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November 2023 by Abulizi A.
Dear UFC GYM Sunnyvale Management,I hope this message reaches you well. I am Abulizi Abudureheman, and I am writing to address a pressing issue regarding an overdue refund and membership concerns.Nearly three years ago, I paid $1,200.00 for personal training sessions, which I couldn't use due to unforeseen circumstances. Despite multiple attempts to resolve this matter, I have encountered unresponsiveness and poor customer service, especially from the manager.Recently, I received an email about a supposed "past due balance," which seems inaccurate. I had paid for a one-year membership but could not utilize the gym facilities. Instead of addressing the refund issue, the focus has shifted to an alleged past due balance.I'm also aware of a friend who was charged for two years' membership fees after relocating abroad without any refund option.I request an immediate investigation into my outstanding refund, correction of account inaccuracies, and prompt resolution. Transparent and fair business practices are crucial, and I trust we can resolve this matter amicably.I appreciate your swift attention to this issue and expect a satisfactory resolution.Sincerely,Abulizi Abudureheman
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November 2023 by Brad L.
If I could give a zero rating, I would do so. This place, through my own experience and in my view, practices a deceptive marketing tactics to sign you up on personal trainer program. Be absolutely alert when you are pressured to sign up it on the first day you join the gym. They hide their written cancellation policy and sweet talk to you like that if you do not use any sessions that you signed up for, you can cancel them and get refund. But that's completely false.
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November 2023 by Yesenia Tejeda
They need a better system with their lost and found. I had lost my airpods and the trackment on them had indicated that they were at the gym. The next day they were at someones house after I had called them confirming that I will pick them up the next day. Explaining the situation to the staff, they could not do anything about it. My question is if they gave my airpods to another guest who had lost them, why didn't they give me the case that the guest had lost instead of leaving me with nothing?
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October 2023 by Priya Samy
They randomly change their membership benefits. We have been using the current membership which allows for guest for nearly 3+ years with no issues and suddenly they said we have to upgrade to bring a guest. So they’re the person who sold us the membership pass lied or they are randomly changing the benefits now and saying that it was always so.The classes don’t have proper instructors and the good one leave pretty often.No at all worth the price they charge you with all the initial fees and all.
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September 2023 by Mohammed Rafay
Gym is great, equipment is clean. Staff is also very friendly and helpful. Isaiah at the smoothie bar makes world class protien smoothies, and is also very helpful.
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August 2023 by Kathy S.
There is a lot to be said about my experience at UFC Gym but I'm not going to leave an extremely detailed review as my time is valuable. However, I will note that my most recent experience at this gym was very unpleasant...ranging from being double charged for monthly fees, interacting with extremely rude and arrogant front desk staff, oberserving the gym equipment being in a raggedy condition and having witnessed the most disgusting, unkempt ladies locker room I've ever seen which resulted in an infestation of cockroaches...just nasty!!!This last time I signed up for a membership at this gym was in fact my last time and after carefully analyzing what I've experienced over there, I conclude that the entire operation ran awhole lot smoother when Jeremy was the GM. He made sure that his staff was courteous and treated members with respect. I am happy that he has moved on to bigger and better things and I'm so relieved to be outta there!!!??Btw...... my cancellation was not acknowledged via email as initially stated by corporate!!!
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July 2023 by Mike C.
I've been coming to this gym since before the pandemic. They opened as soon as they could and when they did it was so nice seeing everyone at gym again. This has always just been a warm place for me personally. The staff and coaches are so easy to talk to. I started doing the classes and seeing the same people come to every class and put in the work was just so cool. Just good vibes and good people. I started to focus more on weight lifting for progression and would sometimes plateau and the coaches were just so nice willing to give advice. So I scheduled a 1 on 1 session to with Julia and let her know i wanted to learn more compound exercises with good form. She absolutely killed it! She showed me full body exercises and listed out the names of all the exercises and what muscle groups they targeted. Extremely informative I was able to choose what exercises i think felt best for me. This is a really great gym cummunity and you should give them a try.
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June 2023 by Alex Niemeyer
This place is great if you know what you’re getting in to. It’s not a fancy gym; it’s a hardcore gym with a full octagon, bags, mats, weights, racks, cardio equipment, a dirty locker room, and friendly staff.
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June 2023 by Atul Singh
They dont maintain the equipment on time, Leg press machine waiting for more than 2 months to get repaired. They will give execuse like parts are coming from out of country and other silly reasons. Everytime equipment breaks down they take lot of time
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June 2023 by Nikunj
Best gym I have been to with the best equipments I had the chance to workout with!
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May 2023 by Ambazz S.
As of 5/27:The cable row stacks are broken (the weight stack jams as they go up and the cables are loose) what are you guys going to do when one inevitably snaps and launches one of your PAYING patrons of the bench? The seated calf raise machine's height selector is completely snapped (like someone snapped the selector onto the machine, you might need to weld it out) The leg extension is loose (completely sketch to load any kind of weight on that unless you want to go to snap city)The treadmills (I mean Jesus fucking Christ this is what is going to be used by most of the people you guys con into multi year memberships anyways use) all have loose belts and I would say 70% of them are non functioning.They don't use the air conditioner, the paper towel machines are broken. They leave rolls out for members to just freely take from LIKE THAT ISN'T AN INFECTION RISK THIS PLACE IS A FUCKING MEMBERSHIP DOLING MILL. THE STAFF JUST GOES THROUGH THE MOTIONS AND ALL THE BLAME NEEDS TO GO TO THE MANAGER AUTUMN. She is 100% focused on churning out revenue and impressing and fellating upper management with the numbers. The experience of the members is not prioritized anymore. This place was so much better during the pre-pandemic and even during the pandemic with previous management. That's saying a lot. IF YOU GIVE ANY SHIT ABOUT YOUR PROGRESS AND HAVE BEEN DOING THIS FOR 3-5+ Years STAY THE HELL AWAY FROM THIS MONEY MILL.
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May 2023 by Kurtis F.
I've been coming here for 2+ years primarily for weightlifting and have unfortunately seen it go quite downhill. I've seen folks enjoy it for classes but that's not what I care about personally.The staff are all quite friendly and courteous but none of the weightlifting equipment seems to ever get fixed. Even basic facility equipment lacks care. They've had past issues with hand dryers not working, water stations down for 6+ months and general poor upkeep.I have a 24 hr fitness membership in addition to the UFC ultimate and I have to say the 24 in Santa Clara blows this place out of the water - things break there too but they are fixed within 2-3 weeks tops. They actually maintain the equipment.UFC charges $50 / year for upkeep (24 doesn't) and the membership is also more expensive! I find laughable - how is UFC more expensive than 24 but less well maintained?!The only benefit for this location is how few people use it post the 7pm classes. Other locations like Oakridge are quite nice but if you want this to be your main gym look elsewhere.
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May 2023 by Jacob Shim (XxR41nbowDash)
I've gone to 5 different gyms over the past years and this one is hands down my favorite. They may not have all the additional amenities of the other ones but the staff actually care and the overall vibes are my favorite. The classes they offer are very fun to change up the pace too.
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April 2023 by Ally
This gym isn't the same as other gyms! This gym has classes you can take! There are also classes for kids! You can take classes like boxing, kickboxing, BJJ, HIIT, and dance fusion! There are locker rooms and if you want you can workout regularly!
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April 2023 by pedro barrenechea
UFC GYM in Sunnyvale has been illegally charging me for some months without having my authorization or even a singed contract. When I went to speak with Autumn Fonceca the General Manager asking for an explanation she keeps saying she doesn't know what is happening and can't help me even though I shower her the constant charges to my bank account.I recommend that anyone who is a member at this gym to be very careful so that they are not also charged for services they did not authorize.