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March 2024 by Gary Spaun
The staff is so friendly and helpful, and the property is always clean and uncluttered. I love that the restroom, inside the secure gate, is always open and very clean. Serena is a highlight: thank you!
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January 2024 by Desiree Damaso
I love this Public Storage property and appreciate how friendly all the staff is and how clean they keep all their spaces! I never have any issues when I come here and always have all my storage needs met. Serena is always super helpful and knowledgeable whenever I have any questions or concerns! She’s awesome and I am grateful to always see a smiling face when I come to my unit!
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October 2023 by fido pickens
Best Public Storage drive up in the area. Staff is kind and professional. Clean bathrooms. Great location. Pricey for storage that closes at 9pm.
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August 2023 by Yasmine T.
This place is terrible and so is the district manager that runs this place, I rented from them for 7 years, and I was given the worst customer service possible I am so disappointed in the specific store management is the worse, they don't appreciate loyal customers, do not rent from this location! Straight trash.
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August 2023 by CALIFORNIA GOLDEN BEAR
I have been a happy customer at this location for the past two years. Serena is amazing! This property is absolutely immaculate. I feel very safe and secure at this location. Serena is forthright and honest and she takes her job very seriously. She is the upmost professional employee and she is the epitome of a hard working manager. Serena always greets me with her most genuine smile. She always takes time out of her very busy schedule to ask me how my day is going. This is by far the cleanest, the safest and the friendliest Public Storage location in the entire Bay Area. Serena thank you for all of your hard work and thank you for showing me so much of your true kindness during my wonderful stay at Public Storage.
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August 2023 by S Amazon
This facility is always so clean and the manager on site is always respectful & professional.
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June 2023 by norma Peralta
Serena has helped me and my husband for many years. She always has a good attitude and smiles when we come in.
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April 2023 by steven goldberg
Serena was fabulous dealing with. She’s very professional & very very helpful whenever I had a question.A well deserved 5 star rating.
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January 2023 by Caleb W.
Storytime! So my unit got broken into and robbed here. I didn't know until I came to get some stuff because the thieves had cleverly broken the latch in such a way that a cursory look would make it seem like it was locked (although a closer look would make it obvious that the latch was actually open). So that means that this place doesn't have cameras or inspect their units. I'd be shocked if other units in this place hadn't also been robbed by the same thieves.When I went to the office, the guy was like 'uh, it's my lunchtime.' OK man but you know you have hours and those hours say you're open and here I am, so maybe you should care a little that your units are being broken into? But no. I ask can he replace the latch, like, right away, so my unit can actually be closed and locked? He's like 'uh, no, maybe, I'll call' and ultimately no, could not fix it until the next day?!? I'm a little shocked but then again anything of value I had had already been stolen so you know whatever. I'm going on vacation the next day for a week. I'd requested that the manager call me when my unit was fixed. Common courtesy right? But no, no call. So I get back from vacation, get a friend with a van, go over there on the one day this week it's not supposed to be raining, and they've put a shiny new latch on and locked my unit with their lock! Great OK, I mean they didn't tell me this or anything but they're open, I should just be able to go over to the office and get a key, right? But of course, I dunno, maybe it's lunchtime again, but there's nobody there. Middle of the day on Saturday, they're technically open. I call, no answer. I leave a message. I call again half hour later, no answer, leave another message. Another hour, another call, no answer. I mean at this point what are they doing, just stealing the rest of my stuff themselves? So yeah, the upshot here clearly is to find somewhere else. When I finally did get my stuff I walked down my row, curious to see if there were any more brand new latches...and there were three more. So thieves know about this place and the management doesn't care at all.
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October 2022 by Cinque Tang
Super safe, clean and nice facility. Toby & Serena are always accessible, helpful and friendly. I recommend this facility.
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August 2022 by Yi Han
Ms. Serena is the best professional I have ever worked with. She was very patient and positive the whole way. I was looking for a storage unit and she was very honest and transparent. Brought me to see the unit with different options. And she even helped me look online for other locations. I can't image a better person to work with. Highly recommend if you are looking for a storage option. Just talk to her if you have any questions.
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August 2022 by Kristine Fry
Two break-ins in less than six months at this location. Manager won't bother to call me back. They give you a low rate initially and rebase like a rocket. For these prices there should be adequate security. Employee admitted over the phone that they have some areas not covered by cameras. They know it and do nothing. It is so expensive and so unsafe that it is almost a scam!
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August 2022 by Kristine F.
2 breaking in less than 6 months. Manager will not call me back. And they continue to raise my rates! Employee admitted that there are areas that they don't have covered at all with cameras and that the criminals know that. So if you happen to get one of those units you will be broken into on a regular basis! And they will do nothing about it! People at the desk are very nice and say they're sorry but that doesn't help very much does it? In addition they increase your rates very regularly very high. It's astronomical and criminal how much they charge and then to have no security and not care one bit when you get broken into. It's so bad it's almost a scam
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June 2022 by P Wash
Serena the manager is the hardest working facility manager I have met. She helped me move into my new unit on the first day I rented it. She even met me on her lunch break to sign all the official paperwork. She even helped me recently with some billing issues. She is a serious manager that keeps this storage location tightly. Anyone thinking about messing around at this location better think twice! Don’t let Serena’s cute face fool you, she doesn’t tolerate any BS from anybody!
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March 2022 by Karina Baez
This place is amazing we been with them for 6years and had never had any problems. Love the employees Sarina is the best to work with.