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February 2024 by Laura Brown
My company switched from our cafeteria to this nonsense and I can't for the life of me understand why. Webox does not have it together. My very first order I got a notification that my meal was delivered, but it wasn't. A colleague's order was also missing, and third person also had an issue with their meal. This is just in ONE day - so this disorganization is obviously not uncommon. Another issue is their website/UI. I got an email with a link to "track my order", but said link does not in fact show any tracking information. Less important for some, but also their vegetarian and especially vegan options are pretty limited.
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December 2023 by Cindy Fu
Saltalk is not a sustainable development state at all.Starting this summer, as a merchant, Saltalk came to our restaurant and said that it could be launched on their platform. At the same time, Nextdish (a competitor of the same type) launched the same dishes as ours. We took the time to update the menus and pictures according to the requirements of the two platforms, and added the two systems to provide the same dishes.Nextdish has always had stable traffic, good sales, and constant communication with customer service. We have recently launched new dishes, and the cooperation has been good. There were very few orders from Saltalk, probably less than a month ago. Suddenly one day we started to realize that there had been no orders from Saltalk for a while. We looked at the website and they took us off the shelves without any notice at all. It was very shocking. unprofessional.At the end of October, we contacted Saltalk’s previous customer service and asked them how the platform was doing recently. The original customer service had gone to do other things. He had no reply about the removal of dishes from the shelves, and transferred us to another customer service.It took about two days for the new customer service to reply to us. He said very enthusiastically that he had been to our restaurant and wanted to talk to the boss about our dishes. The boss specially made time and chatted with him in detail for an hour to discuss the online menu. , we agreed to go online in the second week, but as a result, he couldn’t be contacted directly, and he didn’t update us with any more information.The attitude between this platform and the company is very unprofessional and lacks basic respect for people. We are very disappointed, which indirectly reflects the chaotic internal management of the platform. I hope to draw the attention of management that this is not a long-term development idea. Cooperation with merchants should be win-win, mutual respect, equality and transparency.The following is the ChatGPT translation: ?The way Saltalk operates is simply not sustainable.Starting this summer, as a restaurant, Saltalk approached us about going live on their platform, around the same time Nextdish also listed our same dishes on their platform. We updated our menus and pictures according to the requirements of both platforms, joining their systems to offer the same dishes.Nextdish has consistently brought stable traffic and good sales, with continuous communication with their customer service. We've even recently added new dishes and have had a great partnership with them. In contrast, orders from Saltalk have been scarce. Less than a month in , we suddenly realized we hadn't received orders from Saltalk for a while. Upon checking their website, we found that they had unlisted us without any notice, which was extremely unprofessional.At the end of October, we contacted Saltalk's previous customer service to inquire about recent platform updates. We learned that the original representative had moved to other duties, and he didn't have an answer about our delisting, redirecting us to another customer service representative .This new representative responded after about two days, enthusiastically saying they had visited our restaurant and wanted to meet with the owner to discuss relisting our dishes. The owner made time for a detailed hour-long conversation, agreed on the menu relisting, and scheduled it for the following week. However, after that, they became unreachable and didn't update us on any developments.This platform's approach and attitude towards business relationships are highly unprofessional, lacking basic respect for people, and we are extremely disappointed. This indirectly reflects the internal management chaos of the platform. We hope this draws the attention of the management level, as this is not a viable long-term strategy. Cooperation with businesses should be mutually beneficial, respectful, transparent, and equal.
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October 2023 by Nick Mordwinkin
Same experience as many others when we tried the service at our work; cold food, often late.
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May 2023 by Nic W.
Mislabeled allergens. At first I was thrilled that Saltalk offered an allergen filter. Over the past few weeks I had ordered a few meals and began to trust them. I had stopped rigorously checking the ingredient list on everything. Then I ordered their Penne Alfredo that was marked "Gluten Free."About half way through the meal I was thinking, "this is some really tasty GF pasta, I wonder what it's made out of." The ingredient label on the container said Wheat. Panic. I went back to check the website, and it said Gluten Free. Maybe everything's fine. After trying to unsuccessfully call their customer service line twice, a friend at work was able to call their contact and confirm the worst. Now I'm out of commission for probably about a week, missing the super important onsite week at work that only happens every few months. After this incident I can not trust any allergen label on their site. Another Yelp review mentions they are not labeling Oyster Sauce as shellfish, and one coworker said they doubted the accuracy of a vegetarian label. They need to fix this before someone ends up in the hospital.
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April 2023 by Ethan Jok
Overpriced as quality does not meet
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March 2023 by Hoda Malekpour
The website is good, the restaurant coverage and food diversity is good, but the food quality is bad. Lots of time I end up throwing away the food snd create a big waste. Also they use lots of plastic packaging which could be avoided. Today I found mold in my desert.
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March 2023 by meme ruler
My company orders this food for everyone every Tuesday and for some reason the company likes to deliver cold food 1 hour after the initial delivery time. Unprofessional. Some of the food is made by vendors which mean it is not restaurant made resulting in terrible quality priced more than normal restaurants. Better off eating at a real restaurant.
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November 2022 by Mex Lemon
Not open 24hrs like google says
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June 2022 by S S.
The business is good, but the disconnect of how things are ordered and picked up are vey confusing. I ordered from the app ( Saltalk) in the San Jose location for pick up. During pick up, I was asked where did I order from? And food won't be ready until 5pm? ( Dinner ). They then specify to use Uber eats or other third party instead where the order is direct. ???? What?? They pointed me to a QR scan which I used. It didn't have the items I needed on that menu. Someone gave a paper menu and that was different. I called the number to Saltalk on the app. They don't have numbers to any locations ( kitchen) if you have order problems. If you like to order food from here, I suggests you get the direct number to the location. I'm pretty good at navigating through online order but this one is very confusing and hard to understand.
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March 2022 by Ziping Liu
It's so disappointing that they were not open at all but still accepted my order on Grubhub. After it said the order is ready, I came and the staff asked me to contact Grubhub for a refund.
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January 2022 by Liang Han
They delivered our lunch late with one dish missing. Called them. They said they cannot cook and deliver it until their cook got time, estimately more than one hour. We ordered their lunch delivery service to save time but turns out they wasted us more time. Finally we had to grab some food from Safeway in a rush for that lunch. They refused to compensate to the screwups and didn’t say a sorry throughout the conversation, very rude. Their dishes do not tastes good either. Not cheap neither. Will never order from them.
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January 2022 by Alfie Aolomons
food always cold, customer service is irresponsible and made with snobs. Delivered the dish wrong and was never refunded, got hair in their dish more than once, the list goes on.
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January 2022 by Dipesh Thapa
I don't even know what to comment. Was so hungry after late night shift. Saw this restaurant on yelp at the top for late night open restaurant. Ordered it to pick up. No one was there to response. Order was placed but there was no one to help.
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January 2022 by Christina P.
Super confusing on where it's located, looked like a mailing office. The Mexican guy working wasn't helpful with my question. I asked where I could find saltslk and responded with a faint answer that made me feel d**** I dislike service like this. Sorry but I experienced bad first impression here. Pictures on yelp looked nice. It is an order online system or you have to scan a code if you are there. Overall, the most confusing food system I've encountered and the guy was not helpful. I walked out after 5minutes trying to figure out how to order.
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January 2022 by Debbie Lewis
GOOD SERVICE!!!
