much option
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January 2024 by aria chu
I felt I got cheated by this business, they put my family in the danger situations
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January 2024 by Kathleen C
Great service. We've been printing cars from this facility for years always great no issue. This last trip we dealt with Jackie and she was great she even opened the office so we can get our car early
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January 2024 by Dave botelho
Great service
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January 2024 by Niha Mathur
This location is so much easier to get a rental than the airport. Highly recommend it. Owen was also so helpful!
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January 2024 by Love Dove
Made reservations online last night, arrived and was pleasantly assisted by Michael. Michael was great! He is a real professional he made my check in seemingly painless ?. Took him 5 minutes after a few questions and confirmations with giving him my insurance information which is why I recommend you do things online prior to picking up your rental.I was out the door with their new employee, Mariella who was attentive, friendly and knowledgeable. She answered all my questions. This was such a positive experience for me and starting my weekend. Thank you to the team at Sunnyvale Enterprise.
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January 2024 by Leeann Bloomfield
Jackie from Sunnyvale is the best. I first booked with San Jose and they never got back to me about confirmation on the full SUV so I rang Sunnyvale, Jackie said let me see if we could help and boy she came through. Mind you Sunnyvale is where I live so it was so much convenient as well. Thank you Jackie and super team.
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January 2024 by Chrissie Teo
Great service... very quick and sufficient. Shelly was very friendly. Told us what our options were and showed us told us the pricing difference to see which one fitted us better. All the employees were very sweet and friendly. Made you feel very comfortable and all had smiles on their faces and made you smile. Great way to start your day.
