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April 2024 by D1no
This is the last time I prepare my taxes here. The person who prepared my taxes kept getting up from the desk to ask how to continue filling out my documents. that ? Seriously, I thought, I'm supposed to be with a professional, that's why I paid more than 400 dollars for the service and the worst part was that he didn't know how to fill out an EITC form. She had to keep the form to ask her supervisor. And all so that I filled it out incorrectly ? I filled out a form from 2020 when my claim was 2022 for many years preparing my taxes here but not anymore.
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April 2024 by Barrie Caldwell
do not share my account or photo.
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April 2023 by Adam High
Outstanding customer service from start to finish. I will always have H & R Block evaluate my income tax filings. Fantastic care - met ALL expectations for the client.?
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April 2023 by Google user
Outstanding customer service from start to finish. I will always have H \\u0026 R Block evaluate my income tax filings. Fantastic care - met ALL expectations for the client.?
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April 2023 by Stacey S.
My Husband and I made an appointment two weeks prior, only to show up to our appointment with our tax person to not speak a word of English. That's fine in our opinion, however, after a half hour of still working on the intake information (that I tried to explain had been already filled out online) was misspelled we had to politely walk out. I pushed my phone over to assist her, and she still had my phone number, email and address incorrect on her screen. No offense, but I could see if we lived in Miami, Florida but we live in Loxahatchee.
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March 2023 by T
15 years expirence. More banches to do it online. Turbo tax is too far.
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February 2023 by Chris S.
Went to h&r block first there directions took me to Sunnyvale pd and when I did locate the office they said they couldn't help me went home jumped on line and the online tax preparer had no problem helping me filed all three years without a problem so if you want be sent on a wild goose chase for nothing I recommend h&r block if not I recommend anyone else!!!!!!!
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September 2022 by Desiderio Rodrigues
Quick and knowledgeable.
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September 2022 by Keith Alston
The experience of my agent
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May 2022 by Karin Vollmann
I've been coming to H &R Block for years and get excellent service.
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May 2022 by Phyllis Garza
I like the agent a lot that prepares my taxes
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April 2022 by Christine S.
I went to 717 e. El Camino Real for help. Service was so pathetic that I would have given a zero if I could have. In the past I have always had good experiences with H&R Block so I thought this would be the place to help me with my tax issues. I called to make the appointment and the lady taking the calls told me she didn't want to hear what I needed help with because she couldn't help me, and to just make an appointment. Later, I received an email asking me to fill in information about what I needed, but when I came in for my appointment I got laughed at as if she didn't receive the information I was asked to fill out. It feels really bad to need help, only to get laughed at like I'm an idiot and then to have to sit and listen to a story about another customer who needed similar help and how uneducated he was. I can't believe the tax lady said I was educated but the other man wasn't and we have similar issues that she can't help with. I felt like complete crap when I left. Hey lady, don't take late appointments if you're tired or don't do it at all if you aren't going to treat everyone with respect. Educated or not, It sucks to be laughed at and no one should be treated like this when they are coming to such an expensive and well known place for help. It's your job to help with our tax needs, regardless of how stupid you think we are for making mistakes or needing extra help. I feel like s**** Thanks lady for ruining my day and probably that poor guy you complained about too. I'm sure he felt like s*** when he left too. I feel nauseous from this experience. I wish I knew your name so other people could be warned. You're aweful!
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April 2022 by Brigita Silins
I continue with my tax preparer because we have used her for over 20 years. Every year it has been a excellent, smooth experience.
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March 2022 by roger brown
Working with Jenny Liu was a pleasure. She was knowledgeable and very thorough.
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January 2022 by Jeannette Petri
Because Ms. Cecilia Chung is my tax professional and she does a very good job. Ms. Chung works in Sunnyvale, CA. I had never had such good experiences at H&R Block as with Ms. Chung.