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March 2024 by Melissa Medina
I will be very honest with this review and I hope it helps. My insurance company recommended Golden West Collision Center after an accident with my car. I was able to get in the same day of the accident to have my car looked over and get an estimate for the cost to fix it. At my initial visit the staff was friendly and helpful, all went smooth. A few days later I got the update that my car would take approximately 2 weeks to fix. Now this is where is gets a little disappointing. When I went to pick up the car, I could clearly see the bumper was not aligned properly.There was a gap on the side where the repair was to be done. I pointed this out to Andres, who noticed as well. I left my car so that they could fix this, thinking I would get it back the next day. This was not the case. A few days later I went back and there was still a gap and then I noticed the paint in the area that was fixed was not correct as it had more of a yellow tint in it vs my white plus there was over spray on the hood and doors. Again they kept the car to fix these two issues. The third time I went back the gap was still not fixed. At this point after several attempts at fixing my car, to be honest I was done. That is when the owner, Joe McKenna, contacted me wanting to make things right. He was able to get the insurance to authorize the actual manufacturers bumper for my car and make things right. After 4 weeks, I was finally able to pick up my car and it looks amazing. Joe and the whole team at Golden West Collision Center were great and I am thankful for all the hard work that team put into getting my car back to normal. It was definitely a longer process than I anticipated and yes there were bumps in the road but they did come through in the end. For this I am very appreciative.
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February 2024 by Kellar W.
The team here is amazing, Daniel was able to help me out with exactly what I needed in no time at all. I'll be coming back for any services needed in the future. thanks Daniel!
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January 2024 by Sunny Saini
Daniel & Oscar are awesome. They both are so kind and helpful and also go the extra mile to check and fix little things, but never try to upsell you on further services. They are also very friendly and approachable. Thank you for all your help...
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January 2024 by Aishwarya Nagarajan
A very professional body shop. All our interactions were very good and courteous. The vehicle repair went on promptly and smoothly. They kept us very well informed the whole time. The front desk and everyone in the shop were very sweet and accommodating. They answered all our questions and cleared all our doubts too. Will definitely recommend this place to everyone.
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January 2024 by Narendra Varma
I had a fantastic experience at the collision center! They not only installed my battery for free on my Hyundai but also did so with remarkable efficiency and professionalism. They provided an excellent service and even offered some extra assistance. I highly recommend this center for their outstanding customer care and expertise. Thank you for making my visit hassle-free!
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January 2024 by Swati B.
The best experience I've had with any company related to my car. We worked with Andres who was very communicative and personable. We brought our car in the day after Thanksgiving, and everything was done with 2 weeks. They clearly explained everything to us, and the whole process was smooth (including getting the rental car). Getting into an accident is always stressful, but the quality of work in replacing our bumper was the best we've experienced. It may seem small, but the car was immaculate when we picked it up. I generally keep it pretty clean, but having it detailed was such a nice cherry on the top of the whole interaction with them.
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December 2023 by Kyle M.
Phenomenal job with Audi Q5. Oscar is an incredible employee who took care of the car and and helped out a lot. A very caring and reliable employee and will not disappoint. Definitely would go back for sure.
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December 2023 by frank garcia
Golden west got my honda crv done they did great job.. joe the owner was great man you can trust even have problem joe will solve it.. and daniel the man it was great also he take care my problem and solve it. I’m very happy what they done.. go to (Golden West ) the body shop here in Sunnyvale California.. you won’t be sorry joe and daniel will take care and make you vehicle brand new..thanks
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December 2023 by Hari Sanghvi
Golden West did a great job fixing the car ahead of schedule. Very happy. Would highly recommend them. There was small glitch that wasn’t their fault. Took about a half a day to reset the rear cross traffic camera warning system after the back lift gate was replaced. Maybe just took my car time to adjust.
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December 2023 by Robert L.
Incompetent. Customer service is volatile. Any collision company should be able to communicate (even on a basic level) with insurance companies. Want something done right? Go somewhere else.
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November 2023 by John J.
This review concerns only one aspect of Golden West. I was treated with respect and attention by the front desk and by the estimator, Daniel. The operation seems first class. The owner has clearly gone to great lengths to create an excellent facility (even a kiddie play desk), and his kind comments regarding other Yelp reviews reflect a thoughtful, caring person. I'm reviewing the estimate, and only the estimate. The cost was on me, not an insurance claim. At the dealer's recommendation, I brought in my 2010 Corolla, which had a small (2"-3") dent in the trunk lid. I visited a 'dent removal' shop; they said the dent could be removed in an hour (a key element in this review) but the paint crack would need a body shop. Golden West's estimate: $2,050.13. TWO THOUSAND DOLLARS and change. It included 6.7 hours of body labor, almost a working day (vs. the one hour that seemed about right) at $120/hr. = $804. Paint labor? 4.1 hours ($492), more than half a working day. Mechanical labor, one hour, remove the badges and license plate, one hour, $195--you or I could pop them off in about two minutes, max. Acquiring paint supplies? 4.1 hours ($254.20)--since there is a Toyota paint code, why would it take 4.1 hours to figure it out (half a working day by a supposedly competent employee). 'Body supplies?' 7.7 hours, but at only $15/hr., $115, for ordering three badges (model type, maker's badge, and trim level--$113 for three pieces of plated plastic, correct retail prices, and I checked). I can order an item on Amazon in about two minutes. By the way, those retail prices would be well marked up, you may be sure. Why write this review? To help others understand the process of getting help from a body shop, and evaluating Golden West's estimating structure. Everyone values his or her work. I respect that. Golden West values my dent at $2,000. That, by the way, is about 25% of the value of the entire vehicle.
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November 2023 by Dwayne B.
Holy cow 5 stars all around. Very thorough, all people on point, courteous and EXCELLENT repair. They made a difficult situation easy. I'm recommending all my friends to go here.
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November 2023 by Jonathan Tanner
Car looks terrific. Coached me on how to deal with insurance. Went to bat with insurance to get additional work done. Kept me informed. Set realistic expectations. Really engaging employees. Andres is tremendous! Bravo, Golden West!
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November 2023 by Lindy L
Had a hit-and-run. Henry and team did a wonderful job fixing the passenger side door, panel and tire rim. The car looks new again! And they delivered 4 days ahead of schedule, what a happy surprise.
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November 2023 by Love Dove
This place ROCKS!!! Nema and Teresa did my intake when I arrived. They were friendly and informative. I was a little nervous before the whole process but Nema walked me through the process which helped calm my nerves. I felt more comfortable and confident that I was doing business with a legit company. I left my car in good hands and picked up my rental and was on my way. Through the weeks I was getting updates via text which was very helpful and finally picked up my car and was very happy with the end result. I want to thank the team at Auto West Collison ?.
