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September 2025 by Alok Priyadarshi
Made a reservation. Told that they do not have any car when I went to pickup the car
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September 2025 by Estanis Martin de Nicolas
Imposible to talk to them. Imposible phone bot loop
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September 2025 by Harry Fujioka
My reservation was for full size but they did not have inventory. If the size is not available, the reservation should not have been accepted. Also, the exterior is dirty having many spots of the insect blood.
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September 2025 by noman feni
Reserved a car and when I showed up, no car was available. I didn’t receive any communication from them. Asian staff was very rude to all the customers. I am never going back to this outlet.
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August 2025 by Rafael Asuaje
Terrible customer service rude since they say hello you feel the bad vibe / be careful with their cards they charge you charges to your account that you do not authorize they tell you that it is for the deposit and without authorization they make transactions then you ask them what happened and they say that nothing appears in the system
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July 2025 by John Pelosi
I had a great experience with the pickup of my rental. The mgr. at the store (Hugh - not sure on name/spelling) was waiting and ensure my vehicle was ready to go and I was out the door and on the road in minutes!
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July 2025 by huang leo
4 hours after picking up the car, the car had an electric vehicle system problem. Had to wait 5 hours just to wait for towing to come. Got towed to Hertz San Jose and the office was closed. Was left in the middle of nowhere in an industrial zone at almost 11pm in the evening. We were then told to pay for own Lyft to SFO in order to get an exchange car. Like are you serious??? My whole day's rent got wasted and I couldn't even get dinner cause you told me the estimated time for towing was 61min instead of the actual 5 hours and now I'm freezing and starving in the middle of nowhere. Unbelievable. Successfully wasted a whole day's worth of time, rent, insurance and all other fees.
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July 2025 by Ed Joe
This is the worst Hertz store I’ve ever visited. Extremely slow process, lack of management, and intentionally charge additional fees.
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July 2025 by Vibhuti Patel
Worst customer experience! I booked car in the morning and went to pickup in afternoon. They said they don’t have any car. They denied to give me free upgrade. They weren’t even sorry for the inconvenience.
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July 2025 by Zhen Wu
Rudest clerk I have ever seen. They arbitrarily added extra charges after the rental ended.
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July 2025 by Jeff Cuyle
Rude. Cars smell like ash trays
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July 2025 by Mayank Gangwani
Unfriendly staff, they were rude for no reason.
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June 2025 by Chan Keith
I made a reservation for a mid-size sedan on the Hertz website a week in advance, with a scheduled pickup at 2:00 PM. When I arrived on time, I was told there were no cars available and to come back later. I left my number as instructed, but never received a call back. By 4:30 PM (just before their 5:00 PM closing), I had to call them myself — had I not followed up, would I have just been left without a car despite having a confirmed reservation?
When I returned, I was given a Kia Soul, a small hatchback, and was told it’s the “same class” as a mid-size sedan. This is misleading — I specifically reserved a sedan for space and comfort reasons. If there’s no guarantee of getting a sedan, why advertise it as an option on the website?
To make it worse, when I asked for an actual sedan, I was told I could pay extra for a full-size upgrade — even though the lack of proper car and delay was not my fault. The staff did offer to let me return the next day to exchange for a sedan.
On Day 2, I returned, only to be told again that no cars were available. That’s the third time I had to go to this location. I was then advised to go to San Jose International Airport (SJC) where they supposedly had more cars.
When I got to SJC, the front desk staff was unfriendly and dismissive, saying again that no mid-size sedans were available, and the only option was to pay for an upgrade.
This entire process was frustrating, time-consuming, and completely unprofessional. I never got the vehicle I reserved, was treated poorly at multiple locations, and was made to feel like the inconvenience was my fault. On top of that, the Kia Soul they gave me was too small for my luggage, which made my trip even more difficult.
I expected more from Hertz — this experience was extremely disappointing and has made me reconsider renting from them again.
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May 2025 by raghu desam
Great experience overall. Staff were helpful , charged as per initial estimation
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May 2025 by Vladimir Baskakov
Horrible customer experience. The manager told me that I can't return the car because it was PREPAID!
And it is my fault that I paid for the car ahead.
I have had previously successful examples of moving rent from one location to another.
Here they didn't even move a finger!
Avoid this location at all cost if you would like to be treated with basic respect
