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January 2024 by Elia tejeda
Bad experience I just went and there is a little boy who can't help you with anything at all, the only thing he needed was to put a phone on my plan
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October 2023 by Shayd Ray
I became a customer here one month ago and was informed that my monthly payment would be $50 a month. However I just received my first bill and was informed by the company my monthly payment is going to be $75/month in perpetuity. Deeply unacceptable.
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May 2023 by Josue Rodriguez
Good attention
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April 2023 by Jose Patino
Their system is always down the time is wrong been opening after 11 amNot at 10 am
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March 2023 by Ezalezy 21
I would like to say that I'm very surprised this place is still in business. I was calling around 2 weeks ago looking for a iPhone for my son. I went home around 7:45pm and I looked online and saw Metro PCS was close to my home. I called the 2 numbers that's listed online guess what both numbers did not work. I had to leave my home again to see if they had iPhones. I drove to this establishment and asked a female employee if they had any iPhone available. Guess what they had nothing and I mean nothing. How is this possible ?. At this point I'm irritated and frustrated. I told the employee that I called several times and the numbers online did not work. I asked them why. She said because they refuse to pay their phone bill. This is unbelievable you're a phone company for crying out loud. I didn't have to waste my gas and time if they had a working number. I needed a question answered and I had to go to the store to get the answer instead of them answering my question over the phone. Metro get a working number for crying out loud. Unprofessional employee's that need to have better customer service training instead of sitting on their behinds on their phones. The manager needs to be present at all times and train their employees. Never go here worst store ever.
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February 2023 by Mayra Carbajal
I've been calling for the last half an hour and no one answers.what is the reason?
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December 2022 by Eugen Dunaevskiy
I came to change my SIM card from my first phone to my second phone. Both phones are unlocked. They told me 20 dollars. This is horror, not service. and they didn't explain why I had to pay for everything that was mine. But I can’t change it myself, they blocked this opportunity for me.
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November 2022 by Alicia Prioste
I had a similar experience as another customer and was charged 80 just to do one thing. I needed help with something and the guy that works the evening shift was very rude to me. He said I can do it myself and save money but because I'm disabled, I needed help. Don't go here in the evenings. He needs to be fired from this job for poor customer service.
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November 2022 by Daniel Martinez
Visited this location on the 20th and got a horrible experience right off the bat. I didn't stay longer than 2 minutes. The one worker was sitting in his chair, didn't even get up when I enter. Didn't notice him at first and when I did, I had to approach him to which he finally greeted me. Lazy right off the bat. And then I asked for help to cancel a number because my phone was unable to turn on and call, to which he said they can't do in-store.... Which is a complete lie because I've done it in store on different occasions before. He was seriously lazy. He said I need to call myself. I told him my phone is unable to make calls so I can't do it and he said I don't know what to tell you..... Yea I hope this man gets fired. This is highly unacceptable. So negligent
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June 2022 by John Campidonica
Elizabeth is the greatest sales rep I've ever come across.My wife and I came into her storeNeeding new phones.She immediately hooked us up with the best value and quality phone.She skillfully transferred all our dataAnd apps.She happily answered all our questions and we were out the door in record time.A++100% Satisfied
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February 2022 by payam khosravi
The guy who works there is not helpfull at all. Charged me $80 for changing Sim card. To save yourself some time and money visit other store and stay away from this store.
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March 2021 by Jorge Perez
SUPER ?️???
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June 2020 by Jose Ayon
Good place to buy a phone
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March 2020 by DVD
Best metro in the bay. The lady helping me was super nice and friendly. I was switching carriers and she helped me move in literary next to no time. Would recommend. Thank you
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December 2019 by William Venzon
Best wireless retailer I've ever walked into, hands down. I always receive quality customer service here, going on 5+ years and several tours with other service providers. They answer all of my many questions and really go above and beyond expectations to provide a solution -- no matter how complicated my situation or issue might have been. I am happy to drive thru two cities past 4 or 5 Metro stores to use the services at this location.
