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February 2024 by Seulgee Lee
This was previously my go-to Pinkberry store, but I've noticed a decline in service and quality. The staff seems unfriendly, fruits lack freshness, and portions of toppings are small. Due to these concerns, I won't be returning to this location.
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February 2024 by Jessica Perez
Kid's wanted some frozen yogurt but unfortunately we got to see roaches running around the toppings definitely never coming back .
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February 2024 by Anderson Klein
Underwhelming and overpriced. It felt like average ice cream but at the price of a quality Gelato.
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February 2024 by E C.
First, prices have gone up dramatically... which is fine if the quality and service is there. I was disappointed with the way the yogurt was coming out so I actually showed her how to let it pour more slowly. Note to owner: this also saves on cost because it will come out more stiff and frozen with way less product (yogurt mix) being used. I was about to pay, until my son pointed out to me that there was a cockroach in his gummy bear topping. She dumps it and pours another one (without being friendly or even apologizing) and continues to charge me. I don't think I'll be coming back (at least not to this location). That's saying a lot bc I've been going to Pinkberry for the last 12+ years.
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January 2024 by Phong T.
Pinkberry has always been my go-to Froyo shop. I'm glad to see they are still active. I came here for dessert one evening with my SO. There usually isn't a line anymore for frozen yogurt, so we were immediately helped by one of the two staff working. They both were very friendly and let us sample the different yogurt flavors. FROYO * Plain Froyo is where it's at!! I always top it with tons of fruits and mochi. However, the toppings here were lackluster. The only options for fruits were strawberries and pineapple. Where were the kiwi, blueberries, mango, and raspberries? Hopefully, it was because we came later in the day. The store was closing in a couple of hours. Overall, Pinkberry never disappoints. The store is clean and spacious--an excellent place to grab a quick, fantastic dessert.
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January 2024 by Sylvana Casuga
Had a craving for frozen yogurt and this place definitely hit the spot. It was a cold and rainy day when I visited so I was surprised to see they had a steady stream of customers. Wish there were more locations. This location is clean and well kept. There were a few tables, but those were quickly filled. Hopefully they'll add a few more when the warm weather returns!P.S.Hope they keep the ube flavor a while longer. It's really tasty paired with the original tart flavor.
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January 2024 by Rodrigo San Martin Monroy
Worst service ever, the person serving the ice cream didn't want to add toppings to my kids' ice creams... it's not worth coming back here.
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January 2024 by Jasmine P.
I LOVE frozen yogurt. I am a fiend for frozen yogurt. If frozen yogurt has no fans then I am no longer on Earth. Pinkberry is a bit pricey, but it's a treat that's worth it every once in a while. You can never go wrong with their yogurt quality or their toppings - although they have fewer options than your typical froyo place, they're meticulously chosen to give you the best options without overwhelming you. We got the cookie dough frozen yogurt with cookie dough and almonds: decadent, life-changing, scrumptious. This location in particular was decently sized, good service, and had cute light fixtures. My last meal on Earth? Probably froyo.
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December 2023 by Ritchie A.
I usually enjoy providing feedback, especially when the customer service is outstanding. However, my recent experience at this particular location was quite disappointing. My son and I had initially planned to go to Yogurtland, but since Pinkberry was just a 5-minute drive away, we decided to give it a try at the Sunnyvale location. I placed an order for two items, specifically asking for the original flavor. The server began pouring the next order without confirming if it was for me. When I inquired, she responded with, "You said pomegranate." This caught me by surprise, as I hadn't even gotten to my second order. To make matters worse, her demeanor quickly turned negative. She rolled her eyes and appeared visibly frustrated. This experience left much to be desired. It was disappointing, especially given the limited options available. I even took a photo of the empty containers to capture the disappointing visit.
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December 2023 by Julie M
First time I’ve been here. I got the tart pomegranate ice cream, it was delicious.. The lady was so kind, she put ice inside my bag to keep the ice cream cold.. Thank you for a good experience ?
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December 2023 by Evelyn R.
This place has horrible customer service. I've been here before and the Asian girl was very friendly and nice. However, the Indian girl working there with the long hair and braid has HORRIBLE customer service. She also gives you so little yogurt your cup is half empty. When we pointed this out she rolled her eyes at me, turned around, and filled it like she should have in the first place. Very very rude employee with no skills. Why she still works there is beyond me.
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November 2023 by Kenjiro Yagi
There’s always small bugs flying around in here. I often cannot use my pink berry gift cards here because “the machine is down”
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October 2023 by Neha
Tried their original yogurt flavour, the taste was very natural. But they have limited flavours in their menu
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October 2023 by Timmy M.
Becareful this location has roaches ! I had no idea until I saw one on my toppings when I got home :( (10/3/23)
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October 2023 by Chen
Just came here to get an ice cream today morning and saw a cockroach on the floor and another one at the toppings section. This place needs a serious inspection because this isn’t first time I seen cockroaches near the food that’s served to the costumers. Please get rid of them