-
December 2023 by Brian K.
If your looking for greeting cards, this shop has the largest selection in the area. I can't speak about the post office services, but the store is clean, well organized and there was even a store representative who asked me if I needed anything. This will be my go to for my greeting card needs.
-
December 2023 by D C.
I had similar bad experience with the man at the post office. He did not have any desire to help. He asked if I wanted to buy stamps. When I said no and the I simply want to pay for postage for a mail to be sent internationally he chastised me for bringing it in to him instead of just putting $1.5 worth of postage at home. He then made a big deal about having to give me change for the cash I gave him. He made customers feel he is doing us a favor.
-
November 2023 by Cathy G.
The Postal Service man is a nightmare!!! He is rude beyond belief. He will not politely do his job by explaining mailing options and prices, raises his voice and makes comments like "it's your money", he actually said "make up your mind lady", he walks away and ignores you while you wait in line and responds only when you make eye contact or say something to indicate you need help. He constantly complains about his job and all he has to do, says he can take a two hour lunch if he wants to, because he starts early, and there is nothing anybody can do about it. He was equally rude to the woman in front of me and the woman behind me. He is a Michael's Hallmark employee. I complained to the clerk, there was nothing she could do. I asked to speak to the owner and they were at one of their other stores. It was implied they keep him because they don't have another Post Office person.I have shopped at this Hallmark for fifty years and used the Post Office since its inception.I WILL NEVER patronize this business again. If the owners don't care enough to ensure their customers are treated with courtesy and dignity, they are not worthy of my business.
-
October 2023 by Ronald G.
I have been a loyal customer ever since I moved to Sunnyvale which is over 25 years. After a few unpleasant encounters with the new management, I have decided to avoid this place. First instance was in July during their ornament debut. If a customer submitted a completed wish list by the deadline, you were eligible to get a free holiday shopping bag ( value $5.99). I did. Two weeks later weeks later, I went to pick up my ornaments. My order came to $60. I asked for my free bag. The manager said the bag is free only with a $100 minimum purchase. I told him that there was no mention of a minimum purchase in the wish list booklet. He said that that's his rule and did not give me my bag. I told him that this should have been stated on the booklet. He just brushed me off. I wrote to Hallmark.com's customer support. What a waste of time. My second encounter was with the "buy 2, get 1 free" promotion at this store. I chose my two boxes of cards and wanted to use a store coupon. Again the manager said coupons are not valid on discounted items. Nowhere on the coupon did it state that there was such a restriction. Again, the manager said that it was their policy. Needless to say, I did not purchase the cards. I will write to Hallmark.com's customer UN-service department, but do not expect a sympathetic reply. Their last "ruling" was that each store can do what they want. I don't intend to shop there ever again. In fact, given the indifference from Hallmark.com, I may just avoid Hallmark completely. Cards aren't as popular as they used to be, given the age of the Internet. There's social media, digital cards, other companies ( on Etsy), etc. There is a reason that Hallmark is closing some stores and laying off employees. They are obsolete and should be doing everything they can to hold on to their customers.
-
September 2023 by Rosalie Arntzen
A lovely store!! My husband's favorite Hallmark. I'd never been there and was totally impressed with the offerings, card selection and mostly by the wonderful people that work there. All were very helpful and friendly. Great selection of tchotkes too.
-
September 2023 by Cyndi C.
So happy to see a rare Hallmark store. Large in size, tidy with a large cards selection among other things. We'll make this our default card shopping store in the future. The lady was very friendly.
-
March 2023 by Arlene T.
Here, you'll find the friendliness people you'll ever meet in the retail AND postal business. This is where I buy all my appreciation gifts for teachers and school staff. When sending packages, I skip past the creepy, angry postmaster at my closer, Cupertino post office, and head to Michael's Hallmark for professional, friendly service. My only wish is for later store hours. (They close every day at 5:00.)
-
March 2023 by liz Machala
Pro's: The store offers wide variety of gifts. Also good for getting discounts on Items after holidays. I didnt have an issue with USPS person.Cons: The Hallmark wrapping paper I found was very limited didn't have a big variety on bows or ribbon either. Was looking for bridal shower paper and ribbon. Left with nothing. :( I've been there before and sometimes the workers are not friendly and condescending.
-
December 2022 by Joyce Cullen
Beautiful items, different types of gifts. Little pricey.
-
November 2022 by GinaMarie Moffatt
Often busy the post office is speedy and pleasant to wait in as It's a Hallmark Shop too!
-
October 2022 by Kauai G.
Encountered RUDE Indian man at the post office. He was rude to my friend just wanted a single stamp. He said he didn't have any. He also shouted across to his employee at the opposite end of the store. Will never ever return. Heard Amy's Hallmark is the place to go.
-
October 2022 by Junior C.
Came in today 10/22/2021 around 11:05am for a money order. And this Indian employee was VERY RUDE. he said they don't do money orders. But online it says they do money orders. He refused to be helpful in any kind of way. While in line he was rude to 2 other customers. I told him off. He needed to be told something. For him to feel like it's okay to talk down to people is ridiculous and he has no business working here. I'll never come to this location again.
-
July 2022 by Geralynn Myrah
Wonderful store with lots of interesting inventory. The in-store post office is a real bonus.
-
July 2022 by D H
I come here a lot. My wife likes the cards and the different types of gifts they have. Class A establishment!!!!
-
July 2022 by Susan L.
Love this place ! Always able to find something when I need a quick gift at the last minutes , I can count on finding something there !
